Altigen MultiSite Configurator Manual de instalación descargar pdf (Pagina 239)

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Setting up Station Speed Dialing

210 AltiWare OE System Installation & Administration Manual

To set the extension Inter Call Delay time:

1. Check the Inter Call Delay box.

2. Using the drop-down lists, select the seconds for the delay. The default

is 15 seconds.

Setting an Outgoing Workgroup

In the Extension view, you can assign an agent to an outgoing workgroup,

which is useful for call detail reporting and workgroup statistics. All calls

made by the agent while they are logged in to the workgroup will be tracked

as calls from the workgroup. The agent’s outgoing workgroup can be

assigned to any workgroup to which he is a member of.

To set an agent’s outgoing workgroup:

Choose a workgroup from among the workgroups the agent belongs to. If

the “Allow agent to change” checkbox is checked, the agent can change

their outgoing workgroup from their phone set or from AltiAgent.

When a user is first assigned to a workgroup, it is set as their default

outgoing workgroup and remains so no matter how many workgroups they

are subsequently assigned to. If an agent is unassigned from their outgoing

workgroup, their outgoing workgroup is automatically set to N/A.

Setting up Station Speed Dialing

For each physical extension, but not for workgroups or virtual extensions,

you can set up to 20 station speed dial numbers. The numbers available are

from 00–19, used following the extension speed dial access code, #77.

1 2 ... 234 235 236 237 238 239 240 241 242 243 244 ... 454 455

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Altigen MultiSite Configurator Manual de instalación Pagina 239

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