3
• Message Notification to Pager or Cell Phone
The voice mail system can notify an employee by cell phone or pager that they have a new
voice mail. If the notification is performed by cell phone the Altigen system dials the
employee’s cell phone and will connect the employee to the voice mail system. The
employee then has full access to voice mail to listen to their messages, return the calls, etc.
• Receive Messages/Notification via Email as attachment (urgent or all)
The Altigen system integrates with Microsoft Exchange to allow voice mail messages to be
forwarded to the employee by email. The email arrives with an attachment that is a recording
of the voice mail message.
• Visual Voice Mail
The AltiView software (see below) allows you to manage your voice mail from your PC.
Auto Attendant
The Altigen system includes a full Auto Attendant in the base system. The Auto Attendant can
have up to 256 individual Auto Attendants and up to 600 different prompts.
The system also includes a Dial by Name service in the base system.
Integrated Software – AltiView
Altiview is the integrated call control software. It allows you to control your calls from your PC as
well as providing screen pops when calls are received.
Altiview integrates with Outlook, Microsoft CRM, GoldMine and Act! allowing you to “pop”the
contact that is calling as well as dial out of these applications.
There is a full spec sheet available on the AltiView software at
http://www.beringer.net/downloads/altigen/Altiserv%20Contact%20Center%20Spec%20Sheet.pdf
Call Recording
Individual call recording is included in the base system. When you have a caller on the phone you
can right-click on the caller in AltiView and select Record. This will record your conversation and
place it in your voice mail box.
Personal Call Queuing
This feature allows your users to intelligently handle multiple calls on their extension. In the old
days when a call came to your extension and you were on the phone the caller got voice mail. By
the time you called them back they may be on the phone starting the “phone tag” process. The
Altigen system allows you to have a personal call queue. When a caller reaches your extension
and you are on the phone your AltiView software will notify you that you have a second call (or
third, fourth, etc). You will also hear a beep in your headset indicating that you have another call.
The caller will hear a personal greeting from you indicating that you are on the phone but will
attempt to finish and take their call. They will also hear a message every 30 seconds informing
them that you are still on the phone and offering them to continue to hold or to press # to leave a
voice mail.
Berin
er Associates
Inc. 800.796.4854 www.berin
er.net
(88 paginas)
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