Altigen MAXCS 7.0 Update 1 AltiConsole Manual de usuario

AltiConsole™ManualMAX Communication ServerRelease 7.0 Update 1March 2014

6 AltiConsole Manual Note: Up to eight unsuccessful login attempts are allowed, after which login will be disabled for from 1 to 24 hours (dependin

AltiConsole Manual 7The main window contains the following displays and buttons:•The Title bar displays your extension number.• The Info line at the

8 AltiConsole Manual •The Dial Pad provides answering and dialing functions. The Dial Pad is disabled in certain circumstances, for example, when y

AltiConsole Manual 9You can sort by any of the columns by clicking the column heading. You can enter data in the Extension, First Name or Last Name b

10 AltiConsole Manual All Extensions View (ALL tab)The second tab in the panel at the right is ALL.This panel view displays all extensions—physical

AltiConsole Manual 11Trunk Status View (Trunk tab)The third tab in the panel at the right is the Trunk tab.The Trunk view displays Location and Statu

12 AltiConsole Manual Speed Dial View (SPEED tab)The last tab in the panel at the right is the SPEED tab.If you entered speed dial numbers in the S

AltiConsole Manual 13• Error [a solid red dot]—there is an error, usually with regard to the dialed number. You must hang up to clear this status.• H

14 AltiConsole Manual Keyboard ShortcutsGeneral Tips• You can type extension or phone numbers using the keyboard number keys or the number pad.• On

AltiConsole Manual 15Mouse ShortcutsYou can use several mouse shortcuts. The limitations that apply to all calls also apply to these shortcuts: while

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

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AltiConsole Manual 17CHAPTER 4 Handling CallsIn general, the steps in handling a call in AltiConsole are as follows:1. Select the call. An incoming r

18 AltiConsole Manual DialingIn the AltiConsole main window, you can dial as follows:1. Type a number using the keyboard number keys or the nu

AltiConsole Manual 19Answering Calls to Other ExtensionsYou can take calls that were going to another extension under certain conditions.You can’t ta

20 AltiConsole Manual To place a call on hold:While connected to a call, click the Hold button or press Alt+o on the keyboard.The call is plac

AltiConsole Manual 21Unattended TransferAn unattended (blind) transfer transfers an incoming call to an extension without your having to wait for the

22 AltiConsole Manual If the transfer is to an outside number, enter the trunk access code and the full number. To use Centrex Transfer, trans

AltiConsole Manual 233. Select the voice mailbox of the extension you want to transfer to. You can select the extension number from the BLF or ALL pa

24 AltiConsole Manual To pick up a parked call:You cannot be currently connected to any other call when you pick up a parked call.1. Select th

AltiConsole Manual 25Parked calls ring back to you after a timeout period if a user does not pick up the call. The timeout period is enabled and set

AltiConsole Manual iiiContentsAbout AltiConsole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Installation . . . . . . . . .

26 AltiConsole Manual If the party does not want to join the conference call or is not available, click the Roll Back button or press Alt+r to

AltiConsole Manual 27To park and page:1. Click on the active call you want to park.2. Click the Overhead Paging button. The Park and Page dialog box

28 AltiConsole Manual 6. If no one picks up the call and you need to reconnect, while off-hook double-click the call.Recording a CallYou can r

AltiConsole Manual 29To record a call:1. Right-click an active call, and choose Start Recording.2. To pause or stop the recording, right-click and ch

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AltiConsole Manual 31CHAPTER 5 Configuring AltiConsole SettingsClick the Setup button at the bottom of the main window to open the Setup screen where

32 AltiConsole Manual • Select the Screen Pop check box to have AltiConsole pop up when a call comes in to your extension.• Select the Audio Beep

AltiConsole Manual 33Viewing Your Server, Extension, and Tenant IDClick the Logon Info tab to view the server, extension, and tenant ID you are using

34 AltiConsole Manual .To add a number:1. Click the Add button in the Speed Call List tab..2. Enter the phone number, first name, and last name of

AltiConsole Manual 35Outside phone numbers must include all necessary digits such as trunk access code, long distance prefix, area code, and so on.To

iv AltiConsole Manual Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Overhead Paging . . . . . . . . .

36 AltiConsole Manual Queued calls for the groups in the Monitor List will appear in your AltiConsole main window; queued calls for the groups in

AltiConsole Manual 37To remove an extension from the Monitor List, select it and click the Remove button. It is moved back to the Monitor Available l

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IndexAltiConsole Manual 39IndexAAA status 12active calls view 7, 12All Extensions view 10AltiConsolebasic functions 1client system installation

Index40 AltiConsole ManualNnumber padshortcuts 14OOffhook status 12options, setting 31overhead paging 26setup 32Ppaging 26park and page 27Park

AltiConsole Manual 1CHAPTER 1 About AltiConsoleAltiConsole is an attendant console application for a client system or personal computer. It connects

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AltiConsole Manual 3CHAPTER 2 InstallationThe client system must meet the following minimum requirements:• IBM/PC AT compatible system• 1 GHz CPU or

AltiConsole Manual 4 Auto UpgradeEach time you start up AltiConsole, a comparison is made with the version of MAXCS ACC/ACM that is running on the

AltiConsole Manual 5CHAPTER 3 Getting StartedStart AltiConsole from the Microsoft Windows Start menu, by choosing Start > All Programs > AltiCo