Altigen AltiContact Manager Version 4.6 Especificaciones Pagina 3
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- Tabla de contenidos
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Valorado. / 5. Basado en revisión del cliente
AltiAgent Manual i
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
C
HAPTER 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
New in Version 5.0A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Client System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing AltiAgent on a Client System. . . . . . . . . . . . . . . . . . . . 3
Uninstalling AltiAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Auto Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Downgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Microsoft Outlook and Outlook Express Support . . . . . . . . . . . . . . 5
ACT!/GoldMine® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
CHAPTER 2
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Reconnecting to AltiAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Logging In Remotely Using an IP Extension . . . . . . . . . . . . . . . . . 9
IP Extensions Using IP Talk. . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Troubleshooting IP Connectivity . . . . . . . . . . . . . . . . . . . . . . . . 10
Hiding or Exiting AltiAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Windows Tray Phone Icon. . . . . . . . . . . . . . . . . . . . . 11
Resizing the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 3
Using AltiAgent as a Workgroup Agent . . . . . . . . . . . . . . . .15
- AltiAgent™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- AltiAgent Manual iii 5
- Warranty 7
- Effect of State Law 8
- Sales Outside the U.S.A 8
- Overview 9
- Installation 10
- Licensing 11
- Installation and Setup 11
- Uninstalling AltiAgent 12
- Auto Upgrade 12
- Downgrade Procedure 12
- ACT!/GoldMine® Support 13
- 6 AltiAgent Manual 14
- Getting Started 15
- 8 AltiAgent Manual 16
- Figure 1. Logging in 16
- Reconnecting to AltiAgent 17
- Hiding or Exiting AltiAgent 18
- Call States 19
- 12 AltiAgent Manual 20
- Error Messages 21
- 14 AltiAgent Manual 22
- Workgroup Login 23
- About the Main Window 24
- AltiAgent Manual 17 25
- Figure 3. Call Status Panel 25
- Call Handling 27
- Dialing By Number 28
- Dialing By Name or Extension 29
- Placing Calls on Hold 30
- Using Call Waiting 31
- Transferring Calls 31
- Sending Calls to Voice Mail 32
- Transferring to Attendant 32
- Conferencing Calls 33
- 26 AltiAgent Manual 34
- AltiAgent Manual 27 35
- Figure 17. Join to Conference 35
- Recording Calls 36
- Recording on Demand 37
- To record a call: 38
- Using Account Codes 39
- 32 AltiAgent Manual 40
- Using Voice Mail 41
- Listening to Your Voice Mail 42
- Returning the Call 43
- Attaching a Memo 43
- Forwarding Voice Mail 44
- AltiAgent Options 45
- Viewing Caller Data 46
- AltiAgent Manual 39 47
- Figure 25. Add URL dialog box 47
- Figure 26. Caller Data window 47
- Monitoring 48
- Reading the Monitor List 49
- Calling or Picking Up Calls 50
- Viewing the Call History 51
- Viewing Workgroup Statistics 52
- Viewing Queues 53
- Pick Up Calls from Queue 54
- Viewing the Speed Dial List 54
- Applications 55
- 48 AltiAgent Manual 56
- Apply Button and OK Button 57
- General Information 58
- Voice Mail Play Options 59
- Accessing Databases 59
- Color Selection 60
- Release IP Trunk Link Tie 60
- One Number Access (ONA) 61
- 52 AltiAgent Manual 62
- Using a Password 63
- 54 AltiAgent Manual 64
- Do Not Disturb 66
- Message Notification 67
- 58 AltiAgent Manual 68
- AltiAgent Manual 59 69
- 60 AltiAgent Manual 70
- Creating a VM Group 71
- Changing a VM Group 71
- Station Speed Dialing Setup 72
- AltiAgent Manual 63 73
- System Speed Dialing 74
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