Altigen Advanced Call RouterTM Manual de usuario descargar pdf (Pagina 8)

AltiGenIP‐PBXFeature

Overview



Multi‐lingualsupport‐supportsmultiplesetsofsystemand

customlanguagephrases.Upto9differentsetsoflanguage

phrasecanbeconfigured.Alanguagepreferencetagcanbe

assigned to the extension user or selected by the incoming

caller. The system plays the specified language when the

extension user

 accesses system features or the external

callerreachesavoicemailbox.



Multiple Call Waiting with Personalized Greetings—a

personal queue that allows users to handle multiple

incomingcallsby lettingcallerswait inqueueuntil the user

answers the call. This allows users to transfer or park calls

before

answering the next call in queue. Users may also

record and use personalized Initial and Subsequent

greetingstobeplayedforcallersinqueue.



MusiconHold—allowscallerstohearmusicorpre‐recorded

messageswhilewaitingonhold.Musicsourcecanbeeither

from an external audio device connected

 to a telephony

board audio input port, or from a pre‐recorded music file

playedbyaVoIPboard.



One Number Access—a feature that eliminates “telephone

tag”byallowingthecallertofindtheextensionuserthrough

preset numbers, according to a designated schedule. Setup

isavailablethroughthe

OneNumberAccesstabofExtension

Configuration and/or the MaxCommunicator and AltiAgent

client applications. An ONA password is optional. The user

canpressanykeytopickupanONAcall.ONACallScreening

allows a user to enable a call screening option to ONA,

where a caller is prompted to

 record a caller name to

continueONA.



OperatorOff‐line—whenthisfeatureisenabled,allcallsare

directedtotheAA.Whenthecallerdials0andtheoperator

isnotavailable,thecallisroutedtotheoperatormailbox.



OutCallRoutingConfiguration—allowsoutgoingcallstobe

directed

 to particular trunk routes, based on a configured

dialingpattern.



OutsideCallBlocking—whenthisfeatureisenabled, access

tooutsidelinesistemporarilydisallowed.



Paging (IP)—allows paging over IP to a group of internal IP

phones.



Paging (analog trunk or station port) ‐ allows paging

throughaZone

pagingdeviceconnectedtoananalogtrunk

orstationport.



Paging (Audio‐Out Port)—allows paging though a speaker

connectedtoanaudiooutputport.



PersonalCallParkandPickUp—userscanpark  calls at one

station to be picked up at another station. Up  to 50 calls

maybe

parkedatonestationsimultaneously.Callsparkedto

agroupareprotected.Onlygroupagentsorthepersonwho

parkedthecallcanpickitup.



Single Call Waiting ‐ allows users to put an existing call on

softholdandtakeasecondcalluponhearingaCallWaiting

tone.Theusercanthenalternatebetweenthetwocalls.



SIP Third ‐Party Devices—allows certified third‐party SIP

devices(forexample, a 3

party IP phone) to registerasan

IP extension. Note: A license is required to enable this

featureforanextension.(Release5.2)



Station Log In/Log Out ‐ enables system users to move an

extension number from one station to another, or

deactivateanextension.



System and Station Speed

Dial‐ allows programming of

frequentlyusedtelephonenumbersforspeeddialing.Upto

60 system speed numbers can be programmed. Up to 20

station speed numbers can be programmed for each

extension.



System Backup and Restore ‐ allows back up of

configuration data and voice mail boxes, based on a

configured

schedule.



Transfer Caller to AltiGen Voice Mail System ‐ allows user

totransferoutsidecallerintotheAltiGenVoiceMailSystem

bypressingFLASH#40whileconnectedtothecaller. 



TransferCallertoAA ‐ allowsa user totransfera call toan

AA by pressing FLASH #15

 and then the 2‐ or 3‐digit AA

number.



VirtualExtensions‐anextensionthatisnotassociatedwith

a physical port, but allows access to the AltiGen Voice Mail

Systemfeaturesandtelephonesharing.



Workgroup Call Pickup ‐ allows agent or supervisor to pick

upaspecificcallin

queue.

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Altigen Advanced Call RouterTM Manual de usuario Pagina 8

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