Altigen MAXCS 7.0 Update 1 AltiReport Manual de usuario descargar pdf (Pagina 31)

Chapter 3: The Reports

AltiReport Manual 27

1102 - Agent Call Detail Report

Description: Displays the CDR records for an agent’s inbound and outbound calls for

the reporting period.

Report Options

1. Select a workgroup to display agents assigned to that workgroup.

2. Select single, multiple, or All agents.

3. Specify a time range for the report.

4. Narrow the report to specific days of the week an

d a span of time (optional).

5. Click Run Report to

run the report.

6. Select the export format (HTML, PDF, Excel) and wheth

er to separate the report

results into several files and/or export only specified pages.

Figure 2. This report displays inbound and outbound call data for agent extension 196 for

one day in May.

Report Fields

•

Dir—The direction of the call: Inbound or Outbound

• Start Time—Time the call started

• End Time—Time the call ended

• Caller—Available information about the caller: PSTN phone number/IP phone

number, name, calling from a cell phone, etc.

• WG—The number of the workgroup

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Altigen MAXCS 7.0 Update 1 AltiReport Manual de usuario Pagina 31