Altigen MaxACD Administrator Manual de usuario

MaxInSight™Manual12/2010

6 MaxInSight ManualAll workgroups configured in your company’s MaxACD server are listed in this dialog box. Select a workgroup you want to monitor, an

MaxInSight Manual 7Getting StartedResize the MaxInSight window and view windows by placing the cursor at a window edge or corner, then drag the windo

8 MaxInSight ManualIn this dialog box, you can • Select a skin (the display in the dialog box changes to show you what the skin looks like)• Specify f

MaxInSight Manual 9Getting Started• Choose to remove the AltiGen logo from the background of the Main window by clearing the Display AltiGen logo on

10 MaxInSight Manual

MaxInSight Manual 11Configuring Data DisplaysCHAPTER 3Configuring Data DisplaysAfter you have enabled the workgroups you want to monitor (Configure &

12 MaxInSight Manual1. To select a workgroup, highlight it and click the Right-arrow button. You can select multiple workgroups to monitor, but in thi

MaxInSight Manual 13Configuring Data DisplaysUse Shift+click to select multiple adjacent fields. Use Ctrl + click to select multiple non-adjacent fie

14 MaxInSight ManualTo configure, see the steps in “Configuring for a Single Row-Type Display” on page 11. In a multiple workgroup view, each workgrou

MaxInSight Manual 15Configuring Data DisplaysConfiguring Other Data DisplaysIn addition to the basic row views, you can configure four other views:Ga

WARNING!Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

16 MaxInSight ManualNote: Only the fields appropriate to a gauge view are available3. Select a font and color for the workgroup and for the field name

MaxInSight Manual 17Configuring Data Displays1. Choose Add > Add Time Line View. The Set Time Line View Parameters dialog box opens.2. Select one

18 MaxInSight ManualFrom and To fields (24-hour clock). Be sure the time you select in the From field precedes the time you select in the To field.7.

MaxInSight Manual 19Configuring Data Displays2. Select History to display historical data, or select Real Time to display real time data, and click O

20 MaxInSight Manual5. In the Value Range fields, specify a value range for the field you want to chart.6. Specify the period for which you want to di

MaxInSight Manual 21Configuring Data DisplaysIf you selected Real Time in the Bar View Display Mode dialog box, the following dialog box opens:1. Sel

22 MaxInSight ManualChanging the Parameters of a ViewTo change the parameters of a view you’re displaying in MaxInSight, right-click the view, and cho

MaxInSight Manual 23Configuring Data Displays1. Choose Configure > Configure Alerting.2. Select the display colors you want to use for normal, war

24 MaxInSight Manual5. Select Upward or Downward, as appropriate, configure the field’s threshold(s), and click OK. Your configuration is displayed in

MaxInSight Manual 25Configuring Data DisplaysFigure 8. Example of a gauge view with alerting parameters setClearing an Alert Threshold ConfigurationT

MaxInSight Manual iiiContentsCHAPTER 1Overview and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Licensing . . . . . . . .

26 MaxInSight ManualTable 2: Agent availability status fieldsTable 3: Daily performance statistics fields

MaxInsight Manual 27IndexSymbols? in display data 13Aalerts, configuring 22always save password 4arranging views 6Bbackground image, changing 7bar v

MaxInsight Manual 28Ppassword, always save 4Rreal time display mode 18reconnecting 4required license 1requirements, system 1restore MaxInSight menus

iv MaxInSight ManualList of Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Index . . . . . . . . . . . .

MaxInSight Manual 1Overview and InstallationCHAPTER 1Overview and InstallationAltiGen MaxInSight is a workgroup performance application. It provides

2 MaxInSight Manual• 1 GB available hard drive disk space•1 GB RAM• SVGA monitor (1024 x 768) with 256 color display, or better• Keyboard and mouse• M

MaxInSight Manual 3Getting StartedCHAPTER 2Getting StartedStart MaxInSight from the Microsoft Windows Start menu, by choosing Start > All Programs

4 MaxInSight ManualIf you want to store your login password and have it entered automatically the next time you log in to MaxInSight, check the Always

MaxInSight Manual 5Getting StartedFigure 1. MaxInSight main window with the Configure menu openedMaxInSight remembers the workgroups you enable, and