Altigen MAXCS 7.5 Advanced Call Router Manual de usuario

Advanced CallRouter™ManualMAX Communication ServerRelease 7.5August 2014

Advanced Call Router Route Rules6 Advanced Call Router Manuala) Select “Match one” or “Match all” from the drop-down list.b) Select the items you wa

Advanced Call RouterAdvanced Call Router Manual 7• Minimum Digits and Maximum Digits to collect• PSTN and Web Timeout valuesNote: Play WG Queue Stat

Advanced Call Router Route Rules8 Advanced Call Router ManualCall Route Request DataThe “Call Router Request” message sent by MAXCS to Call Router co

Advanced Call RouterAdvanced Call Router Manual 9Note: If no match is found between the Call Route Request Data and the routing rules, the call is r

Clearing Advanced Call Router History Data10 Advanced Call Router ManualTime in Queue, type in the desired minutes. (By default, the Extension ID fie

Advanced Call RouterAdvanced Call Router Manual 11To open the Datasource dialog box, right-click on a data Item you want to specify using informatio

Additional Advanced Call Router Features12 Advanced Call Router Manuala. Select the Caller Match Item data for this query – Caller ID, IVR Path, DNIS

Advanced Call RouterAdvanced Call Router Manual 13In MaxAdministrator, you configure the Auto Attendant to which Call Router is assigned as shown be

Additional Advanced Call Router Features14 Advanced Call Router ManualSimilarly, for Support, you create a rule as shown below.

Advanced Call RouterAdvanced Call Router Manual 15In the Monitor window, click Add to log on to Sales, entering both the workgroup extension & p

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

Additional Advanced Call Router Features16 Advanced Call Router ManualIn the Monitor window, click Add to log on to Support, entering both the workgr

Advanced Call RouterAdvanced Call Router Manual 17The Monitor window shows that Call Router is logged on to both workgroups. Calls to each workgroup

Testing Call Router18 Advanced Call Router Manual2. In the Configuration fields, you can input the following test parameters:• Number of concurrent c

Advanced Call RouterAdvanced Call Router Manual 19The total calls processed and average time per call will be updated in real-time during the test.

Route By Query Result20 Advanced Call Router ManualRoute By Query ResultThe routing target information can be retrieved from the database record. Thi

Advanced Call RouterAdvanced Call Router Manual 21A new column, Purpose, is now included, to retrieve data for multiple data fields. It offers four

Route By Query Result22 Advanced Call Router ManualRouting Configuration ExamplesThis section contains three examples:• “Example: Single Table, Singl

Advanced Call RouterAdvanced Call Router Manual 23In this scenario, the call router data source could be configured as shown in the following figure

Route By Query Result24 Advanced Call Router ManualExample: Single Table, Multiple Purpose FieldsIn this example, assume we have a single table, desi

Advanced Call RouterAdvanced Call Router Manual 251 – Use "ProductID" for the IVR tag. Advanced Call Router uses this IVR input data as th

Advanced Call Router Manual iContentsRequirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132-Bit ODBC .

Route By Query Result26 Advanced Call Router ManualExample: Multiple TablesIn this example, assume we have two tables: RouteTable for route informati

Advanced Call RouterAdvanced Call Router Manual 27The call router data source could be configured as follows:1 – Use "routetable" in the M

Testing SQL Server Database28 Advanced Call Router ManualTesting SQL Server DatabaseTo test SQL server database access performance of Call Router:1.

Advanced Call RouterAdvanced Call Router Manual 29value to “1039470405”. Then during match process, the matched result will be true.2. Add a data so

Testing SQL Server Database30 Advanced Call Router ManualYou can change the rule configuration to fit your own conditions.During the test, Call Route

Advanced Call Router Manual ii

Advanced Call RouterAdvanced Call Router Manual 1Advanced Call RouterAdvanced Call Router is the standard AltiGen Call Router application plus call

Installation2 Advanced Call Router ManualInstallationTo install Advanced Call Router, 4. Run the .exe file from the installation media.5. Setup will

Advanced Call RouterAdvanced Call Router Manual 33. Select Operation > Logon Info.4. In the Logon Info window, enter the Server Name that Advance

Advanced Call Router Route Rules4 Advanced Call Router Manual• Add – opens a Custom Record dialog box, where you can create a new record and build th

Advanced Call RouterAdvanced Call Router Manual 5Operator, Dial by Name, Collect Extension, Directory Service, Record Message (specify target data i