Altigen AltiSupervisor Manual de usuario descargar pdf (Pagina 10)

6 Client 5.0A Supplement

Figure 9. Queue Text Color, Queue Tab

• Force Agent phone to virtual - A supervisor can change an agent’s

extension from physical to virtual (the same as the agent pressing #26

from the phone). From the Agent State page, the Supervisor can

right-click on the page to select “Change to Virtual”or“Unstaffed.”

The Supervisor can only change an agent from a physical to virtual

extension, but cannot change the agent from a virtual back to physical

extension.

• Change “Transfer” Button to “Redirect” Button -TheTransfer

button in the AltiSupervisor Queue Monitor page is changed to

Redirect.

• Indicator for Recorded Agent Conversation - After a Supervisor

clicks on the “Record” menu item (in the Agent Status page) to record

an agent’s conversation, AltiSupervisor will display “Rec”inthe

Agent State field to indicate the call is being recorded. The display

appears until the call is finished or when the Supervisor stops

recording the call. The display also applies to Record All Calls.

AltiConsole 5.0A

• Display workgroup name instead of number in the Workgroup

window - AltiConsole will display the workgroup name in the

Workgroup Call Queue window.

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Altigen AltiSupervisor Manual de usuario Pagina 10