Altigen MAXCS 7.0 SuperQ Manual de usuario descargar pdf (Pagina 25)

SuperQ Manual 21

HAPTER

Running SuperQ Reports

To launch SuperQ Report, click the Report button in the SuperQ Manager

toolbar.

SuperQ provides the following detailed reports by SuperQ group or by

server:

• Call Deta

il—shows the call detail information of SuperQ activity

• S

uperQ Group Activity—shows the information about how many

calls enter into a SuperQ, how many have been distributed or

abandoned, and total/average queue time.

• Distributed Calls

Activity—shows the number and the percentage of

calls distributed to each server/workgroup from SuperQ.

• Cal

l Source—shows information about the call entry point and the

result of calls processed by SuperQ

• Queue Time—shows

queue time by different intervals

• Daily Longest Queue Time—shows

longest queue time in every 15

minutes

• Cu

mulative SuperQ Activity—shows accumulated number of call

activities in each time period

• Cumulative Server and

Workgroup Activity—shows the number of

calls received by each local workgroup in different periods

• Ca

ll Priority—shows number of calls by different call priority

Note: Any

change of Workgroup priority will not affect the Call Priority

Reports. Call priority is assigned by MAXCS at the call entry

point.

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