Altigen Advanced Call RouterTM Manual de usuario descargar pdf (Pagina 16)

Clearing Advanced Call Router History Data

12 Advanced Call Router Manual

Wait Time in Queue, type in the desired minutes. (By default, the

Extension ID field is grayed out.)

• Delete button - click Delete to remove the selected workgroup from

the display.

• Change Default Wait Time - click this button to change the default

wait time associated with the workgroup queue.

Note: The workgroup to which incoming trunk calls will be routed via

Call Router must be assigned to the Auto Attendant whose Action

is set to “Avd - Data Directed Routing,” with Application set to

the virtual extension you use to start Call Router. For further

information on configuring Auto Attendants, refer to the Auto

Attendant Configuration chapter of the AltiWare System

Administration Manual and the AltiAPI Programmer Guide.

If you want to announce queue status to callers (Target action of

any routing rule is “Play WG Queue Status,”) complete the Virtual

Extension ID and Virtual Extension password fields using the

workgroup agent extension (and its password) specified in the rule.

To log on to multiple workgroups:

• Click Add again and enter the next Workgroup ID and Password.

• Change Start Calculate Call Count - click this button to change the

starting point for the number of calls to be reached for Call Router to

start calculating call data.

Clearing Advanced Call Router History Data

To clear data from the Advanced Call Router History window:

1. Go to the directory “Program Files/AltiGen/Call Router” where Call

Router.exe resides, locate the Call Router.csv file.

2. Open Call Router.csv and delete all contents.

3. Save and close Call Router.csv.

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Altigen Advanced Call RouterTM Manual de usuario Pagina 16