Altigen MAXCS 7.0 MaxAgent Manual de usuario Pagina 5
- Pagina / 93
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
MaxAgent Manual iii
Viewing Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Pick Up Calls from Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using ActiveX Control with Third Party Applications . . . . . . . . . . . 56
CHAPTER 5
Configuring MaxAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configuring Microsoft Office Programs To Display the Max Smart
Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Enabling the Max Smart Tag in Internet Explorer . . . . . . . . . . . . 59
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
One Number Access (ONA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Before You Set Up ONA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Setting Up One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . 64
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Working with Voice Mail Groups (Distribution Lists) . . . . . . . . . . 68
Working on Voice Mail Group Lists . . . . . . . . . . . . . . . . . . . . . . . 68
Call Alert Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Voice Mail Play Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
CRM Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Tab Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Theme Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Server Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
IPTalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
CHAPTER 6
Using MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Logging in to MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
The MaxCall Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Recording a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Reviewing a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Errors and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Troubleshooting IP Connectivity from a Remote Location . . . . . 84
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
- MaxAgent™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- HAPTER 5 5
- HAPTER 6 5
- About MaxAgent 7
- ACT!/GoldMine® Support 8
- Licensing 8
- Installation 9
- Uninstalling MaxAgent 10
- Automatic Upgrade 10
- Downgrade Procedure 11
- 6 MaxAgent Manual 12
- Getting Started 13
- Version Mismatch Dialog Box 15
- Logging In Remotely 15
- When Connection Is Broken 16
- Overview of the Main Window 17
- Status Bar 18
- Toolbar Buttons 18
- Call Information Panel 19
- Tabbed Pages 20
- Activity Greetings 22
- • Meeting 23
- • Travel 23
- • PTO (personal time off) 23
- Log Out or Change Workgroups 24
- Shrinking MaxAgent 24
- Default call control buttons 25
- Customizing the Display 26
- 24 MaxAgent Manual 30
- Using MaxAgent 31
- Dialing Out 32
- Dialing Speed Dial Numbers 34
- Placing Calls on Hold 35
- Using Call Waiting 36
- Transferring Calls 36
- Transferring to Voice Mail 38
- Making Conference Calls 39
- Canceling Conference Calls 41
- MeetMe Conference 42
- Creating a Meeting 43
- One Time Only Meeting 45
- Weekly Meeting 46
- Monthly Meeting 47
- Joining a MeetMe Conference 49
- Using Account Codes 51
- Checking Voice Mail 52
- Dealing with Voice Mail 53
- Deleting Messages 54
- Returning a Call 55
- Attaching a Note 55
- Forwarding Voice Mail 55
- Workgroups 56
- Reading the Monitor List 57
- Viewing the Call History 58
- Adding Contacts to MaxAgent 59
- Checking Workgroup Status 59
- Viewing Queues 61
- Applications 62
- Configuring MaxAgent 63
- Max Smart Tag 65
- Select-n-Dial 66
- Enable Auto Dial 67
- Release Link Tie (IP Trunk) 67
- Disable Auto Format 67
- Call Handling 68
- Do Not Disturb 69
- Call Waiting Options 69
- One Number Access (ONA) 70
- Using a Password 72
- Message Notification 73
- Call Alert Options 76
- Voice Mail Play Options 77
- CRM Integration 78
- Tab Layout 79
- Theme Selection 79
- Server Time 80
- MaxAgent Manual 77 83
- 78 MaxAgent Manual 84
- Using MaxCall 85
- Using a Phrase 86
- Recording a Phrase 87
- Reviewing a Phrase 87
- 82 MaxAgent Manual 88
- Errors and Troubleshooting 89
- Location 90
Relacionado con productos y manuales para Software Altigen MAXCS 7.0 MaxAgent
Software Altigen MAXCS 7.0 SuperQ Manual de usuario
(44 paginas)
(44 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.110 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales