Altigen MAXCS 7.0 MaxAgent Manual de usuario descargar pdf (Pagina 19)

MaxAgent Manual 13

You can choose the buttons you want and the order in which you

want them. See “Customizing the Display” on page 20.

The Dialer field and Dial button are also in the toolbar. Click the

Dial button to pop up the dial pad.

Call Information Panel

The call information panel displays several columns of information

about calls:

Record— shows when a call is being recorded

State—the state of the currently active call:

• AA—the call is being transferred to an auto attendant

• Busy—callee is busy or not available

• Call Pending—the call is placed into a workgroup queue

• Conference—the call is in conference

• Connect—the call is connected

• Dial Tone—a dial tone is present, and MaxAgent is ready to

dial out

• Error—receipt of an error tone

• Hold—the call is on hold

• Hold Pending— the call is being transferred or conferenced

• Idle—the extension is not in use

Click the x to

clear the dial

field or close

the dial pad

Dialer field

Dial

button

pops

up dial

pad

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Altigen MAXCS 7.0 MaxAgent Manual de usuario Pagina 19