Altigen MAXCS 7.0 Update 1 ACM Administration Manual de usuario descargar pdf (Pagina 294)

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Chapter 22: Workgroup Configuration

278 MaxCS 7.5 Administration Manual

Figure 162. Workgroup Configuration, Advanced Queue Management, Menu Selection tab

To set up the Menu Selection:

1. In the Digits field, select 0 – 9, # or *.

2. For the highlighted digit, select a Prompt from the phrase list and click Add. You can add one or more

prompts, then use the Up or Down buttons to determine the order in which the prompts are played.

3. Use the list to select one of the following actions, then click OK or Apply.

• Transfer to Extension/Other Group

• Transfer to AA

• Transfer to Operator

• Transfer to Outside Number

• Transfer to Group VM

• Play prompts

• No Action

• Disconnect

Queue Overflow

The Queue Overflow tab allows for configuration of overflow conditions and actions.

Figure 163. Workgroup Configuration, Advanced Queue Management, Queue Overflow tab

• Overflow Conditions – Select from any of the following check boxes (if all are checked, the conditions

will be followed in order):

1 2 ... 289 290 291 292 293 294 295 296 297 298 299 ... 445 446

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