Altigen AltiContact Manager Version 4.6 Especificaciones

AltiView™for AltiWare Open Edition (OE) Release 4.6and AltiContact Manager (ACM) Release 4.6ManualRevised: 03/2003 4503-0001-4.6

2 AltiView ManualMost frequently, this means loading the software onto a shared network fileserver and copying the software to each desktop PC. Altern

AltiView Manual 3InstallationUninstalling AltiView1. From the Windows Start menu, select Programs AltiViewUninstall AltiView.2. Click OK when the dial

4 AltiView Manual

AltiView Manual 5Getting StartedCHAPTER2Getting StartedAltiView 4.6 is designed for general desktop PC users in an AltiWare orAltiContact Manager envi

6 AltiView ManualTo log in:1. Run the AltiView application and, if this is the first login to thisAltiWare/AltiContact Manager system, enter the serve

AltiView Manual 7Getting StartedIf you have a QuickNet card and your extension is set up as an IPextension, select the IP Extension Integrated with ch

8 AltiView Manual• A Plantronics LS1 headset connected to the sound card. Amicrophone and speakers should not be used since the speaker's outputw

AltiView Manual 9Getting Startedwhere <IP address> is the AltiWare/AltiContact Manager system youwant to connect to. An example of the IP addres

10 AltiView ManualAlso, the field size for any field can be increased or decreased by pointingthe cursor to either side of the field’s main column. Th

AltiView Manual 11Getting StartedFigure 2. Status Field - AltiView main windowError MessagesThe following errors may be displayed as login or connecti

WARNING!Toll fraud is committed when individuals unlawfully gain access tocustomer telecommunication systems. This is a criminal offense.Currently, we

12 AltiView ManualMail service isunavailable. Pleasecheck with youradministrator.Voice mail service isnot enabled on Alti-Ware.Make sure voice mail se

AltiView Manual 13Using AltiViewCHAPTER3Using AltiViewOnce you log in as described in “Logging In” on page 5, the AltiView mainwindow appears. This wi

14 AltiView Manual•TheDial and Do Not Disturb functions provide buttons to place, hold,or redial calls, and to set your system to DND (Do Not Disturb)

AltiView Manual 15Using AltiViewFigure 3. QuickNet call control windowUse this window to modify the following call control functions:• Device - select

16 AltiView ManualThe calls list displays the call status for each call as described in “CallStates” on page 10. The list also displays the name of th

AltiView Manual 17Using AltiViewThe list can display up to 2000 entries. If you are working with more than2000 entries, you can find the entry by name

18 AltiView ManualThe main window displays the status of the call, and once the call isinitiated, the Dial button in the main window becomes a Hang Up

AltiView Manual 19Using AltiViewDialing Speed Dial NumbersYou can use either your own Station Speed Dial numbers or the SystemSpeed Dial numbers.See C

20 AltiView Manual3. When you are finished, click the Hold state cell for the call on hold toreconnect.Transferring CallsAltiAgent supports both super

AltiView Manual 21Using AltiViewTransferring to AttendantWhile connected to a call, click To Attendant on the main window. Selectthe operator or an Au

AltiView Manual iiiContentsWarranty...vCHAPTER 1Installation...1ClientS

22 AltiView ManualConferencing CallsAny internal user is able to add parties to a conference call. Whileconnected to the first party:1. Click the Conf

AltiView Manual 23Using AltiView3. After the third party connects, you can announce the conference byclicking OK in the dialog box. If the third party

24 AltiView Manual• Record on demand to agent VMFigure 12. Personal Call Recording Options Field (General Page of ExtensionConfiguration)For each work

AltiView Manual 25Using AltiViewAll Calls Recorded (AltiContact Manager only)When the extension is set to have all calls recorded (to a central locati

26 AltiView Manual4. To end recording, right-click on the conversation and scroll to StopVoice Record. If the administrator has set to record to a cen

AltiView Manual 27Using AltiViewUsing Voice MailAbout the Voice Mail WindowFigure 16. Voice Mail windowWhen you click the Voice Mail tab in the main w

28 AltiView ManualListening to Your Voice Mail In the Voice Mail list, select the message and use the voice mail controls atthe bottom right of the wi

AltiView Manual 29Using AltiViewDeleting the MessageTo delete the message, select it and click the Delete key, or use the right-click popup menu.Retur

30 AltiView ManualForwarding Voice MailTo forward a voice mail to an extension or a VM Group:1. Select the voice mail in the Voice Mail view of the Al

AltiView Manual 31Using AltiViewTo record an introductory message:1. If you selected the Record Introductory Message check box, whenyou click OK to co

iv AltiView ManualAbouttheCallsList...15HandlingCalls ...16Dialing...

32 AltiView ManualAccessing Voice Mail Group ListsTo work on your personal voice mail groups:1. In the AltiAgent main window, click the Voice Mail tab

AltiView Manual 33Using AltiViewCreating a VM Group1. To create a VM group after opening the VM Group Edit window, clickthe New button, which invokes

34 AltiView Manual3. Make any changes you need to make for the group name, comments,or members. To add or remove a member, select or deselect the chec

AltiView Manual 35Using AltiViewChoosing Extensions to Monitor1. Open the Monitor window by clicking the Monitor button in theAltiView main window.2.

36 AltiView ManualViewing the Call HistoryClick the History tab in the Monitor window to view an informationalhistory of handled calls.Figure 23. Hist

AltiView Manual 37Using AltiView• DNIS—DNIS digits collected, if available• Memo—a note attached to the call. Use the Memo buttontoopenawindow to crea

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AltiView Manual 39ConfigurationCHAPTER4Configuring Your Station SettingsYou can configure the following settings and options by clicking theConfig but

40 AltiView ManualGeneral InformationFigure 1. General Info configurationThe General Info tab is the window you see when you first click the Configbut

AltiView Manual 41ConfigurationRecord TypeYou can select the type of speech coding method to be used when recordingconversations:• ADPCM - (recommende

AltiView Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free fromdefects in material and workmans

42 AltiView Manual• Select the For Screen Pop check box to have a database contactwindow pop up when you receive a call from someone for whom youhave

AltiView Manual 43ConfigurationCall Handling• Click the Call Handling tab in the Config window to configureincoming call handling for your extension.F

44 AltiView ManualDo Not DisturbIf you select Enable Do Not Disturb, all incoming calls are forwardedaccording to your “Enable Busy Call Handling” set

AltiView Manual 45Configuration— Do Not Disturb must be disabled. Otherwise, if your line is busy,all calls will go into voice mail and not to the ONA

46 AltiView Manual1. Select the times you want to be available to ONA callers.If you choose Enable based on the following schedule, you can setup to f

AltiView Manual 47Configurationextensions or outside numbers. For outside numbers, use thedrop-down list to select the trunk access code you want to u

48 AltiView ManualFigure 5. Message Notification optionsUse this window to set the notification options:• The types of messages on which you want to b

AltiView Manual 49ConfigurationStation Speed Dialing SetupThe Speed Dial Setup page, accessed by clicking Station Speed on themain menu, lets you set

50 AltiView ManualFigure 7. Dial Setting dialog box, for Speed Dial Numbers4. Click OK.After you have entered and saved the speed dial number, the num

AltiView 4.5 User Guide 51IndexIndexAAA state 10Account Codes 26ACT 3, 41addressAltiGen Communications, Inc. iiall calls recorded 25AltiAgentconfigura

vi AltiView Manual3. Shipping, installation, set-up and removal service charges.How to Obtain ServiceEnd user customers should contact your Authorized

Index52 AltiView Manualhistory logs 36history window 36hold 10hold button 19hold pending 10, 35IIdle state 10installation requirements 1IP extension,

IndexAltiView Manual 53playing 28voice mail group 31voice mail state 10voice recording 27Wwarranty vhow to get service viWindows tray 9workgroup 34

AltiView Manual viiEffect of State LawThis warranty gives you specific legal rights, and you may also have otherrights which vary from state to state.

viii AltiView Manual

AltiView Manual 1InstallationCHAPTER1InstallationThe following items are included in the AltiView 4.6 package:• AltiView Site License Key• AltiView 4.