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AltiWeb

AltiWeb 15

Web URL Push/Web Sharing

An AltiAgent can push a URL or share a web page to a customer who

makes a web call. For web sharing, an agent can select one of the URLs in

the URL sharing list and share it with a customer, who can see the same

page as the agent. When the agent clicks the link in the sharing page, the

customer can see the update.

Figure 13. Web Push/Sharing in AltiAgent

Troubleshooting

If a web caller cannot connect and an error message displays, the cause may

be one of the following:

Error Message Cause

Server connection failed.

Please try again later.

• ACC/ACM IP address is not correct

• ACC/ACM is not running

• Firewall is not open

No more available sessions.

Please try again later.

• All session licenses are used or there are no

session licenses at all.

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