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AltiWare ACC 5.2 Administration Manual 357
Mexico / Teléfonos de
Mexico
Set calling part category: 2
[Assume no caller ID provided]:
Incoming sequence: DID/DNIS
In-call signaling (depend on how many DID digits):
For 3-digit DID, set to (113)1
For 4-digit DID, set to (1113)1
For 5-digit DID, set to (11113)1
For 6-digit DID, set to (111113)1
For 7-digit DID, set to (1111113)1
For 8-digit DID, set to (11111113)1
[Assume caller ID provided]:
Incoming sequence (same as above shown):
DID/DNIS * Caller ID
In-call signaling (depend on how many DID digits):
For 3-digit DID, set to (116)*(K)31
For 4-digit DID, set to (1116)*(K)31
For 5-digit DID, set to (11116)*(K)31
For 6-digit DID, set to (111116)*(K)31
For 7-digit DID, set to (1111116)*(K)31
For 8-digit DID, set to (11111116)*(K)31
Country Signaling Values
- AltiWare 1
- ACC 5.2 1
- Contents 3
- CHAPTER 4 4
- CHAPTER 5 4
- CHAPTER 6 5
- CHAPTER 7 5
- CHAPTER 8 5
- CHAPTER 9 5
- CHAPTER 10 6
- CHAPTER 11 6
- CHAPTER 12 6
- CHAPTER 13 7
- CHAPTER 14 7
- CHAPTER 15 7
- CHAPTER 16 8
- CHAPTER 17 8
- CHAPTER 18 8
- CHAPTER 19 8
- CHAPTER 20 9
- CHAPTER 21 9
- CHAPTER 22 9
- CHAPTER 23 10
- CHAPTER 24 10
- CHAPTER 25 10
- CHAPTER 26 11
- CHAPTER 27 11
- APPENDIX A 11
- APPENDIX B 11
- APPENDIX C 12
- APPENDIX D 12
- APPENDIX E 12
- About This Manual 13
- Chapter 1: Overview 16
- Multi-Chassis Gateway Support 17
- Capacity Improvements 18
- Supervisor Coaching 19
- AltiView 19
- (IP600, IP710, IP705) 20
- Key System Features 21
- Auto Attendant (AA) Features 27
- Voice Mail Features 27
- Internet Integration Features 28
- Voice over IP Features 30
- Optional Add-On Software 32
- AltiWare Requirements 33
- Preparation for Installation 34
- AltiWare Licenses 35
- Installing AltiWare 35
- Uninstalling AltiWare 36
- Error Message Solution 37
- Getting Around AltiWare 39
- Administrator 39
- Changing the Password 40
- Quick Access Toolbar 41
- Status Bar 42
- The View Windows 43
- Trunk View Window 44
- Figure 5. Trunk View window 45
- Call Log View Window 46
- Workgroup View Window 46
- Setting the Refresh Interval 48
- System Configuration 51
- System ID 52
- Setting a System Number Plan 54
- Number Plan tab 55
- Setting Business Hours 60
- Routing Calls on Holidays 62
- To create a Holiday Profile 63
- To set call routing 64
- Adding Speed Dial Entries 65
- Editing Speed Dial Entries 66
- Locking Attacked Extensions 68
- Blocking All Outgoing Calls 68
- Creating Account Codes 69
- Setting up Call Reports 69
- Country-Relevant Settings 71
- Setting Emergency Numbers 72
- Activity 74
- Feature Profiles 76
- To add a Feature Profile 77
- Gateway Management 79
- Managing AltiGateways 80
- Setting Parameters 81
- Voice Mail Configuration 87
- Creating Distribution Lists 90
- Defining a Distribution List 91
- Auto Attendant Configuration 93
- Adding Auto Attendants 94
- Editing Auto Attendants 95
- Configuring Menu Items 96
- Action Description 97
- Collecting Digits 98
- Phrase Management 99
- Using Pre-Recorded Prompts 100
- Multilingual Configuration 103
- • LangCustom_Mexico 105
- To add a language: 105
- Configuring the Extension 107
- To enable feature code #12: 108
- Which Language Will Be Used? 110
- Call Recording Configuration 111
- Configuring Call Recording 112
- Figure 2. Map Network Drive 113
- Figure 8. Confirmation screen 116
- Application Extension Setup 119
- Application Failover Plan 120
- Application Information 121
- Readying the Application 121
- Board Configuration 123
- Configuring the Quantum Board 125
- Overview 127
- Configuring the Board 128
- T1 and E1 Configuration 129
- Reading the Status Messages 130
- Reading the Statistics 131
- T1/E1 Clocking 133
- Selecting Span Types 134
- Figure 13. T1 PRI Switch Mode 136
- Setting the NSF 139
- Setting a TEI 139
- Setting PRI Calling Numbers 140
- Configuring the SIPSP Board 142
- Configuring the H323SP Board 143
- Configuring the MAX Board 144
- Trunk Configuration 147
- Figure 2. Trunk View window 148
- H323 Tie Trunk Properties 154
- SIP Tie Trunk Properties 154
- SIP Trunk Properties 155
- Triton T1/E1 Trunk Properties 157
- DID/DNIS number 159
- * symbol is a delimiter 159
- The Match Result Button 164
- Quantum Trunk Properties 169
- Transmit to CO 171
- (dB Gain) 171
- Parameter Description 171
- Incoming Call Routing 172
- Outgoing Call Blocking 172
- In Call Routing Configuration 175
- Caller ID Routing 176
- DNIS Routing 177
- Defining DNIS Routing 178
- Configuring Out Call Routing 182
- Setting Default Routes 184
- Working on Dialing Patterns 185
- To create a dialing pattern 186
- To delete a dialing pattern 186
- Countries 190
- • prefix = 0, length = 11 191
- • prefix = 00, length = 14 191
- Extension Configuration 193
- Setting up Extensions 194
- Setting Personal Information 195
- Forced Account Code 197
- Call Recording Options 197
- Physical Location and Type 199
- Setting the Line Properties 199
- Quantum Line Properties 200
- IP Extension Configuration 202
- Phone Display Options 203
- Setting Wrap-up Time 205
- Setting Inter Call Delay 205
- Setting the Mailbox Options 207
- Disabling a Mailbox 208
- SMTP/POP3 Setting 208
- Mail Forwarding Options 209
- Press “0” Option 209
- Setting Mailbox Capacities 209
- Emergency Notification 211
- Setting Notification Timing 213
- Enabling Message Notification 214
- Setting Answering Options 216
- Do Not Disturb 218
- Handling Busy Calls 218
- Setting Call Waiting Options 218
- Configuring One Number Access 219
- One Number Access Options 220
- Call Screening 221
- Setting Up Monitor Lists 222
- Configuring a Monitor List 223
- Setting Up IP Extensions 225
- Setting an IP Extension 229
- —Indicates how often a SIP 235
- Program 237
- Apply To Button 238
- Copy From Button 238
- Mobile Extension Diagram 240
- Setting Up a Mobile Extension 240
- To set up a mobile extension 242
- Mobile Extension Limitations 247
- Hunt Group Configuration 249
- Setting Up Hunt Groups 250
- Setting Call Restrictions 252
- Setting E-mail Options 254
- Setting Call Handling Options 258
- Forwarding All Calls 259
- Handling Unanswered Calls 260
- Paging Group Configuration 263
- To set up a Paging Group: 264
- Important: 265
- Line Park Configuration 267
- To set up a Line Park Group: 268
- Workgroup Configuration 271
- Setting Up Workgroups 275
- Service Level Threshold 277
- Workgroup Recording Options 277
- Voice Mail Access Option 283
- Queue Management 289
- Expected Wait Time Sampling 290
- Queue Overflow Forwarding 290
- Quit Queue Option 290
- Agent Logout Reason Codes 291
- Managing and Using MeetMe 293
- Conference 293
- MeetMe Conference Window 294
- Using the Calendar Button 296
- Creating a Meeting 297
- One Time Only Meeting 298
- Weekly Meeting 299
- Monthly Meeting 299
- Modifying the E-mail Template 301
- Joining a Meeting 302
- WAN Bandwidth 303
- WAN Router Configuration 304
- Firewall Configuration 304
- Network Using NAT 304
- Figure 1. AltiWare behind NAT 306
- For the Branch office LAN: 307
- Router 2's Setting 309
- Setting VoIP Codec Profiles 316
- • IP phones on the LAN 318
- • a remote IP phone over WAN 318
- Defining IP Networks 320
- Defining Your Network 321
- To define an address range 322
- Configuration example 323
- Defining the IP Dialing Table 324
- allows the terminal to omit 326
- The Multi-site VoIP Domain 327
- Changing the Server ID Length 331
- Managing VoIP Domain Users 333
- 100 Global Remote Remote 335
- 200 Remote Global Remote 335
- 300 Remote Remote Global 335
- Relocating a Global Extension 338
- System Report Management 343
- Tools and Applications 347
- CT-Bus Test Tool 348
- Backup and Restore Utility 349
- Backing Up Files 350
- Scheduling Backups 350
- Restoring Backed up Files 351
- Checking Extension Security 353
- To check extension security 354
- Trace Collector 355
- Limitations 358
- Voice File Converter 359
- Read Config 360
- Work/Hunt Group Converter 361
- E1 R2 CAS Installation 363
- Figure 1. Physical Layer 364
- Figure 2. Data Link Layer 364
- Figure 3. Signaling Layer 365
- Country Signaling Values 366
- E1 ISDN PRI Installation 375
- Figure 4. Physical Layer 376
- Figure 5. Data Link layer 377
- Country Protocol Supported 378
- B Channel Maintenance 378
- Message Setting 378
- Required Service Parameters 379
- Service Order Code 380
- T1 Channel Assignment 380
- CSU/DSU Requirements 380
- Equipment Information 381
- PRI Channel Assignment 381
- E1 Channel Assignment 382
- Network Ports 383
- Remote IP Phones Behind NAT 385
- Services 387
- Product Repair 388
- Troubleshooting 391
- Numerics 393
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