Altigen MAXCS 7.0 SuperQ Manual de usuario descargar pdf (Pagina 42)

38 SuperQ Manual

• Server—name of server, and server IP address

• Caller Name—name of caller

• Caller ID—ID of caller

• Queue Entry Time—the time that the call entered SuperQ

• Queue Duration—length of time call in SuperQ

• Destination—shows the workgroup where the queued call went; if the

call did not go to a workgroup, the field will either show “App Ext nnn

Call Handling” or “Dropped by User.”

— App Ext nnn Call Handling — the call follows the MAXCS

application extension’s Application Failover Plan setting when all

agents are logged out from all workgroups or all workgroups are out

of business hours.

— Dropped by User — call abandoned from SuperQ.

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Altigen MAXCS 7.0 SuperQ Manual de usuario Pagina 42