Altigen AltiContact Manager Version 5.0A Especificaciones

AltiView™for AltiWare ACC Release 5.1and AltiWare ACM Release 5.1ManualRevised: 11/2007 Version #3 4503-0001-5.1

2 AltiView ManualYou can configure a Country Code field (in the Config window, General Info tab) to help convert standard international phone numbers

AltiView Manual 3InstallationCHAPTER 2InstallationThe client system must meet the following minimum requirements. • IBM/PC AT compatible system• Inte

4 AltiView Manual3. Open the AltiView folder, and run the Setup program in that folder, following the step-by-step installation instructions as they a

AltiView Manual 5InstallationNote: The AlpInterface might be located under \WinNT\System32\, \Windows\System32\ or some other location. Use the Searc

6 AltiView Manual

AltiView Manual 7Getting StartedCHAPTER 3Getting StartedStart AltiView from the Microsoft Windows Start menu, by choosing Start > All Programs >

8 AltiView ManualIf you want to store your login password and have it entered automatically the next time you log in to AltiView, check the Always sav

AltiView Manual 9Getting StartedLogging In RemotelyYou can use AltiView from a remote location if • AltiView is installed on your remote computer.• Y

10 AltiView ManualIP Extensions Using IPTalkTo use IPTalk, you need an AltiGen-certified USB headset system (Plantronics headset recommended).Importan

AltiView Manual 11Getting StartedUsing the Windows Tray Phone IconAfter you log in, the AltiView icon (a yellow phone) is displayed in the Windows tr

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

12 AltiView ManualCannot access voice mail list while mail box in use.Mail box is in use by the AltiGen Voice Mail Sys-tem and is temporarily unavaila

AltiView Manual 13Using AltiViewCHAPTER 4Using AltiViewOnce you log in to AltiView, the main window appears. This window provides tools to manage and

14 AltiView Manual• Conference—the call is in conference• Connect—the call is connected• Dial Tone—a dial tone is present, AltiView is ready to dial o

AltiView Manual 15Using AltiViewThe remaining three activity codes (7, 8, 9) may or may not be customized by your system administrator. The activity

16 AltiView Manual• When IPTalk is enabled, a Volume Control button is available for controlling headset volume. Click the button to open a volume con

AltiView Manual 17Using AltiViewHandling CallsThe AltiView call handling functions include:• Dialing out, page 17• Placing calls on hold, page 20• Us

18 AltiView ManualThe drop-down list beside the dialing field displays extensions or the names associated with extensions as well as names and numbers

AltiView Manual 19Using AltiViewThe main window displays the status of the call.When Your Number Is QuestionableIf your system's IP trunk access

20 AltiView ManualEach time you answer the question Is "710" an area code? the result is recorded in a text file, AreaPrefix.txt, so that Al

AltiView Manual 21Using AltiViewIn the row displaying the call, the Status column shows the call on hold. Click the Hold status cell to release the h

AltiView Manual iiiContentsWarranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viiCHAPTER 1About AltiView

22 AltiView ManualAt any time before or after the person you’re transferring to answers the phone, you can cancel the transfer by clicking the Cancel

AltiView Manual 23Using AltiViewNote: You can forward a call to an auto attendant without answering it by clicking the To AA button while the call is

24 AltiView ManualConference CallsThere are two types of conference calls in AltiView: • Station conferencing. In this type of conferencing, when you’

AltiView Manual 25Using AltiView4. Click the Conference button again to initiate the three-way conference. Both calls will be displayed as Conference

26 AltiView ManualTo add another party, click the Conference button and repeat steps 2-4. The maximum number of station-conferenced parties is 6.Cance

AltiView Manual 27Using AltiView• Open Microsoft Outlook to send an e-mail invitation to participate in the meeting• Start and stop a meeting• Modify

28 AltiView Manual• You can open more than one MeetMe Conference window and work with different meetings and displays in each one. Modifications you m

AltiView Manual 29Using AltiViewThe following parameters apply to all meetings:Parameter DescriptionID The conference ID is created by the system.Sch

30 AltiView ManualFill in the fields of the Create Meeting dialog box, and click OK. See the following sections for directions on filling in the field

AltiView Manual 31Using AltiView1. Specify the duration of the meeting, using the Up/Down arrows.2. If the meeting is to begin as soon as it is sched

iv AltiView ManualCHAPTER 4Using AltiView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Handling Calls . . . . . . . . .

32 AltiView Manual1. In the Duration field, specify the duration of the meeting, using the Up/Down arrows.2. In the Start field, specify the start of

AltiView Manual 33Using AltiView4. Select either On Date to specify a day of the month by number (for example, the 10th day of the month) or select O

34 AltiView ManualStarting and Stopping a MeetingThe meeting host and the AltiWare Administrator (“altiadmin”) can start and stop a meeting.To start a

AltiView Manual 35Using AltiViewJoining a MeetMe ConferenceUsers calling from an extension can join a meeting by dialing the MeetMe Conference extens

36 AltiView ManualTo record a call:1. While connected to a call, right-click the call.2. Select Start Recording. The recording will be indicated by a

AltiView Manual 37Using AltiViewBypassing required account codes—If your extension has been configured to bypass account code validation, you can ent

38 AltiView ManualNote: If your extension is configured to bypass account code validation, you can enter an account code in the box at the bottom of t

AltiView Manual 39Using AltiViewClick on the column headings to sort the data. Right-click on a message row to perform any of the actions (listening

40 AltiView ManualDeleting a MessageTo delete a message, select it and click the Delete button, or use the right-click pop-up menu, and select Delete.

AltiView Manual 41Using AltiViewForwarding Voice MailTo forward a voice mail to an extension or a VM Group1. In the Voice Mail view of the AltiView m

AltiView Manual vCHAPTER 5Configuring Your Station Settings . . . . . . . . . . . . . . . . . . . .47General Information . . . . . . . . . . . . . .

42 AltiView ManualTo record an introductory message:1. If you selected the Record Introductory Message check box, then when you click OK to complete t

AltiView Manual 43Using AltiViewChoosing Extensions to MonitorTo choose extensions to monitor:1. Open the Monitor window by clicking the button in

44 AltiView ManualReading the Monitor ListIn the monitor list, each extension is listed along with its Status, Number, Name, Activity, and Group (if a

AltiView Manual 45Using AltiViewNote: Click on the column headings on the History tab to sort the data.The list on the History tab displays the follo

46 AltiView Manual

AltiView Manual 47ConfigurationCHAPTER 5Configuring Your Station SettingsYou can configure the following settings and options by clicking the button

48 AltiView ManualGeneral InformationThe General Info tab lets you edit your password, the default trunk access code, voice mail settings, audio and v

AltiView Manual 49ConfigurationIPTalkIf you are using IPTalk, Echo Suppression is checked by default. ToS Byte—The ToS byte indicates the type of ser

50 AltiView Manual• Select the For Screen Pop check box if you want a database contact window to pop up when you receive a call from someone for whom

AltiView Manual 51ConfigurationNote: The call being transferred must originate from an AltiWare system running 5.0 or later.Disable Auto Format—If th

vi AltiView Manual

52 AltiView Manual1. Click the One Number Access tab in the Config window.2. Select the times you want to be available to ONA callers.

AltiView Manual 53ConfigurationIf you choose Enable schedule based access, you can set up to four different schedules in the dialog box that pops up.

54 AltiView ManualWhen ONA is active, the system dials the forwarding number(s) in the order from Forwarding Number 1 through Forwarding Number 4. Not

AltiView Manual 55ConfigurationForwarding All CallsIf you want to forward calls to an external number, select a trunk access code in the drop-down li

56 AltiView ManualThe remaining three activity codes (7, 8, 9) may or may not be customized by the system administrator.Note: Checking Enable Do Not D

AltiView Manual 57Configuration• Multiple Call Waiting—enables a “personal queue” of multiple calls waiting. You must also select the Place Call In Q

58 AltiView Manual• The types of messages about which you want to be alerted: none, urgent voice messages only, or all voice messages.• Schedule—Selec

AltiView Manual 59ConfigurationWorking on Voice Mail Group ListsTo work on your personal voice mail groups, on the Message Notification tab, click th

60 AltiView Manual2. Click the drop-down list to select a Group ID. 3. Enter the VM Group Name and any Comments. These are optional but will help you

AltiView Manual 61Configuration3. Click the Clear button to deselect all extensions. 4. Click OK to save and exit.When you empty a group of members,

AltiView Manual viiWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and work

62 AltiView Manual3. Click the Edit button. Or double-click the Station ID. The Station Speed dialog box appears.4. Add or edit the Number, Name and C

AltiView Manual 63Configuration

64 AltiView Manual

AltiView Manual 65IndexIndexAAA state 13Account Codes 36ACT 1, 49Activity 55all calls recorded 35AltiAgentconfiguration 47AltiViewconfiguration 47a

Index66 AltiView Manual Hhandling calls 17–25history logs 44history window 44hold 14hold button 20hold pending 14, 44Iidle state 14installation requir

IndexAltiView Manual 67transfer to auto attendant 22transfer to voice mail 21transferring calls to voice mail 22Troubleshooting IP Connectivity 10Uuni

viii AltiView Manual1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc.All materials being r

AltiView Manual 1InstallationCHAPTER 1About AltiViewAltiView is call management software for the general desktop PC user. It runs with the AltiWare A