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AltiGenIP‐PBXFeature

Overview



AltiGen’s focus is on delivering world class VoIP communications solutions which meet all of your

business requirements.AltiGen’s IP PBX servers are a completely integrated unified communications

platformforbusinesseslookingtostayaheadofthetechnologycurve.

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BenefitsofAltiGen’sVoIPServerTechnology



− Easilyscaledinbothsizeandcapability

withsupportfor5‐5000users

− Simplifiedextensionandmulti‐site

administration

− Unifiedcorporateappearanceover

multiplelocations



− IndustrystandardIntel®serversand

Microsoft®operatingsystems

− Concurrentsupportforlegacyanalogand

newerVoIPSIPphones

− Investmentprotectionfromavailable

ServicePlanoptions

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AltiGen’s distributed architecture applications can

be deployed in a single location or distributed

across multiple offices with centralized

administration – providing a single unified

appearance of your system with complete feature

transparency.

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AltiGen’spowerfulcommunicationssolutions

offerthefollowingcapabilities:



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− IPDesktopPhones

− MeetMeConferenceBridge

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− WindowsSoftPhoneClient

− AutoAttendant

− IVR

− Voicemail/UnifiedMessaging

− CallCenterapplications

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− AutomaticCallDistribution

− CallRecording

− OutboundDialer

− CallReporting

− AudioConferencing

− OperatorConsole

− WindowsAdministration



IntegratedCallCenter

AltiGen’scosteffectiveyetpowerfulcallcenter

applicationautomaticallyrouteinboundcallstotheright

person or department – first time, every time.Route calls by Caller ID, DNIS, Agent Availability,

CustomerPriority,andmore.TheintegratedCallCenterSupervisormoduleallowsyoutostayincontrol,

monitoringlines,queuesandworkgroups–evenmonitor,coachandjoin

callstomaximizethemember

serviceexperience.

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WhyAltiGen?

Withmorethan10,000customersworldwide,andSMBmarketfocus,AltiGenistheclearleaderinSMB

IPPBX’sexclusivelydeployedontheMicrosoftplatform.TheintegratedAltiGenandMicrosoftsolution

enables companies to truly enjoy a complete, integrated Unified Communications

 experience.No

matter how a company’s customers’ and employees’ choose to communicate, Altigen and Microsoft

havethesolution.

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Indice de contenidos

Pagina 1 - Overview

AltiGenIP‐PBXFeatureOverviewAltiGen’s focus is on delivering world class VoIP communications solutions which meet all of yourbu

Pagina 2

AltiGenIP‐PBXFeatureOverviewReady/Not Ready ‐ agent can set state to “ready” (#90) or“notready”(#91)toinformthesystemwhether

Pagina 3

AltiGenIP‐PBXFeatureOverviewAutoAttendantFeaturesThe AA features provide quick and courteous processing ofall incoming calls. An

Pagina 4

AltiGenIP‐PBXFeatureOverviewPress“0”OptionforExtensioninVoiceMail‐allowsacallerto press “0” while listening  to an extension

Pagina 5

AltiGenIP‐PBXFeatureOverviewSystemandAdministrationFeaturesAAConfigurationFileExport‐letsyouexportyourcompleteAAconfigurationto

Pagina 6

AltiGenIP‐PBXFeatureOverviewDNIS Name Display and Routing over IP Tie Trunk ‐ allowsfor DNIS information to be transferred to

Pagina 7

AltiGenIP‐PBXFeatureOverviewMulti‐SiteVoIPManagementEnterpriseManagerVoIPdomain‐whennetworkingmultipleAltiGensystemsfromdifferent

Pagina 8

AltiGenIP‐PBXFeatureOverviewUnifiedMessagingExchangeIntegration‐providesmessagesynchronizationbetweenMAXCSandaMicrosoftExchangese

Pagina 9

AltiGenIP‐PBXFeatureOverviewUnifiedCommunicationsAltiGen’sIP‐PBXintegrationwithMicrosoftExchangeServer2007aimstobreakdown the tra

Pagina 10

AltiGenIP‐PBXFeatureOverviewTrueMobilityforYourWorkforceManymanufacturesaretouting“Mobility”asthelatestbuzzword.However,allmob

Pagina 11

AltiGenIP‐PBXFeatureOverviewMicrosoftWindows®basedMaxCommunicatorClientMCC,aWindowsPCbasedclientapplication,bringsquickandeff

Pagina 12

AltiGenIP‐PBXFeatureOverviewIntegratedCallCenterAltiGen’scosteffectiveyetpowerfulcallcenterapplicationautomaticallyrouteinboundc

Pagina 13

AltiGenIP‐PBXFeatureOverviewStandardIP‐PBXFeaturesAccountCodes‐allowstheusertoinputanaccountcodeoneach call to track teleph

Pagina 14

AltiGenIP‐PBXFeatureOverviewDirectory Name Announcement ‐ the extension user’sdirectory name will be announced to the caller bef

Pagina 15

AltiGenIP‐PBXFeatureOverviewMulti‐lingualsupport‐supportsmultiplesetsofsystemandcustomlanguagephrases.Upto9differentsetsoflan

Pagina 16

AltiGenIP‐PBXFeatureOverviewAdvanceCallDistributionFeaturesAdvanced Queue Management Application ‐ enablesadvancedqueuingoptions:

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