Altigen AltiContact Manager Version 5.0A Guía de usuario

AltiServ™User Guidefor AltiWare Open Edition (OE) / AltiServ ContactCenter (ACC) Release 5.0A, andAltiContact Manager (ACM) Release 5.0ARevised 5/2007

4 AltiServ User GuidePutting a Call on HoldWhile connected to a call, do one of the following:•Press the FLASH button to play music on hold —if the sy

AltiServ User Guide 5Telephone Features3. Once you place the handset back on-hook, the trunk line also drops and Centrex completes the transfer.Trans

6 AltiServ User GuideThe user who first initiates the conference call can select another conference member’s call and drop it from the conference simp

AltiServ User Guide 7Telephone FeaturesConsultationTo place the caller on hold and speak with a person at another extension:1. Press FLASH and dial t

8 AltiServ User GuideYou can enable the Silent System Call Park feature by pressing #73 on your telephone keypad. This feature is used to disable the

AltiServ User Guide 9Telephone Features• Operator Call = three tonesMultiple Call WaitingThis feature enables a “personal” queue that allows you to h

10 AltiServ User GuideAccount CodesThe supervisor can create or assign codes that will enable or force users to assign outgoing calls to particular co

AltiServ User Guide 11Telephone FeaturesDialing a Remote AltiWare/ACM SystemCalling a Remote Extension Directly over IPTo call a remote extension dir

12 AltiServ User GuideHop On Dialing to a Remote ExtensionTo hop onto a remote extension:1. The incoming call must come in over T1/PRI or the CO to an

AltiServ User Guide 13Telephone Features• System CallBack over IP Trunk• Calling Out from Voice Mail • Zoomerang—allows the caller to leave a differe

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

14 AltiServ User GuideRemote Locations IP Dialing ChartTo use IP trunks to dial remote AltiWare/ACM system locations, generally you need to know the I

AltiServ User Guide 15Telephone FeaturesUsing Feature CodesThe following sections describe additional telephone features used for call handling and m

16 AltiServ User GuidePersonal Call Park Pickup#31<ext>Pick up the call parked at extension <ext>If the call was parked to a workgroup ext

AltiServ User Guide 17Telephone FeaturesHands Free Man-ual Answer Mode#82 Allows you to receive internal and external calls through the speaker phone

18 AltiServ User GuideAltiGen Voice Mail System Quick FeaturesThe following voice messaging features are accessible in the same way as telephone featu

AltiServ User Guide 19Telephone FeaturesCall Management1 If you are unable to make calls within certain area codes, check with your System Admin-istr

20 AltiServ User GuideWorkgroup FeaturesRemote Call Forwarding#37 <your ext> <pass-word>When you’re on a telephone station other than your

AltiServ User Guide 21Telephone FeaturesWorkgroup Supervisor Features2Other FeaturesFeature Dialaa <wkgp ext> = workgroup pilot extension numbe

22 AltiServ User GuideOperator FeaturesThis section is provided specifically for the designated Operator. Depending on your organization, this may be

AltiServ User Guide 23Telephone FeaturesCalls on HoldTo place a call on hold, do one of the following:•Press the FLASH button to play music on hold,

AltiServ User Guide iContentsPhone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1AltiGen Voice Mail System Quick Fea

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AltiServ User Guide 25Voice MailCHAPTER 2Using the AltiGen Mail Voice SystemThis chapter describes the features and functions in the AltiGen Voice Ma

26 AltiServ User GuideTo perform a normal login at your station:Press ##, followed by your password.To login from another station or as a virtual exte

AltiServ User Guide 27Voice MailAbout PasswordsA valid password must be 4 to 8 digits (numbers or letters A-Z) in length and cannot be the same as it

28 AltiServ User GuideIf you leave a voicemail message and press # for delivery options and then # to send it, you are given the option to return to t

AltiServ User Guide 29Voice MailDisposing of the MessagesAfter or while listening to a new or saved message, you have the following options. Press…•

30 AltiServ User Guidecellular service provider does not confirm to standard ringback tones. To work around this problem, instruct users to append a f

AltiServ User Guide 31Voice MailMaking a Call from within the AltiGen Voice Mail SystemYou can make a call, either to another user’s extension number

32 AltiServ User GuideRecording GreetingsAt the Personal Options menu, press 1 for the Personal Greetings options, then press…• 1 to access your Perso

AltiServ User Guide 33Voice Mail• 5 to record a Subsequent Greeting.Callers in your personal queue will hear the Subsequent Greeting every 30 seconds

ii AltiServ User GuideAnswering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15AltiGen Voice Mail System Quick Featu

34 AltiServ User GuideThe destination number cannot be a virtual extension or workgroup pilot extension. Also, please see “About Outcalls to Cellular

AltiServ User Guide 35Voice MailNote: The delivery number used by Reminder Call is the same as the one used by the Message Notification function. If

36 AltiServ User GuideTo Set Up Call Forwarding:After pressing 4 at the Main Menu to hear the Personal Options menu, press 5 to set up call forwarding

AltiServ User Guide 37Voice MailCreating a Distribution ListAfter pressing 4 at the Main Menu to hear the Personal Options menu, press 7 to access th

38 AltiServ User GuideDeleting a Distribution ListAfter pressing 4 at the Main Menu to hear the Personal Options menu, press 7 to access the Distribut

AltiServ User Guide 39Voice MailWhile logged on to the IP extension, all calls to your extension will be routed to the IP extension, and all calls yo

40 AltiServ User GuideZoomerangThe Zoomerang feature enables the user to listen to messages in the AltiGen Voice Mail System, make calls to the partie

AltiServ User Guide 41Voice Mailsystem cannot return the call. Please check with your System Admin-istrator for your toll restrictions.)• # to send t

42 AltiServ User GuideAltiGen Voice Mail System Mixed-Media MessagingThe AltiGen Voice Mail System can send and receive communications not only in voi

AltiServ User Guide 43Voice MailRetrieving MessagesTo retrieve messages using your multi-media computer:1. Configure your email application (see “Acc

AltiServ User Guide iiiDynamic Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Zoomerang . . . . . . . . . . . .

44 AltiServ User GuideNote: An audio attachment is seen only at the receiving end and does not appear as an attachment on the email message composed b

AltiServ User Guide 45AltiReachCHAPTER 3Using AltiReachAltiReach is a Web-based management tool that provides the ability to handle AltiWare/ACM syst

46 AltiServ User GuideThe Main MenuAfter login, you arrive at the main menu, which provides access to the following functions:• Call Management• Stati

AltiServ User Guide 47AltiReachSetting Call ManagementThe Call Management page provides for setting up incoming call handling. Figure 3. Call Managem

48 AltiServ User GuideBusy Call Handling and No Answer HandlingYou can use these options to specify how you want to handle incoming calls when you’re

AltiServ User Guide 49AltiReach— Do Not Disturb must be disabled. Otherwise, if your line is busy, all calls will go into voice mail and not to the O

50 AltiServ User GuideYou can enter up to ten phone numbers in the Caller ID Verification fields. For local numbers, use 7 digits (5555555). For long

AltiServ User Guide 51AltiReachFigure 5. One Number Access Setup bottom of page

52 AltiServ User GuideMessage NotificationMessage Notification lets you set up how you’d like to be alerted to new messages when you’re away from your

AltiServ User Guide 53AltiReachStation Speed Dialing SetupThe Speed Dial Setup page, accessed by clicking Station Speed on the main menu, lets you se

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AltiServ User Guide 1Phone Feature CodesPhone Feature Codes ## <pwd> . . . . . . . . . . . . . . . . . Log in to voicemail at your own station

2 AltiServ User GuideCall Management#26 . . . . . . . . . . . . . . . . . . . . . . .Station Log Out#27 . . . . . . . . . . . . . . . . . . . . . . .S

AltiServ User Guide 3Telephone FeaturesCHAPTER 1AltiServ Telephone FunctionsAltiServ provides a broad range of call-handling and dialing features. Fo