Altigen MAXCS 7.0 Update 1 SightMax Manual de usuario descargar pdf (Pagina 7)

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SightMax Configuration for MaxCS 7.0 Update 1

In the future, if you need to unbind an agent and operator, select the pair and click

Unbind.

Note: Statistics in some reports will be affected for agents using the SightMax Integration

service, because the service sets the agent’s state to Not Ready when a chat session

begins, and there is currently no way to track chat sessions within MAXCS.

SightMax Version Upgrades

When SightMax upgrades their application to a new version, you will need to update a configuration file so that

SightMax continues to work with MaxCS. You update this configuration file on the MaxCS server; you do not need to

change any files on client systems.

The configuration file is located in this folder:

C:\Program Files (x86)\AltiGen\SightMaxIntegration

The filename is: MaxSightIMConfig.xml

To specify the version number in this file,

1 Stop the AltiGen MaxSightIM service from Windows Services on the MaxCS server.

2 Use Notepad to open the file MaxSightIMConfig.xml

3 Locate the section

<MaxOprPwd> and add <Version>1.2.14.35</Version> under <MaxOprPwd>,

where 1.2.14.35 is the version number of the SightMax Windows Service. Save the file.

4 Restart the AltiGen MaxSightIM service from Windows Services on the MaxCS server.

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Altigen MAXCS 7.0 Update 1 SightMax Manual de usuario Pagina 7