Altigen MaxReports Manual de usuario descargar pdf (Pagina 39)

Reports

AltiReport Manual 35

1206 - Agent Direct Calls Summary Report

The Agent Direct Calls Summary Report displays an agent’s direct inbound

and outbound call.

Table

All data from Table AGENTSUMMARY1, AGENTSUMMARY2.

Columns

a. AGENTSUMMARY1.StartTime

b. AGENTSUMMARY1.AgentNum

c. AGENTSUMMARY2.NumInDirAnswered

d. AGENTSUMMARY2.DurInDirTalk

e. D / C

f. AGENTSUMMARY2.NumInDirHold

g. AGENTSUMMARY2.DurInDirHold

h. G / F

i. AGENTSUMMARY2.NumInDirVM

j. AGENTSUMMARY2.DurInDirVM

k. J / I

l. AGENTSUMMARY2.NumOutDirConnected

m. AGENTSUMMARY2.DurOutDirTalk

n. M / L

o. AGENTSUMMARY2.NumOutDirHold

p. AGENTSUMMARY2.DurOutDirHold

q. P / O

1 2 ... 34 35 36 37 38 39 40 41 42 43 44 ... 65 66

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Altigen MaxReports Manual de usuario Pagina 39