Altigen MAXCS 7.0 Update 1 Salesforce Connector Configurat Manual de usuario descargar pdf (Pagina 2)

MaxCS 7.0 Salesforce Configuration Guide Page 2 of 17

Contents

Introduction ............................................................................................................................................ 3

Requirements ................................................................................................................................... 3

Architecture ...................................................................................................................................... 4

Configuring the MaxCS Salesforce Connector ...................................................................................... 5

Step 1: Import the Call Center CTI Adapter ..................................................................................... 5

Step 2: Add Users to the Connector ................................................................................................ 5

Step 3: Assign a SoftPhone Layout to Users ................................................................................... 7

Step 4: Configure MaxAdministrator ................................................................................................ 7

AA Configuration Example ............................................................................................................... 7

Installing the MaxCS Connector on Client Systems .............................................................................. 8

Testing the MaxCS Connector ......................................................................................................... 9

Using the MaxCS Connector ................................................................................................................. 9

About Call Control .......................................................................................................................... 11

Receiving Calls .............................................................................................................................. 11

Making Calls ................................................................................................................................... 12

Configuring MaxCS Connector Settings ........................................................................................ 13

Troubleshooting ................................................................................................................................... 14

The Connector Panel Does Not Open ........................................................................................... 14

Security Warning ............................................................................................................................ 15

Privilege Warning ........................................................................................................................... 15

Lost Connection with MaxAgent .................................................................................................... 16

Settings for Chrome Browsers ....................................................................................................... 16

Settings for Firefox Browsers ......................................................................................................... 16

AltiGen Technical Support ................................................................................................................... 17

AltiGen Communications, Inc.

410 East Plumeria Dr.

San Jose, CA 95134

Telephone: 888-AltiGen (258-4436)

Fax: 408-597-9020

E-mail:

info@altigen.com Web site: www.altigen.com

1 2 3 4 5 6 7 ... 16 17

Comentarios a estos manuales

Sin comentarios

Altigen MAXCS 7.0 Update 1 Salesforce Connector Configurat Manual de usuario Pagina 2

Comentarios a estos manuales

Relacionado con productos y manuales para Software Altigen MAXCS 7.0 Update 1 Salesforce Connector Configurat