Altigen AltiContact Manager Version 5.0A Manual de usuario

VRManager™Manual9/2005 4500-5002-5.0B

6 VRManagerInstalling VRManager for a ClientTo install VRManager for a client system: 1. Run the Setup program and follow the installation instruction

VRManager 7CHAPTER 3Using VRManager AdminLoginTo run VRManager Admin:1. Choose Start > Programs > VRManager > VRM Admin. The VRM Admin Login

8 VRManagerUser PageThe VRM User page displays the User List for VRManager clients. Here, an administrator can add or delete users, change user passwo

VRManager 9Before the user can access VRManager Admin, the system administrator needs to install VRManager Client on the user’s system.Changing the A

10 VRManagerPooling PageThe pooling page lets you set the location of the primary storage directory. Use the Browse button to select the location. VRM

VRManager 11Storage PageOn the Storage page you can set backup conditions for the storage of voice records.Figure 6. VRM Admin - Storage PageSelect o

12 VRManagerWeekly Schedule (any day in every x weeks), or Monthly Schedule (any date in every month), then click Apply.Figure 7. Details dialog boxUs

VRManager 13• Backup Storage - enter the location for the backup storage, or use the Update button to select a new location. If you click the Update

14 VRManagerNote: The Browse buttons are not available if VRM Admin is running on a different server than VRM Service.Figure 9. VRM Admin - Log page•

VRManager 15AltiWare ACM PageThe AltiWare ACM page displays the AltiContact Manager servers and centralized recording directories that VRManager will

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

16 VRManagerAdding ServersTo add a new ACM server, do the following:At the AltiServ system1. Make sure the Centralized Storage directory is located on

VRManager 17Changing the Centralized Recording DirectoryTo edit an ACM server’s location for the centralized recording directory, highlight the ACM s

18 VRManager

VRManager 19CHAPTER 4Using VRManager ClientLoginTo run VRManager Client:1. Choose Start > Programs > VRManager > VRM Client. A Login dialog

20 VRManagerVRM Client Main WindowWhen you start VRM Client, the first window you see is the VRM Client main window.Figure 2. VRM Client main windowAt

VRManager 21Quick Access ToolbarFigure 3. Quick Access ToolbarThe toolbar contains buttons that are menu shortcuts: Search. Opens the Search dialog

22 VRManagerFile MenuSaving FilesTo save a file, click on a voice record in the main window to highlight it, and click the Save As button. OR, right-c

VRManager 23Export to FileTo export search results to a tab-separated text file (.txt), choose File > Export To File from the main menu, OR right-

24 VRManagerEdit MenuSearching Voice RecordsTo search voice records, choose Edit > Search or click the Search button in the toolbar. In the Search

VRManager 25• To leave out a condition, leave the edit box empty. • The date/time format is the same as the system format of the operating system.• O

VRManager iContentsCHAPTER 1Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1About This Guide . . . . . .

26 VRManager• DNIS• Workgroup• Length• Date• State—there are three states that a record file can be in:— Delete - if in this state, a record cannot be

VRManager 27Media Player OptionVRM client plays the selected file using a media player defined by the user. If the media player is not defined, VRMan

28 VRManager• Group by Agent Extension - enter the extension in the Callee ID field.• Group by Workgroup - enter the workgroup number in the Workgroup

Index VRManager Manual 29IndexAaddingclient users 8servers 16admin password, changing 9AltiGen Communicationscontact information iiAltiWare ACM page

Index VRManager Manual 30AltiWare ACM page 15log page 13pooling page 10storage page 11user page 8VRM Clientedit menu 24file menu 22generating reports

VRManager iiCHAPTER 4Using VRManager Client . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Login . . . . . . . . . . . . . . . . . . . . .

VRManager 1CHAPTER 1IntroductionAbout This ManualThis manual provides instructions for installing and using VRManager. VRManager is designed to facil

2 VRManagerVRManager LicenseVRManager requires a VRManager License to be installed at the AltiWare ACM system.You can verify the licenses when you run

VRManager 3CHAPTER 2Installing VRManagerNote: Install VRManager on a different system than the one on which AltiWare ACM Server is installed.Pre-Setu

4 VRManager• Problems can occur if you use a Terminal Services or Remote Desktop connection to attempt to install a new instance of MSDE 2000. If prob

VRManager 5Upgrade from Previous VersionIf you upgrade from VRManager 5.0A, which uses MySQL, Setup installs VRManager and MSDE 2000 on your PC autom