Altigen AltiContact Manager Version 4.6 Especificaciones Pagina 3
- Pagina / 101
- Tabla de contenidos
- MARCADORES
- Call Detail 1
- Reporting 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- HAPTER 4 4
- HAPTER 5 4
- HAPTER 6 4
- Warranty 5
- How to Obtain Service 6
- Effect of State Law 7
- Sales Outside the U.S.A 7
- Uninstalling CDR Search 10
- Logging In 10
- Using CDR Search 11
- CDR Manual 3 11
- Figure 1. Login window 11
- Figure 2. User Mode window 12
- Figure 3. Login window 12
- 4 CDR Manual 12
- CDR Manual 5 13
- Figure 4. User Mode window 13
- Figure 5. Password window 13
- 6 CDR Manual 14
- Running a Search 15
- 8 CDR Manual 16
- CDR Manual 9 17
- Workgroup CDR Search 18
- CDR Manual 11 19
- Workgroup Statistics Search 20
- CDR Manual 13 21
- Search Results 22
- Call Details 24
- Statistics (WG Statistics) 26
- Exporting Records 27
- Printing Records 27
- 20 CDR Manual 28
- CDR Overview 29
- 22 CDR Manual 30
- Example: 32
- Call Center Events and CDR 33
- Past and Present CDR 33
- 26 CDR Manual 34
- Data Storage 35
- External Logger Service 36
- CDR Manual 29 37
- SQL Backup and Maintenance 38
- CDR and Workgroup CDR Search 39
- — Typical Searches 39
- Example CDR Searches 41
- Records and Data Schema 43
- Detail Window 45
- Record Window for “Call Info” 46
- Records and 49
- Data Schema 49
- Agent Statistics Window 52
- Workgroup Statistics Window 57
- Table 1: CDR Call Format 62
- Table 2: CDR Logon-Off Format 66
- Table 3: CDR Wrap-Up Format 67
- Specification 68
- RTM Data Schema 69
- Table 4: RTM Data Format 70
- Glossary of Terms 77
- Routing and Route Name 85
- Multi-Tenant Naming 85
- Sign-on and Sign-off 86
- Conference Call Limitation 86
- CDR Records 87
- 80 CDR Manual 88
- Reporting Fields Glossary 89
- 82 CDR Manual 90
- TAPIT CDR Loader 91
- Node (AltiGen) 92
- CDR Manual 85 93
- Settings for Access database: 94
- CDR Manual 87 95
- CDR Manual 89 97
- 90 CDR Manual 98
- CDR Manual 91 99
- 92 CDR Manual 100
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