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xii MAXCS ACM 6.5 Administration Manual
APPENDIX E
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Troubleshooting VoIP: Common Symptoms and Solutions . . . . . . . . . . . . . 479
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481
- MAX Communication Server 1
- Administration 1
- Contents 3
- CHAPTER 4 4
- CHAPTER 5 4
- CHAPTER 6 5
- CHAPTER 7 5
- CHAPTER 8 5
- CHAPTER 9 5
- CHAPTER 10 5
- CHAPTER 11 6
- CHAPTER 12 6
- CHAPTER 13 6
- CHAPTER 14 7
- CHAPTER 15 7
- CHAPTER 16 8
- CHAPTER 17 8
- CHAPTER 18 8
- CHAPTER 19 8
- CHAPTER 20 9
- CHAPTER 21 9
- CHAPTER 22 9
- CHAPTER 23 10
- CHAPTER 24 10
- CHAPTER 25 11
- CHAPTER 26 11
- CHAPTER 27 12
- CHAPTER 28 12
- CHAPTER 29 12
- CHAPTER 30 12
- APPENDIX A 13
- APPENDIX B 13
- APPENDIX C 13
- APPENDIX D 13
- APPENDIX E 14
- About This Manual 15
- PBX Enhancements 18
- New in Release 6.5 Update1 19
- License changes 21
- System Features 22
- Auto Attendant (AA) Features 28
- Voice Mail Features 28
- Internet Integration Features 30
- Voice over IP Features 31
- Optional Add-On Software 33
- Capacities 35
- Minimum System Requirements 37
- MAXCS Licenses 39
- Preparation for Installation 41
- Redundant System Installation 43
- Uninstalling MAXCS 44
- Error Message Solution 45
- Logging In and Out 47
- Changing the Password 47
- The Main Menu 48
- Quick Access Toolbar 49
- The View Windows 50
- Extension View Window 51
- Trunk View Window 52
- Call Log View Window 53
- Workgroup View Window 53
- Setting the Refresh Interval 55
- System Configuration 59
- Setting General Parameters 60
- Setting a System Number Plan 62
- Number Plan tab 63
- Routing Calls on Holidays 69
- To create a Holiday Profile 70
- To set call routing 71
- Adding Speed Dial Entries 72
- Editing Speed Dial Entries 73
- Locking Attacked Extensions 75
- Blocking All Outgoing Calls 75
- Creating Account Codes 76
- Setting up Call Reports 76
- Country-Relevant Settings 79
- Setting Emergency Numbers 80
- • Overhead paging 81
- Activity 83
- Feature Profiles 85
- To add a Feature Profile 86
- Limitation 87
- Media Server and Gateway 89
- Management 89
- Managing Gateways 90
- Setting Parameters 91
- Gateway Configuration Tool 95
- Voice Mail Configuration 97
- Creating Distribution Lists 102
- Defining a Distribution List 103
- Auto Attendant Configuration 105
- Adding Auto Attendants 106
- Copies an AA to a 107
- Figure 1. AA Select window 107
- Configuring Menu Items 108
- Collecting Digits 110
- Figure 3. Collect digits 111
- Phrase Management 112
- To record a custom phrase: 113
- Multilingual Configuration 115
- To add a language: 117
- Configuring the Extension 119
- To enable feature code #12: 120
- Which Language Will Be Used? 122
- Call Recording Configuration 123
- Configuring Call Recording 124
- Figure 2. Map Network Drive 125
- Figure 8. Confirmation screen 128
- Application Extension Setup 131
- Application Failover Plan 132
- Application Information 133
- Readying the Application 133
- Trunk Configuration 135
- Figure 2. Trunk View window 136
- H323 Tie Trunk Properties 142
- SIP Tie Trunk Properties 142
- SIP Trunk Properties 143
- Creating a SIP Trunk Profile 145
- Triton T1/E1 Trunk Properties 147
- The Match Result Button 154
- Incoming Call Routing 159
- Outgoing Call Blocking 160
- Board Configuration 161
- This option is in the 164
- Overview 165
- Configuration 165
- Configuring the Board 166
- T1 and E1 Configuration 167
- Reading the Status Messages 168
- Reading the Statistics 169
- T1/E1 Clocking 171
- Selecting Span Types 172
- Figure 13. T1 PRI Switch Mode 174
- Setting the NSF 177
- Setting a TEI 177
- Setting PRI Calling Numbers 178
- Configuring the SIPSP Board 180
- Configuring the H323SP Board 181
- • G.711 VPR — 1,000 183
- • G.711/G.723/G.729 VPR — 200 183
- -T1 is added to the end 188
- In Call Routing Configuration 191
- Caller ID Routing 192
- DNIS Routing 193
- Defining DNIS Routing 194
- Configuring Out Call Routing 198
- Parameter Description 199
- Setting Default Routes 200
- Working on Dialing Patterns 201
- To create a dialing pattern 202
- To delete a dialing pattern 202
- Countries 206
- • prefix = 0, length = 11 207
- • prefix = 00, length = 14 207
- Extension Configuration 209
- Setting up Extensions 210
- Setting Personal Information 211
- Account Code 213
- Call Recording Options 214
- Physical Location and Type 215
- Setting the Line Properties 216
- IP Extension Configuration 218
- Phone Display Options 218
- Setting Wrap-up Time 220
- Setting Inter Call Delay 220
- Setting the Mailbox Options 222
- Disabling a Mailbox 223
- SMTP/POP3 Setting 224
- Mail Forwarding Options 224
- Press Zero Option 224
- Setting Mailbox Capacities 225
- Emergency Notification 226
- Setting Notification Timing 228
- Enabling Message Notification 229
- Setting Answering Options 231
- Forwarding All Calls 232
- Do Not Disturb 233
- Handling Busy Calls 233
- Setting Call Waiting Options 234
- Handling Unanswered Calls 234
- Configuring One Number Access 235
- One Number Access Options 236
- Call Screening 236
- Setting Up Monitor Lists 237
- To add members to the list 238
- To remove members 238
- Setting Up IP Extensions 239
- Setting an IP Extension 243
- • 10.0.0.0 ~ 10.255.255.255 245
- • 172.16.0.0 ~ 172.31.255.255 245
- For local IP phone deployment 245
- —Indicates how often a SIP 251
- Program 254
- Setting Up DHCP Option 120 255
- On the AltiGen IP Phone 258
- Possible scenarios 258
- Disabling Auto-Discovery 259
- MobileExtSP Board Overview 262
- Mobile Extension Limitations 269
- Hunt Group Configuration 271
- Apply to Button 272
- Setting Up Huntgroups 273
- Setting Call Restrictions 274
- Setting E-mail Options 276
- • Urgent Voice Messages Only 278
- • All Voice Messages 278
- Setting Call Handling Options 280
- Paging Group Configuration 285
- To set up a Paging Group: 286
- Important: 287
- Line Park Configuration 289
- To set up a Line Park Group: 290
- To delete a Line Park Group: 292
- Workgroup Configuration 293
- Workgroup Functionalities 294
- Setting Up Workgroups 297
- Service Level Threshold 299
- Workgroup Recording Options 300
- Setting Business Hours 303
- Examples 308
- Voice Mail Access Option 312
- Announce Agent Info 318
- Queue Management - Basic 319
- Setting Queue Phrase Options 320
- Queue Announcement 320
- Expected Wait Time Sampling 321
- Queue Overflow Forwarding 321
- Quit Queue Option 322
- Priority Promotion 322
- Supervisor Queue Control 322
- Queue Management - Advanced 323
- Menu Selection 324
- Queue Overflow 325
- Agent Logout Reason Codes 326
- MaxCall Configuration 327
- To add a Transmitted CID 328
- To edit a Transmitted CID 329
- To delete a Transmitted CID 329
- Managing and Using MeetMe 331
- Conference 331
- MeetMe Conference Window 332
- Creating a Meeting 334
- One Time Only Meeting 335
- Weekly Meeting 336
- Monthly Meeting 336
- Modifying the E-mail Template 338
- Joining a Meeting 339
- Virtual LANs 341
- Ethernet II Framing Header 342
- To specify the priority value 343
- WAN Bandwidth 344
- WAN Router Configuration 345
- Firewall Configuration 345
- Network Using NAT 345
- For the Corporate LAN 347
- • Router 1 347
- • IP Phone 3 347
- • Router 2 348
- For the Branch office LAN: 349
- Router 2's Setting 350
- Opening Enterprise Manager 353
- Setting VoIP Codec Profiles 356
- G.729 RTP Packet 359
- Length (ms) 359
- Defining IP Networks 362
- Defining Your Network 363
- To define an address range 364
- Configuring MAXCS Behind NAT 365
- Defining the IP Dialing Table 366
- allows the terminal to omit 368
- The Multi-site VoIP Domain 369
- Changing the Server ID Length 373
- Configuration) 374
- When Will Switchover Happen? 376
- Managing Domain Users 377
- 100 Global Remote Remote 381
- Relocating a Global Extension 382
- Redundancy Configuration 391
- Cases When Switchover Occurs 392
- Initial Device Setup 394
- Configuration Procedures 395
- Checking the Status 396
- Configuring the NICs 397
- VM Server 401
- Enterprise Server 402
- Manually Switching Over 403
- Things to Check 403
- Maintenance 404
- Limitations 405
- System Report Management 407
- Using SNMP 409
- List of Traps Sent 411
- Requirements 413
- When You Install MAXCS 414
- “altigen” 415
- Native VM Integration 420
- 4. Click OK 421
- Policy” 424
- Configuring in MaxAdmin 429
- Testing for Synchronization 432
- To gather trace files 433
- TAPI Integration 435
- Setting Up the Client 436
- Set Up Phone Dialer 438
- Tools and Applications 443
- CT-Bus Test Tool 444
- Backup and Restore Utility 444
- Backing Up Files 445
- Scheduling Backups 445
- Restoring Backed up Files 446
- Checking Extension Security 447
- Trace Collector 449
- Voice File Converter 453
- Read Config 454
- Work/Hunt Group Converter 455
- Editing a .csv File 459
- AltiGen Custom Phrase Manager 460
- Creating a New Phrase 461
- Playing a Phrase 462
- To Delete a Phrase 463
- To Re-record a Phrase 463
- E1 R2 CAS Installation 465
- Figure 1. Physical Layer 466
- Figure 2. Data Link Layer 466
- Figure 3. Signaling Layer 467
- Country Signaling Values 468
- E1 ISDN PRI Installation 477
- Figure 4. Physical Layer 478
- Figure 5. Data Link layer 479
- Country Protocol Supported 480
- B Channel Maintenance 480
- Message Setting 480
- Required Service Parameters 481
- Service Order Code 482
- T1 Channel Assignment 482
- CSU/DSU Requirements 482
- Equipment Information 483
- PRI Channel Assignment 483
- E1 Channel Assignment 484
- Network Ports 485
- Remote IP Phones Behind NAT 487
- Services 489
- Product Repair 490
- Troubleshooting 493
- Numerics 495
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