Altigen AltiAgent Guía de usuario

AltiServ™User GuideMAX Communication ServerRelease 6.09/2008 4003-0002-6.0 Update 1

4 AltiServ User GuidePutting a Call on HoldWhile connected to a call, do one of the following:•Press the FLASH button to play music on hold (if the sy

AltiServ User Guide 5Telephone Features3. Once you place the handset back on-hook, the trunk line also drops and Centrex completes the transfer.Trans

6 AltiServ User GuideThe user who initiates the conference call can select another conference member and drop that member from the conference simply b

AltiServ User Guide 7Telephone Features2. To pick up the parked call, press # 31 followed by the extension number of the station where the call is pa

8 AltiServ User GuideTo answer the call:1. Press FLASH to put the first call on hold and simultaneously connect to the waiting call.2. Press FLASH aga

AltiServ User Guide 9Telephone Features1. To park or transfer a call before answering the next call, press the Link or FLASH key and do one of the fo

10 AltiServ User Guide1. Dial the IP trunk access code (for example, 8).2. Dial the destination ID (for example, 1), if applicable.Calling a Remote Nu

AltiServ User Guide 11Telephone Features• Multi-Location Conferencing•Call Park• Call Waiting • Call Forwarding • Automatic Call Distribution• Auto A

12 AltiServ User Guide1. Lift the handset off-hook and wait for the dial tone.2. Dial the keys indicated in the “Dial” column.3. Follow the instructio

AltiServ User Guide 13Telephone FeaturesSystem Call Park FLASH#41Park a call at a public “location” station by enter-ing FLASH #41. The system announ

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

14 AltiServ User GuideAltiGen Voice Mail System Quick FeaturesThe following voice messaging features are accessible in the same way as telephone featu

AltiServ User Guide 15Telephone FeaturesCall Management1 If you are unable to make calls within certain area codes, check with your system adminis-tr

16 AltiServ User GuideWorkgroup FeaturesRemote Call Forwarding#37 <your ext> <pass-word>When you’re on a telephone station other than your

AltiServ User Guide 17Telephone FeaturesWorkgroup Supervisor Features2Other FeaturesFeature Dialaa <wg ext> = workgroup pilot extension numberD

18 AltiServ User GuideOperator FeaturesThis section is provided specifically for the designated Operator. Depending on your organization, this may be

AltiServ User Guide 19Telephone FeaturesChecking the General MailboxThe System Administrator may set up a General Mailbox where callers can leave mes

20 AltiServ User GuideUsing a Mobile ExtensionThis section describes how to use a mobile extension (MobileExt) with MAXCS. Using a MobileExt is simila

AltiServ User Guide 21Telephone Features• You hear a special tone when you answer the call, and then you are connected with the caller.• You hear the

22 AltiServ User GuideTransferring Calls to an Auto AttendantTo transfer a call to the Auto Attendant, press * # 15 and the Auto Attendant number. For

AltiServ User Guide 23Voice MailCHAPTER 2Using the AltiGen Voice Mail SystemThis chapter describes the features and functions in the AltiGen Voice Ma

AltiServ User Guide iContentsPhone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Logging In . . . . . . . . . . . .

24 AltiServ User GuideTo log in from another station or as a virtual extension:Press ###, followed by your extension number, followed by your password

AltiServ User Guide 25Voice MailTransfer to AltiGen Voice Mail SystemIf the Auto Attendant is not active when you want to log in from a remote phone,

26 AltiServ User Guide5. Access Private Messaging Options6. Phrase Management (system manager extension only)7. Review Mixed-Media Messages8. Transfer

AltiServ User Guide 27Voice Mailnumber in the delivery options menu after leaving the message. But if the caller ID is not available, you can still u

28 AltiServ User Guide• # to send immediately• 1 for delivery options, then 1 for urgent delivery, or 2 for future delivery. Urgent messages are place

AltiServ User Guide 29Voice Mail• Log on/off IP Extension• ONA OptionsRecording GreetingsAt the Personal Options menu, press 1 for the Personal Greet

30 AltiServ User Guidemoment. If you would like to hold, please stay on the line. To leave a message, press pound (#) at any time. Press 0 for the ope

AltiServ User Guide 31Voice MailAbout the Delivery NumberWhen setting this delivery phone number, the AltiGen Voice Mail System asks you to enter the

32 AltiServ User GuideUsing Reminder CallsYou can remind yourself of important meetings, calls, or other events by setting up a Reminder Call. The Alt

AltiServ User Guide 33Voice MailCall ForwardingYou can configure Call Forwarding from your phone or from a remote location by dialing into the AltiGe

ii AltiServ User GuideAltiGen Voice Mail System Quick Features . . . . . . . . . . . . . . . 14Making Calls . . . . . . . . . . . . . . . . . . . . .

34 AltiServ User GuideYou can create up to 100 distribution lists, and each list can have up to 64 entries. An entry can be an extension of any kind,

AltiServ User Guide 35Voice Mail•To delete members, press 2. When prompted, enter the member number you want to delete. For extensions, enter the ext

36 AltiServ User GuideTo log on or off an IP extension:For an AltiGen IP phone, use #27 to log in to the MAXCS system and #26 to log off. Do not use v

AltiServ User Guide 37Voice MailDynamic MessagingThe MAXCS system provides special Dynamic Messaging features to provide support for business travele

38 AltiServ User Guide3. Press *** to disconnect from the call and return to the AltiGen Voice Mail System.The Caller’s OptionsAfter leaving a message

AltiServ User Guide 39Voice MailTo Check Message Status or Delete Messages:To check the status of private messages that have been recorded, at the Ma

40 AltiServ User Guide1. Go to the mail server configuration section and enter your MAXCS server’s name or IP address in both SMTP and POP3 server fie

AltiServ User Guide 41Voice MailComposing and Sending MessagesTo compose a new message:1. Click or select the “To: Mail” option and enter your recipi

42 AltiServ User Guide

AltiServ User Guide iiiUsing Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Using Reminder Calls. . . . . . . . . . .

iv AltiServ User Guide

AltiServ User Guide 1Phone Feature CodesPhone Feature Codes Logging In## <pwd>. . . . . . . . . . . . . . . . . Log in to voice mail at your o

2 AltiServ User GuideCall Management#26 . . . . . . . . . . . . . . . . . . . . . . .Station Log Out#27 . . . . . . . . . . . . . . . . . . . . . . .S

AltiServ User Guide 3Telephone FeaturesCHAPTER 1MAXCS Telephone FunctionsMAXCS provides a broad range of call-handling and dialing features. For you