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Configuringing Auto Attendants

MAXCS ACM 6.5 Administration Manual 97

To use the Collect Digits action:

1. Select the Adv. - Collect Digits action, then set the following additional

parameters:

Figure 3. Collect digits

• Text Tag—a tag name, which is critical for the following operations:

• For CDR logging, the IVRData field will log the collected digits as "Tag=xxxxx".

For example, if tag is configured as "Account" and collected digits is "67663",

the CDR database will log "Account=67663" in the IVRData field.

• For MaxAgent client display, the above example is displayed as

"Account=67663" on the View > IVRData section.

• For CDR Search, the above example is displayed as "Account=67663" on the

IVRData column.

• To display collected digits on the IP phone, you need to set the tag as "DISP"

(stands for "Display" and is case-sensitive. The Phone Display/Name Line of

the extension configuration needs to be configured as IVR Data (Display).

This feature supports inbound trunk calls only.

• Min. Length—the minimum length of digits to be collected.

• Max. Length—the maximum length of digits to be collected.

• PSTN Call Inter-Digit Timeout—the length of time the system will wait

between collecting of digits before timing out.

• Inter-Digit Timeout after Max Length—the length of time the system will wait

after the maximum length of digits is collected.

• Web Call Response Timeout—the length of time the system will wait for digits

after responding to a Web call before timeout.

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