Altigen AltiView Release 4.0 Guía de usuario

AltiView™ for AltiWare Open Edition (OE) Release 4.0User GuideRevised: 09/2000 4503-0001-4.0

Installation 2 AltiView 4.0 User GuideSession Licensing and License Upgrade ProceduresAltiWare OE (Release 4.0 or higher) comes with one free licensed

Session Licensing and License Upgrade ProceduresAltiView 4.0 User Guide 3InstallationUpgrading LicensesTo increase the number of simultaneous AltiVie

Installation 4 AltiView 4.0 User GuideInstallation and SetupPre-Installation ChecklistBefore installation AltiView, please review the following checkl

Microsoft Outlook SupportAltiView 4.0 User Guide 5InstallationUninstalling AltiView1. From the Windows Start menu, select Programs AltiView Uninst

Installation 6 AltiView 4.0 User Guide

Logging InAltiView 4.0 User Guide 7Getting StartedCHAPTER 2Getting StartedAltiView 4.0 is designed for general desktop PC users in an AltiServ enviro

Getting Started 8 AltiView 4.0 User GuideTo Log In1. Run the AltiView application and, if this is the first login to this AltiServ system, enter the s

Hiding or Exiting AltiViewAltiView 4.0 User Guide 9Getting StartedIn order to run AltiView remotely, if you connect to the Internet through a modem c

Getting Started 10 AltiView 4.0 User GuidePop Up AltiView when You Get a CallYou can configure AltiView to pop up when you have incoming calls. Pop up

Call StatesAltiView 4.0 User Guide 11Getting StartedCall StatesCenter applications all report the status of calls. A list of the states includes the

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

Getting Started 12 AltiView 4.0 User GuideError MessagesThe following errors may be displayed as login or connectivity errors. Error Message Descripti

Error MessagesAltiView 4.0 User Guide 13Getting StartedError Message Description Solution

Getting Started 14 AltiView 4.0 User Guide

AltiView 4.0 User Guide 15AltiViewCHAPTER 3Using AltiViewOnce you log in as described on page 7, the AltiView main window appears. This window provid

Using AltiView 16 AltiView 4.0 User Guide•The Configuration button allows you to customize your call handling and voice message settings. See “Configu

DialingAltiView 4.0 User Guide 17AltiViewHandling CallsDialingYou can dial out in a number of ways: using the numeric keyboard or using the mouse, an

Handling Calls 18 AltiView 4.0 User GuideDialing By NumberUsing the keyboard number keys 1. In the dialing window, enter the numbers you wish to dial

Placing Calls on HoldAltiView 4.0 User Guide 19AltiViewSearching by Name1. Click anywhere in the text box above the dialing pad, then begin to type t

Handling Calls 20 AltiView 4.0 User GuideUsing Call WaitingDuring a call, you may hear a beep indicating that you have another incoming call. To answe

Conferencing CallsAltiView 4.0 User Guide 21AltiViewSending Calls to Voice MailWhile connected to call, click To Voice Mail on the main window. When

Table of ContentsAltiView 4.0 User Guide iiiContentsWARRANTY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VCHA

Handling Calls 22 AltiView 4.0 User GuideYou can cancel the conference at any time by clicking the Cancel button, closing the dialog box, or by pressi

Conferencing CallsAltiView 4.0 User Guide 23AltiViewUsing Voice MailAbout the Voice Mail WindowFigure 10. Voice Mail windowWhen you click the Voice M

Using Voice Mail 24 AltiView 4.0 User GuideListening to Your Voice Mail In the Voice Mail list, select the message and use the voice mail controls at

Listening to Your Voice MailAltiView 4.0 User Guide 25AltiViewReturning the Call Click the Return Call button to call back the sender. Attaching a Me

Using Voice Mail 26 AltiView 4.0 User GuideForwarding Voice MailTo forward a voice mail message to an extension or to a Voice Mail Group:1. Select the

Listening to Your Voice MailAltiView 4.0 User Guide 27AltiViewWorking with Voice Mail Groups (Distribution Lists)You can set up voice mail (VM) group

Using Voice Mail 28 AltiView 4.0 User GuideCreating a VM Group1. To create a VM group after opening the VM Group Edit window, click the New button, wh

Listening to Your Voice MailAltiView 4.0 User Guide 29AltiViewDeleting a GroupTo delete a Voice Mail Group:1. Access the VM Group window as described

Monitoring Extension Activity 30 AltiView 4.0 User GuideMonitoring Extension ActivityIf your extension’s configuration in the AltiWare Administrator p

Choosing Extensions to MonitorAltiView 4.0 User Guide 31AltiViewSelecting a group entry displays all the workgroup members in the monitoring window.

Table of Contents iv AltiView 4.0 User GuideUsing Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Transferring Ca

Monitoring Extension Activity 32 AltiView 4.0 User GuideViewing the Call HistoryClick the History tab in the Monitor window to view an informational h

Viewing the Call HistoryAltiView 4.0 User Guide 33AltiViewDeleting LogsTo delete a specific call log entry, click the entry to select it, then click

Monitoring Extension Activity 34 AltiView 4.0 User Guide

AltiView 4.0 User Guide 35ConfigurationCHAPTER 4Configuring Your Station SettingsYou can configure the following settings and options by clicking the

Configuring Your Station Settings 36 AltiView 4.0 User GuideGeneral InformationFigure 15. General Info configurationThe General Info tab is the window

General InformationAltiView 4.0 User Guide 37ConfigurationVoice Mail Play OptionsYou can choose to play your messages on your phone set, or play them

Configuring Your Station Settings 38 AltiView 4.0 User GuideCall HandlingClick the Call Handling tab in the Config window to configure incoming call h

Call HandlingAltiView 4.0 User Guide 39ConfigurationForwarding to a Pager Not RecommendedForwarding calls to a pager is possible but not recommended

Configuring Your Station Settings 40 AltiView 4.0 User GuideOne Number AccessIf you are expecting calls that you want to receive regardless of where y

One Number AccessAltiView 4.0 User Guide 41ConfigurationAccessing One Number Access SetupAfter you set the call handling options, click the One Numbe

AltiView 4.0 User Guide vWarrantyCoverageAltiGen Communications warrants its hardware products to be free from defects in material and workmanship du

Configuring Your Station Settings 42 AltiView 4.0 User GuideUsing this dialog box, you can set up to four different schedules. You can enable or disab

Message NotificationsAltiView 4.0 User Guide 43ConfigurationMessage NotificationsClick the Message Notify tab in the Config window to establish how a

Configuring Your Station Settings 44 AltiView 4.0 User GuideStation Speed Dialing SetupClick the Station Speed tab in the Config window to assign and

Station Speed Dialing SetupAltiView 4.0 User Guide 45ConfigurationAdding or Editing Station Speed Entries1. Click a Station ID to select it. 2. Click

Configuring Your Station Settings 46 AltiView 4.0 User Guide

IndexAltiView 4.0 User Guide 47IndexIndexAAA state 11ACT 5, 37advanced database option 38AltiAgentconfiguration 35AltiGen iiAltiGen Communicationspho

Index 48 AltiView 4.0 User GuideIIdle state 11installation requirements 1IP extension 8IP extension, troubleshooting 9Llicenses 2logging in remotely 8

Warrantyvi AltiView 4.0 User GuideServiceEnd user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must

AltiView 4.0 User Guide viicontract, tort or otherwise, shall not exceed an amount equal to the lesser of the direct damages proven or the purchase p

Warrantyviii AltiView 4.0 User Guide

Client System RequirementsAltiView 4.0 User Guide 1InstallationCHAPTER 1InstallationThe following items are included in the AltiView 4.0 package:• Al