Altigen MaxACD Administrator Manual de usuario

VRManager™Manual12/2010

6 VRManager ManualUser PageThe VRM User page displays the User List for VRManager clients and shows the workgroups, extensions, and systems that the u

VRManager Manual 7In the New User dialog box, enter a User Name, Password and Password Confirmation. (The account name is NOT case-sensitive. For exa

8 VRManager ManualChanging the Admin PasswordTo change the VRM Admin password:1. Click the Change Admin Password button. The Change Admin Password dia

VRManager Manual 9Pooling PageThe pooling page lets you set the location of the primary storage directory. Use the Browse button to select the locati

10 VRManager ManualStorage PageOn the Storage page you can set backup conditions for the storage of voice records.Select one of the following conditio

VRManager Manual 11Weekly Schedule (any day in every x weeks), or Monthly Schedule (any date in every month), then click Apply.Use the Advanced butto

12 VRManager Manual You can enter a local path or network path. The destination of the backup location must be valid and accessible in the local compu

VRManager Manual 13Log PageA log file for the VRM server is created each day named “yyyymmdd.log” (for example, 20040404.log). A daily report for the

14 VRManager ManualMaxACD PageThe MaxACD page displays the MaxACD servers and centralized recording directories that VRManager will access. Here, admi

VRManager Manual 15Adding ServersTo add a new MaxACD server, do the following:At the MaxACD system1. Make sure the Centralized Storage directory is l

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently,

16 VRManager ManualChanging the Centralized Recording DirectoryTo edit a MaxACD server’s location for the centralized recording directory, highlight t

VRManager Manual 17CHAPTER 3Using VRManager ClientTo run VRManager Client:1. Choose Start > Programs > VRManager > VRM Client. A Login dialo

VRM Client Main Window18 VRManager ManualVRM Client Main WindowWhen you start VRM Client, the first window you see is the VRM Client main window.At th

VRM Client Main WindowVRManager Manual 19Quick Access ToolbarThe toolbar contains buttons that are menu shortcuts:File MenuSaving FilesTo save a file

VRM Client Main Window20 VRManager ManualExport to FileTo export search results to a tab-separated text file (.txt), choose File > Export To File f

VRM Client Main WindowVRManager Manual 21Edit MenuSearching Voice RecordsTo search voice records, choose Edit > Search or click the Search button

VRM Client Main Window22 VRManager Manual• Only the Comment column will be editable directly from the main view window.Searching for All an Extension’

VRM Client Main WindowVRManager Manual 23• Callee ID• Session ID• Caller ID• DNIS• Workgroup• Length•Date• State—there are three states that a record

VRM Client Main Window24 VRManager ManualSortingIn the main view window, you can click on a specific column heading to sort records in ascending or de

VRM Client Main WindowVRManager Manual 252. In the Report Generation dialog box, click the Down arrow to select From and To dates from a calendar.3.

VRManager Manual iContentsCHAPTER 1Installing VRManager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Requirements . . . . . . . .

VRM Client Main Window26 VRManager Manual

Index VRManager Manual 27IndexAaddingclient users 6servers 15admin password, changing 8automatic delete record without backup 10Bbackup 4, 12location

Index VRManager Manual 28Ttoolbar 19Vvoice recordsplaying 22searching 21VRM Adminlog page 13MaxACD page 14pooling page 9storage page 10user page 6VRM

VRManager Manual ii

VRManager Manual 1CHAPTER 1Installing VRManagerVRManager performs recorded file management — indexing, converting, tracking, playback, reporting, and

2 VRManager ManualPre-Setup Required for MSDE 2000The MSDE 2000 database is installed with the VRManager Setup program. MSDE 2000 requires certain set

VRManager Manual 31. Run the Setup program and follow the installation instructions as they appear on the screen.2. In the Custom Setup screen, choos

Installing VRManager for a Client4 VRManager ManualInstalling VRManager for a ClientTo install VRManager for a client system: 1. Run the Setup program

VRManager Manual 5CHAPTER 2Using VRManager AdminTo run VRManager Admin:1. Choose Start > Programs > VRManager > VRM Admin. The VRM Admin Log