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2 MaxSupervisor Manual

The system administrator can verify MaxSupervisor seat licenses in

MaxAdministrator by selecting License > Client License Management.

CDR Records Note

For CDR records, there are two Service Level displays for MaxSupervisor:

• Service Level =

(number of calls in WG Queue – number of calls in Q over SL

threshold) / number of calls in Q

• Service Level since midnight =

(number of answered calls – number of answered calls over SL

threshold) / number of answered calls

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