Altigen AltiContact Manager Especificaciones

AltiContact Manager™Version 5.0A System Installation andAdministration ManualRevised 11/2006 Version #5 4413-0001-5.0A

viii AltiContact Manager Administration ManualHandling Busy Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-34Setting Call Waiting

To Begin New Installation3-12 AltiContact Manager Administration Manual3. Log in to Windows 2000 as a domain or local user account that has local admi

Software InstallationAltiContact Manager Administration Manual 3-133. Software Installation8. Setup will ask for customer information. Enter a User N

To Begin New Installation3-14 AltiContact Manager Administration Manual10. Setup will install AltiWare OE into a destination folder. Click Next to ins

Software InstallationAltiContact Manager Administration Manual 3-153. Software Installation12. Setup is ready to install the program. Click Install t

To Begin New Installation3-16 AltiContact Manager Administration Manual14. Setup is complete. Reboot the system to finish the installation process15.

Software InstallationAltiContact Manager Administration Manual 3-173. Software InstallationUpgrading AltiWare ACMNote: Triton T1 Rev A1/A2 or VoIP Re

Before Upgrade3-18 AltiContact Manager Administration Manual• AltiGen Switching Service COM Server• AltiGen Messaging Service COM Server• AltiGen SMTP

Software InstallationAltiContact Manager Administration Manual 3-193. Software InstallationTo Begin UpgradeTo complete the upgrade:1. Make sure you h

To Begin Upgrade3-20 AltiContact Manager Administration Manual8. At the Welcome page window, exit all Windows programs before continuing with the setu

Software InstallationAltiContact Manager Administration Manual 3-213. Software Installation10. Setup will require CDR/RTM database upgrade. Click OK.

AltiContact Manager Administration Manual ixSetting Queue Management Options . . . . . . . . . . . . . . . . . 15-23 Chapter 16Workgroup Configurati

To Begin Upgrade3-22 AltiContact Manager Administration Manual13. A warning window will pop to confirm the database upgrade. Leave the Backup Before U

Software InstallationAltiContact Manager Administration Manual 3-233. Software Installationwish to change this, you may enter a password (no longer t

To Begin Upgrade3-24 AltiContact Manager Administration Manual16. Setup is ready to install the program. Click Install to begin installation. 17. (Thi

Software InstallationAltiContact Manager Administration Manual 3-253. Software Installation19. Setup is complete. Reboot the system to finish the ins

To Begin Upgrade3-26 AltiContact Manager Administration ManualLicense Activation and Registration ProcessIn AltiContact Manager, a software license al

Software InstallationAltiContact Manager Administration Manual 3-273. Software Installation1. From the About AltiContact Manager window in ACM Admin,

To Begin Upgrade3-28 AltiContact Manager Administration Manual3. <Optional - you may add licenses here OR during online registration. Skip to Step

Software InstallationAltiContact Manager Administration Manual 3-293. Software Installation6. Click the Proceed to Online Registration button.7. The

To Begin Upgrade3-30 AltiContact Manager Administration ManualFor the Customer Information and Installer Information sections, fill in all fields (req

Software InstallationAltiContact Manager Administration Manual 3-313. Software InstallationClick Add More Keys to add more licenses, or click Next to

x AltiContact Manager Administration ManualChapter 17Setting Up IP Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1System Requirem

To Begin Upgrade3-32 AltiContact Manager Administration Manual• Approved licenses are indicated by a green check mark and will display a description n

Software InstallationAltiContact Manager Administration Manual 3-333. Software Installation12. The next web page continues the registration by initia

To Begin Upgrade3-34 AltiContact Manager Administration ManualSetup will create or update an “exctl” file in \altiserv\db\. 13. The final web page dis

Software InstallationAltiContact Manager Administration Manual 3-353. Software Installation15. Close the License Info window to finish the license re

To Begin Upgrade3-36 AltiContact Manager Administration Manual3. <Optional - you may add licenses here OR during online registration. Skip to Step

Software InstallationAltiContact Manager Administration Manual 3-373. Software Installation7. On the AltiGen Software License Registration web page,

To Begin Upgrade3-38 AltiContact Manager Administration Manualobtained by contacting either your local authorized AltiGen Dealer or AltiGen Technical

Software InstallationAltiContact Manager Administration Manual 3-393. Software InstallationFor the Customer Information and Installer Information sec

To Begin Upgrade3-40 AltiContact Manager Administration ManualClick Add More Keys to add more licenses, or click Next to register these licenses.12. T

Software InstallationAltiContact Manager Administration Manual 3-413. Software Installation• Approved licenses are indicated by a green check mark an

AltiContact Manager Administration Manual xiBootup/Shut Down Procedures . . . . . . . . . . . . . . . . . . . . . 23-6Board/Hardware Level Configur

To Begin Upgrade3-42 AltiContact Manager Administration Manual14. The next web page continues the registration by initiating a product registry progra

Software InstallationAltiContact Manager Administration Manual 3-433. Software Installation17. Click Refresh to update the License Information window

Running ACM Administrator3-44 AltiContact Manager Administration ManualTo install ACM Administrator on a non-AltiServ PC for the first time:1. Insert

Software InstallationAltiContact Manager Administration Manual 3-453. Software Installation1. Using the ACM Administrator application System Data Man

AltiContact Manager Uninstall3-46 AltiContact Manager Administration Manual8. Install the AltiContact Manager software as described, beginning with “P

Software InstallationAltiContact Manager Administration Manual 3-473. Software InstallationSoftware Installation TroubleshootingUse this table for tr

Software Installation Troubleshooting3-48 AltiContact Manager Administration ManualUnable to add AltiContact Manager path to the system.Manually appen

AltiContact Manager Administration Manual 4-14. Getting Around ACM AdminCHAPTER 4Getting Around ACM AdministratorAltiContact Manager AdministratorThi

AltiContact Manager Administrator4-2 AltiContact Manager Administration ManualThe AltiContact Manager Main WindowOnce you run the Administrator, the f

Getting Around ACM AdministratorAltiContact Manager Administration Manual 4-34. Getting Around ACM AdminThe Main Menu The Main Menu functions are as

xii AltiContact Manager Administration ManualTAPI Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-1Installing the TAP

AltiContact Manager Administrator4-4 AltiContact Manager Administration ManualLogout and login. Click the Login button to log in. When you do, the but

Getting Around ACM AdministratorAltiContact Manager Administration Manual 4-54. Getting Around ACM AdminThe View WindowsThe AltiContact Manager main

The View Windows4-6 AltiContact Manager Administration ManualExtension View WindowThe Extension View window, which displays the status of all assigned

Getting Around ACM AdministratorAltiContact Manager Administration Manual 4-74. Getting Around ACM AdminYou can click the Reset button without select

The View Windows4-8 AltiContact Manager Administration ManualWorkgroup View WindowThe Workgroup View window displays data and statistics for workgroup

Getting Around ACM AdministratorAltiContact Manager Administration Manual 4-94. Getting Around ACM AdminCall Log View WindowThe Call Log View window

Logging In4-10 AltiContact Manager Administration Manual• Packets Sent—the number of voice packets sent• Packets Received—the number of voice packets

Getting Around ACM AdministratorAltiContact Manager Administration Manual 4-114. Getting Around ACM AdminThe logout option in the Services menu allow

Stopping the AltiGen Switching Service4-12 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 5-15. System Configuration CHAPTER 5System ConfigurationThe System Configuration functions provide for conf

AltiContact Manager Administration Manual xiiiLiability & WarrantyLimitation of LiabilityExcept for personal injury, direct damages to tangible p

Setting General Parameters5-2 AltiContact Manager Administration ManualSetting General ParametersThe General tab is the default tab you see when you o

System ConfigurationAltiContact Manager Administration Manual 5-35. System Configuration Country Select a location for the system.Note: When selecting

Setting a System Number Plan5-4 AltiContact Manager Administration ManualSetting a System Number PlanThe System Number Plan defines the extension digi

System ConfigurationAltiContact Manager Administration Manual 5-55. System Configuration Accessing the Number PlanTo access the Numbering plan setting

Setting a System Number Plan5-6 AltiContact Manager Administration ManualDefault PasswordThe default password for newly created extensions will be ran

System ConfigurationAltiContact Manager Administration Manual 5-75. System Configuration First Digit Translator Configuration.Figure 3. Single Digit R

Setting a System Number Plan5-8 AltiContact Manager Administration ManualExtension Dialed Digit TranslatorNote: This primary use of this feature is in

System ConfigurationAltiContact Manager Administration Manual 5-95. System Configuration Assigning Trunk, Feature, IP Trunk, & Route AccessYou can

Setting Business Hours5-10 AltiContact Manager Administration ManualNote: After setting the IP Trunk Access code here, you should set the Trunk Access

System ConfigurationAltiContact Manager Administration Manual 5-115. System Configuration To access the Business Hour settings, select System Configur

xiv AltiContact Manager Administration Manuala. The telephone number to which this unit is connected.b. The ringer equivalence number. [0.0B] c. The U

Routing Calls on Holidays5-12 AltiContact Manager Administration ManualFor each Business Hour profile, set the business schedule parameters as follows

System ConfigurationAltiContact Manager Administration Manual 5-135. System Configuration To add a Holiday profile, click the Add button to open the A

Configuring System Speed Dialing5-14 AltiContact Manager Administration Manual3. Optionally, select Special hours and set call routing for special hou

System ConfigurationAltiContact Manager Administration Manual 5-155. System Configuration Editing Speed Dial EntriesTo add or edit an entry, double-cl

Defining System Call Restrictions5-16 AltiContact Manager Administration ManualFigure 9. Call Restriction tab, System ConfigurationBlocking Calls to A

System ConfigurationAltiContact Manager Administration Manual 5-175. System Configuration Locking Attacked ExtensionsIf a user enters eight consecutiv

Creating Account Codes5-18 AltiContact Manager Administration ManualRestricting Tie Trunk Calls You can set call restrictions on tie trunk calls by te

System ConfigurationAltiContact Manager Administration Manual 5-195. System Configuration To access the Account Code tab, select System Management...

Setting up Call Reports5-20 AltiContact Manager Administration ManualSetting up Call ReportsYou can set up call reporting if AltiContact Manager and A

System ConfigurationAltiContact Manager Administration Manual 5-215. System Configuration Figure 12. Call Reports tab, System ConfigurationInternal Da

AltiContact Manager Administration Manual xvPort Identification, Facility Interface, and Service Order CodesThe following tables list the manufacture

Setting up Call Reports5-22 AltiContact Manager Administration ManualExternal (Remote) Logging of Call DataAltiContact Manager allows you to output ca

System ConfigurationAltiContact Manager Administration Manual 5-235. System Configuration To do this, select the Enable Data Output box in the Account

Country Relevant5-24 AltiContact Manager Administration ManualSetting Toll Call PrefixesAltiContact Manager uses the Toll Call Prefixes to determine t

System ConfigurationAltiContact Manager Administration Manual 5-255. System Configuration CT-Bus Clock ConfigurationThe CT bus is a bit-serial, byte-o

Audio Peripheral Configuration5-26 AltiContact Manager Administration Manual• Overhead PagingTo access Audio Peripheral configuration, select System C

System ConfigurationAltiContact Manager Administration Manual 5-275. System Configuration 3. Select the Quantum, Triton Analog Station, or IP board nu

Activity5-28 AltiContact Manager Administration ManualSetting Greeting and Update PromptsTo play a prompt before placing the caller into a hold queue:

System ConfigurationAltiContact Manager Administration Manual 5-295. System Configuration There are a total of nine activity codes; the first six are

Activity5-30 AltiContact Manager Administration ManualFigure 17. Activity Selection List, Call Handling tab of AltiView configurationIn AltiConsole, t

System ConfigurationAltiContact Manager Administration Manual 5-315. System Configuration Feature ProfilesFigure 19. System Feature Profile tab - Syst

xvi AltiContact Manager Administration ManualDirect Inward Dialing (DID) Answering SupervisionCustomers allowing Triton T1/PRI, Quantum, or Triton Ana

Feature Profiles5-32 AltiContact Manager Administration ManualCall Management:#26 – Station Logout#27 – Station Login#32 – Enter Account Code#33 – Do

System ConfigurationAltiContact Manager Administration Manual 5-335. System Configuration Note: When adding a feature profile, the system will automat

Feature Profiles5-34 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 6-16. Board ConfigurationCHAPTER 6Board ConfigurationBoard attributes and functions are accessible in the B

Using the Triton Resource Board6-2 AltiContact Manager Administration ManualUsing the Triton Resource BoardThe Triton Resource Board is a PCI bus tele

Board ConfigurationAltiContact Manager Administration Manual 6-36. Board ConfigurationUse the Board Configuration window for the Quantum board to vie

Configuring the Triton Analog Station Board6-4 AltiContact Manager Administration ManualConfiguring the Triton Analog Station BoardDouble click the bo

Board ConfigurationAltiContact Manager Administration Manual 6-56. Board ConfigurationFigure 4. Board Configuration window (Triton Analog)Use the Boa

Configuring the Triton Analog Trunk LS/GS and LS Boards6-6 AltiContact Manager Administration ManualConfiguring the Triton Analog Trunk LS/GS and LS B

Board ConfigurationAltiContact Manager Administration Manual 6-76. Board ConfigurationThe Board Configuration window contains the following attribute

AltiContact Manager Administration Manual xviiInformación de Seguridad de Importancia• Lea todas las instrucciones antes de que intente operar el equ

Configuring the Triton VoIP Board6-8 AltiContact Manager Administration ManualVoice over IPVoIP for AltiContact Manager runs on an H.323 protocol that

Board ConfigurationAltiContact Manager Administration Manual 6-96. Board ConfigurationDevice DriverA kernel mode device driver is implemented for the

Configuring the Triton VoIP Board6-10 AltiContact Manager Administration ManualTroubleshooting—Common Symptoms and SolutionsThe following are some of

Board ConfigurationAltiContact Manager Administration Manual 6-116. Board Configuration6. Check if Called Extension is a Workgroup or has Multiple Ca

Configuring the Triton T1/E1/PRI Board6-12 AltiContact Manager Administration ManualService Parameters for T1To subscribe to T1 service, certain param

Board ConfigurationAltiContact Manager Administration Manual 6-136. Board ConfigurationWire: 4 wires800 Service: you decideTermination Impedance - 10

Configuring the Triton T1/E1/PRI Board6-14 AltiContact Manager Administration ManualPRI Service Request InformationWhen ordering PRI service, provide

Board ConfigurationAltiContact Manager Administration Manual 6-156. Board ConfigurationCSU/DSU RequirementsThe CSU (channel service unit) is a device

Configuring the Triton T1/E1/PRI Board6-16 AltiContact Manager Administration ManualE1 Channel AssignmentData Channels Assignment: 1st channel (channe

Board ConfigurationAltiContact Manager Administration Manual 6-176. Board Configuration• Clicking on a trunk in the Channel Mapping List invokes the

WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently

xviii AltiContact Manager Administration Manual• Zur Verhütung der Überhitzung des Gerätes ist die Verschließung von Ventilationsschlitzen und -öffnun

Configuring the Triton T1/E1/PRI Board6-18 AltiContact Manager Administration ManualFile Name. The Operating mode is automatically displayed as T1/PRI

Board ConfigurationAltiContact Manager Administration Manual 6-196. Board ConfigurationFigure 11. Triton E1/PRI Configuration dialog box

Configuring the Triton T1/E1/PRI Board6-20 AltiContact Manager Administration ManualFigure 12. Triton E1/PRI Configuration Dialog BoxReading the Statu

Board ConfigurationAltiContact Manager Administration Manual 6-216. Board ConfigurationL1 failure: <No Signal (LOS)>Layer 1 failure, physi-cal

Configuring the Triton T1/E1/PRI Board6-22 AltiContact Manager Administration ManualReading the StatisticsThe Statistics is an informational display o

Board ConfigurationAltiContact Manager Administration Manual 6-236. Board ConfigurationSetting the Configurable Options• For T1, you can set the Fram

Configuring the Triton T1/E1/PRI Board6-24 AltiContact Manager Administration ManualT1 ClockingDepending on the configuration of the T1 boards and spa

Board ConfigurationAltiContact Manager Administration Manual 6-256. Board Configuration• If two AltiServ systems are connected back-to-back with a E1

Configuring the Triton T1/E1/PRI Board6-26 AltiContact Manager Administration ManualFigure 13. T1/PRI Protocol Configuration windowFigure 14. PRI Prot

Board ConfigurationAltiContact Manager Administration Manual 6-276. Board ConfigurationFigure 15. E1 Protocol Configuration windowThe CH -> Type l

AltiContact Manager Administration Manual xixSeguridad en El Manejo de La ElectricidadAlto Voltaje • Observe todas las normas de seguridad y lea las

Configuring the Triton T1/E1/PRI Board6-28 AltiContact Manager Administration ManualThe top four settings are used for a connection to a CO switch:• A

Board ConfigurationAltiContact Manager Administration Manual 6-296. Board Configuration• Regular ISDN PRI - select this option to indicate 23B+D ISDN

Configuring the Triton T1/E1/PRI Board6-30 AltiContact Manager Administration Manual• 1+10-digit Numbers - for local and long distance calls that requ

Board ConfigurationAltiContact Manager Administration Manual 6-316. Board Configuration— Service - only sends SERVICE message; puts channel in ready

Configuring the Triton T1/E1/PRI Board6-32 AltiContact Manager Administration ManualInstalling a Channel Service Unit (CSU) to the Triton T1 or T1/E1/

Board ConfigurationAltiContact Manager Administration Manual 6-336. Board ConfigurationAltiContact Manager provides basic troubleshooting information

Configuring the Triton T1/E1/PRI Board6-34 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 7-17. Trunk ConfigurationCHAPTER 7Trunk ConfigurationTrunk attributes and parameters are set using the Trun

7-2 AltiContact Manager Administration ManualFigure 1. Trunk View windowHowever you open the Trunk Configuration window, the General tab appears.Figur

Trunk ConfigurationAltiContact Manager Administration Manual 7-37. Trunk ConfigurationSelecting Trunks to Set AttributesThe title bar of the Trunk Co

xx AltiContact Manager Administration Manual• Jamás toque cables o terminales telefónicas que no tengan aislante, a menos que haya desconectado la lín

Setting General Trunk Attributes7-4 AltiContact Manager Administration Manual• Area Code - The local area code for each trunk. Enter a three-digit are

Trunk ConfigurationAltiContact Manager Administration Manual 7-57. Trunk ConfigurationImportant: When accessing an outside number from voice mail, di

Quantum Trunk Properties7-6 AltiContact Manager Administration Manual• Holiday Profile - A holiday profile can be assigned to a trunk. The drop- down

Trunk ConfigurationAltiContact Manager Administration Manual 7-77. Trunk ConfigurationNote that you can use Apply to... on this dialog box to apply c

Quantum Trunk Properties7-8 AltiContact Manager Administration ManualQuantum Trunk General ConfigurationParameter DescriptionInterface Type Select fro

Trunk ConfigurationAltiContact Manager Administration Manual 7-97. Trunk ConfigurationTriton Analog Trunk GS/LS PropertiesTo configure a Triton Analo

Triton Analog Trunk GS/LS Properties7-10 AltiContact Manager Administration ManualFigure 4. Triton Analog Trunk GS/LS Properties windowNote that you c

Trunk ConfigurationAltiContact Manager Administration Manual 7-117. Trunk ConfigurationImpedance The resistance of electrical current to alternating

Triton Analog Trunk GS/LS Properties7-12 AltiContact Manager Administration ManualEnable Answer Debounce (Incoming)Enables a timeout period of 2 secon

Trunk ConfigurationAltiContact Manager Administration Manual 7-137. Trunk ConfigurationPerforming Impedance Match on Your OwnFor each individual anal

AltiContact Manager Administration Manual xxiUL Regulatory Safety Requirements(Requisitos Reglamentarios de Seguridad de La Asociación de Aseguradore

Triton Analog Trunk GS/LS Properties7-14 AltiContact Manager Administration Manualdisplayed, with information relevant to this trunk:Figure 5. Match I

Trunk ConfigurationAltiContact Manager Administration Manual 7-157. Trunk ConfigurationThe Match Result ButtonClicking the Match Result button shows

Triton Analog Trunk GS/LS Properties7-16 AltiContact Manager Administration Manual4. Click the Test Rx Level button. When the test is complete, the Te

Trunk ConfigurationAltiContact Manager Administration Manual 7-177. Trunk ConfigurationIf You Don’t Have the Milli-Watt Test NumberIf you don’t have

Triton Analog Trunk GS/LS Properties7-18 AltiContact Manager Administration Manual3. Set the Timeout to Repeat Current Level.Figure 8. Setting Timeout

Trunk ConfigurationAltiContact Manager Administration Manual 7-197. Trunk Configurationa) Go to VoIP Board configuration and click the Advance button

Triton VoIP Trunk Configuration7-20 AltiContact Manager Administration ManualTriton VoIP Trunk ConfigurationTo configure a Triton VoIP channel, select

Trunk ConfigurationAltiContact Manager Administration Manual 7-217. Trunk ConfigurationEnable AltiServ NAT Support for H.323In the case where ACM is

Triton VoIP Trunk Configuration7-22 AltiContact Manager Administration ManualRTP ConfigurationThe second configuration section for Triton VoIP is RTP

Trunk ConfigurationAltiContact Manager Administration Manual 7-237. Trunk ConfigurationBoard TypeThe drop-down list in the Board Type field lets you

xxii AltiContact Manager Administration ManualFor a host or other expansion card fitted in the host, using or generating voltages greater than 300V (r

Triton T1/PRI Trunk Properties7-24 AltiContact Manager Administration ManualTriton T1/PRI Trunk PropertiesTo configure a Triton T1/PRI channel, select

Trunk ConfigurationAltiContact Manager Administration Manual 7-257. Trunk ConfigurationProtocol You can set Protocol to one of the following: • E&

Triton T1/PRI Trunk Properties7-26 AltiContact Manager Administration ManualNote: In order for back-to-back T1/E1 and tie trunk T1/E1 configurations t

Trunk ConfigurationAltiContact Manager Administration Manual 7-277. Trunk ConfigurationCaller ID and DID Incoming Sequence ExampleThe following is an

Incoming Call Routing7-28 AltiContact Manager Administration ManualIncoming Call RoutingTo set incoming call routing for a trunk, select the trunk on

Trunk ConfigurationAltiContact Manager Administration Manual 7-297. Trunk ConfigurationWeb IP CallsFor web IP calls, you can set routing for the thre

Outgoing Call Blocking7-30 AltiContact Manager Administration ManualIf you select Outside Calls Allowed According to The Following Schedules, you can

AltiContact Manager Administration Manual 8-1 8. Voice Mail ConfigurationCHAPTER 8Voice Mail ConfigurationVoice mail messaging attributes and voice

Managing Messages8-2 AltiContact Manager Administration Manual:Figure 1. Messaging tab, Voice Mail ConfigurationSetting Message Notification RetriesWh

Voice Mail ConfigurationAltiContact Manager Administration Manual 8-38. Voice Mail ConfigurationSetting Message Management OptionsSet message confirm

AltiContact Manager Administration Manual xxiiipeligroso es aquel que excede de 42.4 voltios, en su valor máximo de cresta en la corriente alterna o

Managing Messages8-4 AltiContact Manager Administration ManualSetting E-mail Messaging Options To use the AltiContact Manager email services, configur

Voice Mail ConfigurationAltiContact Manager Administration Manual 8-58. Voice Mail ConfigurationSynchronizing E-mail with ExchangeCreating Distributi

Creating Distribution Lists8-6 AltiContact Manager Administration ManualFigure 2. Voice Mail Distribution List tab, Voice Mail Configuration Defining

AltiContact Manager Administration Manual 9-19. VoIP ConfigurationCHAPTER 9VoIP ConfigurationAn IP Dialing table and VoIP Codec attributes are set us

Defining an IP Dialing Table9-2 AltiContact Manager Administration ManualThe Location ID Digit Length can be set to None, 1, 2, or 3—a seemingly simpl

VoIP ConfigurationAltiContact Manager Administration Manual 9-39. VoIP ConfigurationFigure 1. IP Dialing Table tab, VoIP ConfigurationSetting the Loc

Defining an IP Dialing Table9-4 AltiContact Manager Administration ManualDefine the attributes for the entry:Parameter DescriptionLocation ID A unique

VoIP ConfigurationAltiContact Manager Administration Manual 9-59. VoIP ConfigurationSetting VoIP CodecsThe default codec for static IP extensions is

Setting VoIP Codecs9-6 AltiContact Manager Administration ManualFigure 2. VoIP Codec Configuration tab, VoIP ConfigurationParameter DescriptionSystem

VoIP ConfigurationAltiContact Manager Administration Manual 9-79. VoIP ConfigurationTo set the codec of an IP extension with static IP addressing:1.

xxiv AltiContact Manager Administration Manual6. Die Hauptgerät ISA Bus Kontaktanschlüsse B1, B10, oder B31 (Randstecker auf CPU Grundplatine/Hauptpl

Setting VoIP Codecs9-8 AltiContact Manager Administration ManualYou cannot use the minimum and maximum values (0.0.0.0. and 255.255.255.255).4. Click

VoIP ConfigurationAltiContact Manager Administration Manual 9-99. VoIP ConfigurationNetwork Configuration Guidelines for VoIPReal-time applications s

Network Configuration Guidelines for VoIP9-10 AltiContact Manager Administration Manual• If you have heavier data applications running concurrently, t

VoIP ConfigurationAltiContact Manager Administration Manual 9-119. VoIP Configuration• 172.16.x.x to 172.32.x.x• 192.168.x.x — You are able to connec

Configuration Guidelines for NAT9-12 AltiContact Manager Administration ManualConfiguration Guidelines for NATNote: This section only applies to Alti-

VoIP ConfigurationAltiContact Manager Administration Manual 9-139. VoIP ConfigurationAltiGatekeeper InstallationWhen installing AltiGatekeeper, the i

Configuration Guidelines for NAT9-14 AltiContact Manager Administration Manualas GKIP — “Gatekeeper’s IP address.” In gateway mode, you should specify

VoIP ConfigurationAltiContact Manager Administration Manual 9-159. VoIP ConfigurationRemote IP Phone Connecting Through DSL or Cable ModemFigure 6. H

Configuration Guidelines for NAT9-16 AltiContact Manager Administration ManualPublic Network Configuration (AltiWare with Public IP Address)Figure 7.

VoIP ConfigurationAltiContact Manager Administration Manual 9-179. VoIP ConfigurationThe AltiWare and AltiGatekeeper are installed and running on the

AltiContact Manager Administration Manual xxvEn caso de ocurrir una falla en la energía eléctrica, la primera extensión telefónica de cada tarjeta (s

Configuration Guidelines for NAT9-18 AltiContact Manager Administration ManualWhen remotely configuring IP Phone 4, you should set up the GKIP or GWIP

VoIP ConfigurationAltiContact Manager Administration Manual 9-199. VoIP ConfigurationRouter 1 is a NAT router. The local IP phones, IP Phone 1 and IP

Configuration Guidelines for NAT9-20 AltiContact Manager Administration ManualWhen configuring remote IP Phone 3, you should set up the GKIP or GWIP b

VoIP ConfigurationAltiContact Manager Administration Manual 9-219. VoIP ConfigurationPrivate and Public Network Configuration (AltiWare with Both Pri

Configuration Guidelines for NAT9-22 AltiContact Manager Administration Manual• AltiWare and AltiGatekeeperThe AltiWare and AltiGatekeeper are install

VoIP ConfigurationAltiContact Manager Administration Manual 9-239. VoIP Configuration• IP Phone 3When configuring remote IP phone 3, you should set u

Configuration Guidelines for NAT9-24 AltiContact Manager Administration ManualVPN Network Configuration (Connecting to AltiWare with VPN)Figure 10. Al

VoIP ConfigurationAltiContact Manager Administration Manual 9-259. VoIP Configurationaddress 192.168.1.100 and 192.168.1.101. And the three remote IP

Configuration Guidelines for NAT9-26 AltiContact Manager Administration Manual• WAN Bandwidth - should be greater than the aggregate of maximum VoIP s

VoIP ConfigurationAltiContact Manager Administration Manual 9-279. VoIP ConfigurationFirewall ConsiderationsIf you are using a firewall in the AltiWa

xxvi AltiContact Manager Administration Manual1. The interconnecting trunk line cord should be at least size 26AWG.2. This trunk card must be fitted i

Setting up H.323 Traffic Forwarding for NAT9-28 AltiContact Manager Administration ManualSetting up H.323 Traffic Forwarding for NATWhen you configure

VoIP ConfigurationAltiContact Manager Administration Manual 9-299. VoIP ConfigurationAltiWare NAT Support FeatureAltiWare’s NAT support feature makes

Setting up H.323 Traffic Forwarding for NAT9-30 AltiContact Manager Administration ManualEnable the H.323 Cross NAT Support Enable check box and then

VoIP ConfigurationAltiContact Manager Administration Manual 9-319. VoIP ConfigurationSetting Up an AltiContact Manager-to-AltiContact Manager IP Netw

Setting Up an AltiContact Manager-to-AltiContact Manager IP Network9-32 AltiContact Manager Administration Manual4. Configure the dialing plan for con

AltiContact Manager Administration Manual 10-110. Out Call Routing ConfigurationCHAPTER 10Out Call Routing ConfigurationOut Call Routing Configuratio

Working with Route Definitions10-2 AltiContact Manager Administration ManualAccessing Out Call Routing ConfigurationTo access Out Call Routing Configu

Out Call Routing ConfigurationAltiContact Manager Administration Manual 10-310. Out Call Routing ConfigurationAdding Route DefinitionsTo add a route

Setting Default Routes10-4 AltiContact Manager Administration Manual— Delete from Head removes prefix digits from the number before it is sent to the

Out Call Routing ConfigurationAltiContact Manager Administration Manual 10-510. Out Call Routing ConfigurationClick the Default Routes tab in the Out

AltiContact Manager Administration Manual xxviiInstructions for Hardwired Earth Connection(Instrucciones para El Cableado de La Conexión a Tierra/Anl

Setting Dialing Pattern Routing10-6 AltiContact Manager Administration ManualSetting Dialing Pattern RoutingYou can use the Dialing Pattern tab to cre

Out Call Routing ConfigurationAltiContact Manager Administration Manual 10-710. Out Call Routing ConfigurationAdding a Dialing Pattern Definition1. C

Setting Dialing Pattern Routing10-8 AltiContact Manager Administration ManualExample: 10-Digit DialingA sample use of dialing patterns is enabling 10-

Out Call Routing ConfigurationAltiContact Manager Administration Manual 10-910. Out Call Routing ConfigurationTo reduce dialing delay:1. In the Numbe

Setting Dialing Pattern Routing10-10 AltiContact Manager Administration ManualThe Dialing Pattern page should look as follows:With this configuration,

AltiContact Manager Administration Manual 11-111. IVR ConfigurationCHAPTER 11IVR ConfigurationIVR performs simple call processing tasks such as trans

11-2 AltiContact Manager Administration ManualExample: IVR PlanningAuto Attendant ID: 100, Phrase 10Main Menu for XYZ OfficeDigit Meaning Action1 Rese

IVR ConfigurationAltiContact Manager Administration Manual 11-311. IVR ConfigurationAdding IVRsThe first 16 IVRs are provided by default with the men

Editing IVRs11-4 AltiContact Manager Administration ManualSelect an ID in the drop-down list and type in a descriptive Name for IVR, then click OK.• C

IVR ConfigurationAltiContact Manager Administration Manual 11-511. IVR ConfigurationConfiguring Menu ItemsFor any menu item you want to use, you make

AltiContact Manager Administration Manual iContentsPreface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . 1-xxxiii Chapter 1Overvie

xxviii AltiContact Manager Administration Manual1. Sowohl Stromversorgungskabel als auch Gerät oder Anlage müssen geerdet sein. 2. Das Zusatz-Geräteer

Editing IVRs11-6 AltiContact Manager Administration Manual• Prompt—select the prompt number that is to be played for incoming calls. Prompts are numbe

IVR ConfigurationAltiContact Manager Administration Manual 11-711. IVR ConfigurationCall - Dial By Name Prompts the caller to enter the name (first,

Editing IVRs11-8 AltiContact Manager Administration ManualCollecting DigitsWhen you select the Adv. - Collect Digits action, the caller is prompted to

IVR ConfigurationAltiContact Manager Administration Manual 11-911. IVR Configuration• Max. Length—the maximum length of digits to be collected.• PST

Phrase Management11-10 AltiContact Manager Administration ManualThis section covers information using pre-recorded phrases, recording custom phrases,

IVR ConfigurationAltiContact Manager Administration Manual 11-1111. IVR ConfigurationTo record a custom phrase:1. Log in from any telephone on the sy

Phrase Management11-12 AltiContact Manager Administration Manual• If you are using a studio other than Worldly Voices, the conversion utility is avail

AltiContact Manager Administration Manual 12-112. CallCenter ConfigurationCHAPTER 12CallCenter ConfigurationThe CallCenter Configuration functions pr

Caller ID Routing12-2 AltiContact Manager Administration ManualTo access Caller ID routing, select CallCenter Configuration... on the Management menu,

CallCenter ConfigurationAltiContact Manager Administration Manual 12-312. CallCenter ConfigurationDefining the RoutingAfter adding an entry, you defi

AltiContact Manager Administration Manual xxix11. Connect a fixed earth from the PC to a suitable premises fixed earthing point. Note that the earth

DNIS Routing12-4 AltiContact Manager Administration ManualNote: DNIS supports only incoming T1, PRI, and analog DID trunks, and in the case of T1 and

CallCenter ConfigurationAltiContact Manager Administration Manual 12-512. CallCenter ConfigurationThe number and name entries have the following requ

Agent Logout Reason Codes12-6 AltiContact Manager Administration Manual• Call Priority—when enabled, allows you to assign a call priority from 1 - 9 t

CallCenter ConfigurationAltiContact Manager Administration Manual 12-712. CallCenter ConfigurationTo define reason codes, type the associated reason

Agent Logout Reason Codes12-8 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 13-113. Call Recording ConfigurationCHAPTER 13Call Recording ConfigurationAltiContact Manager provides a sy

13-2 AltiContact Manager Administration Manualdescribed in “Setting the Destination Folder for Centralized Recording” on page 13-2.3. Select Extension

Call Recording ConfigurationAltiContact Manager Administration Manual 13-313. Call Recording Configuration1. From the desktop, select Map Network Dri

13-4 AltiContact Manager Administration Manual3. This invokes the Add Network Place Wizard. Figure 4. Add Network Place Wizard4. Click Next. You’ll se

Call Recording ConfigurationAltiContact Manager Administration Manual 13-513. Call Recording Configuration5. Click Choose another network location an

xxx AltiContact Manager Administration Manualprincipal y, que el mismo debe de encontrarse conectado a la terminal de aterrizada y a la parte posterio

13-6 AltiContact Manager Administration Manual7. Type in a name for the network place and click Next. A confirmation screen appears:Figure 8. Confirma

Call Recording ConfigurationAltiContact Manager Administration Manual 13-713. Call Recording Configuration9. In the Recording Configuration window, u

13-8 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 14-114. Extension ConfigurationCHAPTER 14Extension ConfigurationThere are two types of extensions: • Physic

14-2 AltiContact Manager Administration ManualTwo Configuration Windows in OneCertain configuration functions apply only to physical extensions—for ex

Extension ConfigurationAltiContact Manager Administration Manual 14-314. Extension ConfigurationSetting up ExtensionsThe Extension Configuration Gene

Setting up Extensions14-4 AltiContact Manager Administration ManualAdding New ExtensionsTo add a new extension:1. Click the Add button in the General

Extension ConfigurationAltiContact Manager Administration Manual 14-514. Extension ConfigurationTo set the Personal Information:Type in the User Name

Setting up Extensions14-6 AltiContact Manager Administration ManualNote: Please note the following information regarding Caller ID when using particul

Extension ConfigurationAltiContact Manager Administration Manual 14-714. Extension Configuration• Enable Intercom—select this box to enable the inter

AltiContact Manager Administration Manual xxxiStärke wie der unter Spannung stehende Draht des Hauptkabels hat und an den Erdanschluß und an den PC a

Setting up Extensions14-8 AltiContact Manager Administration Manual• Auto Record to central location—records all calls, which are saved to a centraliz

Extension ConfigurationAltiContact Manager Administration Manual 14-914. Extension ConfigurationYou can change a Virtual extension to a Physical one,

Setting up Extensions14-10 AltiContact Manager Administration ManualSetting VoIP CodecsThe default codec for static IP extensions is G.711, which give

Extension ConfigurationAltiContact Manager Administration Manual 14-1114. Extension ConfigurationQuantum Line PropertiesIf you select a Quantum board

Setting up Extensions14-12 AltiContact Manager Administration ManualCaution: Use caution in setting the Receiver Gain or the Transmission Attenuation.

Extension ConfigurationAltiContact Manager Administration Manual 14-1314. Extension ConfigurationFigure 4. Triton Analog Station Line Properties dial

Setting up Extensions14-14 AltiContact Manager Administration ManualCaution: If the Receiver Gain or the Transmission Attenuation setting is too high,

Extension ConfigurationAltiContact Manager Administration Manual 14-1514. Extension ConfigurationPhone Display OptionsFor analog and IP phones, the a

Setting Up Groups14-16 AltiContact Manager Administration Manual1. In AltiAgent, click the Call Memo button. The Memo dialog box opens.2. In the Memo

Extension ConfigurationAltiContact Manager Administration Manual 14-1714. Extension ConfigurationTo open the Agent Extension view on the Group tab:1.

xxxii AltiContact Manager Administration ManualHow to Obtain ServiceEnd user customers should contact your Authorized AltiGen Dealer for service. Auth

Setting Up Groups14-18 AltiContact Manager Administration ManualSetting Wrapup TimeIn the Extension view, you can set the Wrapup Time for the selected

Extension ConfigurationAltiContact Manager Administration Manual 14-1914. Extension ConfigurationLogging Outbound Workgroup CallsIn the Extension vie

Setting up Station Speed Dialing14-20 AltiContact Manager Administration ManualFigure 6. Speed Dialing tab, Extension ConfigurationEditing Speed Dial

Extension ConfigurationAltiContact Manager Administration Manual 14-2114. Extension Configurationprefix), followed by 408 (area code), and finally th

Setting the Mailbox Options14-22 AltiContact Manager Administration ManualSetting an Information-Only MailboxYou can select the Information Only Mailb

Extension ConfigurationAltiContact Manager Administration Manual 14-2314. Extension Configuration— Delete Messages after Forward— Keep the Messages a

Setting Message Notification Options14-24 AltiContact Manager Administration ManualPress “0” OptionThis option allows a caller to press “0” while list

Extension ConfigurationAltiContact Manager Administration Manual 14-2514. Extension ConfigurationFigure 8. Notification tab, Extension ConfigurationI

Setting Message Notification Options14-26 AltiContact Manager Administration ManualImportant: If Urgent Voice Messages Only is selected and notificati

Extension ConfigurationAltiContact Manager Administration Manual 14-2714. Extension ConfigurationNote also the following considerations:• Using the P

AltiContact Manager Administration Manual xxxiiiPrefacePreface: About This ManualThis guide is designed for dealers, administrators, and technicians

Configuring Calling Restrictions14-28 AltiContact Manager Administration ManualSetting Notification Business HoursYou can choose one of three options

Extension ConfigurationAltiContact Manager Administration Manual 14-2914. Extension ConfigurationFigure 9. Restriction tab, Extension ConfigurationNo

Setting Answering Options14-30 AltiContact Manager Administration Manual• Allow Internal/Local Calls AND Restrict Other Calls by Disallowing Certain P

Extension ConfigurationAltiContact Manager Administration Manual 14-3114. Extension ConfigurationYou can use Apply to to apply call restriction setti

Setting Answering Options14-32 AltiContact Manager Administration ManualForwarding All CallsCall Forwarding is available to all types of extensions.Th

Extension ConfigurationAltiContact Manager Administration Manual 14-3314. Extension Configuration• To an Outside Number—this option is available if i

Setting Answering Options14-34 AltiContact Manager Administration Manual(even while the target phone is ringing). For an extension call, the wait time

Extension ConfigurationAltiContact Manager Administration Manual 14-3514. Extension Configuration• Enable Single Call Waiting—sets up single call wai

Configuring One Number Access14-36 AltiContact Manager Administration ManualEnabling One Number AccessThis check box option is available to all extens

Extension ConfigurationAltiContact Manager Administration Manual 14-3714. Extension ConfigurationTo configure ONA, select the extension number from t

xxxiv AltiContact Manager Administration ManualChapter 12, CallCenter Configuration, describes configuration for call centers.Chapter 13, Call Recordi

Configuring One Number Access14-38 AltiContact Manager Administration ManualAfter choosing any of the enabling options, you set the Verify Caller ID a

Extension ConfigurationAltiContact Manager Administration Manual 14-3914. Extension ConfigurationSpecifying Forwarding Numbers The Forwarding Numbers

Setting Up Monitor Lists14-40 AltiContact Manager Administration ManualRestrictions and Defaults• Monitoring is effective for physical and virtual ext

Extension ConfigurationAltiContact Manager Administration Manual 14-4114. Extension ConfigurationTo add members to the list:1. From the Monitor Avail

Feature Tips14-42 AltiContact Manager Administration Manual3. Create a new DWORD Value (select DWORD Value from the New option under the Edit menu) ca

AltiContact Manager Administration Manual 15-115. Huntgroup ConfigurationCHAPTER 15Huntgroup ConfigurationWhat is a Huntgroup?The primary use of a hu

15-2 AltiContact Manager Administration ManualApply to ButtonThe Huntgroup Configuration window often allows you to apply changes to a particular hunt

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-315. Huntgroup ConfigurationSetting Up HuntgroupsThe Huntgroup Configuration Gene

Setting Up Huntgroups15-4 AltiContact Manager Administration Manual2. Type in a group number for the huntgroup and click OK.Establishing Basic Huntgro

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-515. Huntgroup Configurationcorrect number as the Caller ID on PRI lines. With fe

AltiContact Manager Administration Manual xxxvPrefaceAppendix A, E1-R2 and T1/E1 ISDN PRI Installations, describes configuration for E1-R2 CAS and T1

Establishing Huntgroup Membership15-6 AltiContact Manager Administration Manualhuntgroup, which provides for adding extensions to the selected huntgro

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-715. Huntgroup ConfigurationAdding Extensions to HuntgroupsTo add extensions to a

Establishing Huntgroup Membership15-8 AltiContact Manager Administration ManualAssigning Huntgroups to Agent ExtensionsThis is the second of the two w

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-915. Huntgroup ConfigurationAdding or Removing Huntgroup AssignmentsTo assign hun

Establishing Huntgroup Membership15-10 AltiContact Manager Administration Manual• If the extension user hangs up and there are callers waiting in an e

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-1115. Huntgroup Configuration• All Logout—all group members are not logged back i

Setting Huntgroup Mail Management15-12 AltiContact Manager Administration ManualSynchronizing with Exchange ServerIf your system is set up to synchron

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-1315. Huntgroup ConfigurationSetting Mailbox Playback OptionsYou can use the foll

Setting Message Notification Options15-14 AltiContact Manager Administration ManualSetting Message Notification OptionsThe Notification tab of Huntgro

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-1515. Huntgroup ConfigurationNote: You can use Apply to to apply mailbox settings

xxxvi AltiContact Manager Administration Manual

Setting Message Notification Options15-16 AltiContact Manager Administration ManualFor the operator-assisted paging function, the operator phone numbe

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-1715. Huntgroup Configuration• Seconds after Answered—the delay (from 5 to 30 sec

Setting Call Handling Options15-18 AltiContact Manager Administration ManualFigure 6. Call Handling tab, Huntgroup ConfigurationHandling Busy CallsYou

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-1915. Huntgroup Configuration• Line Park—if configured, select a Line Park group

Setting Call Handling Options15-20 AltiContact Manager Administration Manual• To an Extension—select an extension number in the drop-down list. See “A

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-2115. Huntgroup Configuration• Member Voice Mail (huntgroup extensions only)— for

Setting Call Handling Options15-22 AltiContact Manager Administration Manualhave higher priority than other huntgroup calls. Therefore, if an agent be

Huntgroup ConfigurationAltiContact Manager Administration Manual 15-2315. Huntgroup Configuration•To the Operator•To Line Park—if configured, select

Setting Queue Management Options15-24 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 16-116. Workgroup ConfigurationCHAPTER 16Workgroup ConfigurationThe primary use of a workgroup is to have s

AltiContact Manager Administration Manual 1-11. OverviewCHAPTER 1OverviewAltiContact Manager™ is AltiGen’s new powerful turnkey, hardware/software mu

16-2 AltiContact Manager Administration ManualAfter you have created a workgroup, the second step is to use the Group Member tab to assign agents to t

Workgroup ConfigurationAltiContact Manager Administration Manual 16-316. Workgroup ConfigurationEstablishing Basic Workgroup AttributesAfter you crea

16-4 AltiContact Manager Administration Manual• Description—Optional descriptive information such as department name or workgroup office location.Sett

Workgroup ConfigurationAltiContact Manager Administration Manual 16-516. Workgroup ConfigurationThe Service Level Calculations Options button opens t

16-6 AltiContact Manager Administration Manual• Disable—no call recording.• Auto record to central location—records all calls, which are saved to a ce

Workgroup ConfigurationAltiContact Manager Administration Manual 16-716. Workgroup ConfigurationMultimedia SupportThe system administrator can enable

Establishing Workgroup Membership16-8 AltiContact Manager Administration Manual— Supervisor Queue Control - when Allow Priority Change is enabled, thi

Workgroup ConfigurationAltiContact Manager Administration Manual 16-916. Workgroup ConfigurationFigure 4. Group Member tab, Workgroup ConfigurationAd

Establishing Workgroup Membership16-10 AltiContact Manager Administration ManualList to open the Skill Level dialog box. (Skill Levels are defined in

Workgroup ConfigurationAltiContact Manager Administration Manual 16-1116. Workgroup ConfigurationSetting Business HoursThe Business Hours settings de

ii AltiContact Manager Administration ManualInstalling a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13Proper Board Handling

1-2 AltiContact Manager Administration Manual• Unified Messaging integrating voice with E-Mail and third party fax, e-mail server• Easy to use IVR wit

Setting Business Hours16-12 AltiContact Manager Administration ManualAfter Hours/Non-Workday SchedulingFor each day of the week, select a Forward To o

Workgroup ConfigurationAltiContact Manager Administration Manual 16-1316. Workgroup ConfigurationSkill Setting AssignmentThe Skill Setting tab in Wor

Setting the Mailbox Options16-14 AltiContact Manager Administration Manual3. In the Skill Level Name dialog box, enter the skill name in the Descripti

Workgroup ConfigurationAltiContact Manager Administration Manual 16-1516. Workgroup ConfigurationFigure 10. Mail Management tab, Workgroup Configurat

Setting the Mailbox Options16-16 AltiContact Manager Administration Manual• Retrieve Voice Mail by Email Client—selected, this sends voice mail to the

Workgroup ConfigurationAltiContact Manager Administration Manual 16-1716. Workgroup ConfigurationSetting Mailbox CapacitiesYou can set various mailbo

Setting Message Notification Options16-18 AltiContact Manager Administration ManualFigure 11. Notification tab, Workgroup ConfigurationIndividual user

Workgroup ConfigurationAltiContact Manager Administration Manual 16-1916. Workgroup ConfigurationImportant: If Urgent Voice Messages Only is selected

Setting Message Notification Options16-20 AltiContact Manager Administration Manualthe user’s pager. The operator is also given the option to repeat t

Workgroup ConfigurationAltiContact Manager Administration Manual 16-2116. Workgroup ConfigurationEnabling Message NotificationAfter configuring your

OverviewAltiContact Manager Administration Manual 1-31. Overview•IVR•Line park• Group paging• Email Server• Configurable Emergency Number• Call Detai

Setting Call Handling Options16-22 AltiContact Manager Administration ManualHandling Busy CallsYou have several options for handling calls when the wo

Workgroup ConfigurationAltiContact Manager Administration Manual 16-2316. Workgroup ConfigurationA 10-Hop Limit to Call Forwarding for Direct CallsFo

Setting Call Handling Options16-24 AltiContact Manager Administration Manualin “Line Park Configuration” on page 19-1) from the drop-down list.Note: F

Workgroup ConfigurationAltiContact Manager Administration Manual 16-2516. Workgroup ConfigurationSetting Workgroup HandlingThe Call Distribution fiel

Setting Call Handling Options16-26 AltiContact Manager Administration ManualImportant: Please note the following issue that may arise from using this

Workgroup ConfigurationAltiContact Manager Administration Manual 16-2716. Workgroup ConfigurationTo set options for group RNA/logout handling, select

Queue Management16-28 AltiContact Manager Administration ManualNote: When an extension (A) calls another extension (B), and is then transferred to a w

Workgroup ConfigurationAltiContact Manager Administration Manual 16-2916. Workgroup ConfigurationBasic Queuing ControlFigure 13. Basic Queuing Contro

Queue Management16-30 AltiContact Manager Administration ManualNote: If enabled, the system will prompt the current queue status when a a new call ent

Workgroup ConfigurationAltiContact Manager Administration Manual 16-3116. Workgroup ConfigurationQuit Queue OptionThe queue quit feature gives a call

Key AltiContact Manager Characteristics1-4 AltiContact Manager Administration ManualThe Quantum telephony board has 12 analog ports, eight (8) of whic

Queue Management16-32 AltiContact Manager Administration Manual• Callback Interview—the System will record the caller’s Caller ID and will prompt the

Workgroup ConfigurationAltiContact Manager Administration Manual 16-3316. Workgroup ConfigurationSupervisor Queue ControlWhen the Allow Call Redirect

Queue Management16-34 AltiContact Manager Administration ManualAnnouncementThe Announcement tab allows for configuration of queue announcements.Figure

Workgroup ConfigurationAltiContact Manager Administration Manual 16-3516. Workgroup ConfigurationMenu SelectionThe Menu Selection tab allows for conf

Queue Management16-36 AltiContact Manager Administration Manual• Transfer to VM• Play prompts• No Action• Disconnect4. Click OK or Apply.Queue Overflo

Workgroup ConfigurationAltiContact Manager Administration Manual 16-3716. Workgroup Configuration• Action - select from one of the following options:

Queue Management16-38 AltiContact Manager Administration ManualApplication Extension Queue ControlFigure 18. Application Extension Queue Control of Qu

AltiContact Manager Administration Manual 17-117. IP ExtensionsCHAPTER 17Setting Up IP ExtensionsIP extensions communicate with the AltiContact Manag

System Requirements17-2 AltiContact Manager Administration ManualIP Connections and Voice QualityVoice quality can degrade when multiple IP connection

Setting Up IP ExtensionsAltiContact Manager Administration Manual 17-316. IP Extensionsdialing <IP Trunk access code> + <IP dialing table en

OverviewAltiContact Manager Administration Manual 1-51. Overview• Provides adaptive balance and selectable impedance• Analog and digital loop back te

Configuration17-4 AltiContact Manager Administration Manual• AltiView integrated with IP TalkFor details on configuring these devices, see the documen

AltiContact Manager Administration Manual 18-118. AltiGen IP Phone ConfigurationCHAPTER 18AltiGen IP Phone ConfigurationAltiWare OE supports the IP 7

18-2 AltiContact Manager Administration ManualAfter creating the IP extensions, you can set the following parameters on the General tab:Parameter Desc

AltiGen IP Phone ConfigurationAltiContact Manager Administration Manual 18-318. AltiGen IP Phone ConfigurationAfter setting parameters on the General

18-4 AltiContact Manager Administration ManualParameter DescriptionSoft Keys Use the drop-down list to assign one of the following functions to the de

AltiGen IP Phone ConfigurationAltiContact Manager Administration Manual 18-518. AltiGen IP Phone ConfigurationImportant: The configuration in AltiAdm

18-6 AltiContact Manager Administration ManualApply To ButtonThe Apply To button works with the following parameters: General, H.323, TFTP Server fiel

AltiContact Manager Administration Manual 19-119. Line Park ConfigurationCHAPTER 19Line Park ConfigurationA line park is a new kind of call park metho

19-2 AltiContact Manager Administration ManualTo set up a Line Park Group:1. Open the Line Park Configuration window.2. In the Group field (left side

AltiContact Manager Administration Manual 20-120. Paging Group ConfigurationCHAPTER 20Paging Group ConfigurationA paging group is a set of extensions

Key AltiContact Manager Characteristics1-6 AltiContact Manager Administration ManualCall Center/IP PBX FeaturesThe Call Center/IP PBX features include

20-2 AltiContact Manager Administration ManualTo set up a Paging Group:1. In the General tab of the Paging Group configuration window, click the Add b

Paging Group ConfigurationAltiContact Manager Administration Manual 20-320. Paging Group ConfigurationTo Activate IP Paging:1. Press #46 followed by h

20-4 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 21-121. Application Extension Config.CHAPTER 21Application Extension ConfigurationThe application extension

Application Extension Setup21-2 AltiContact Manager Administration ManualFigure 1. Application Extension Configuration windowTo set up an Application

Application Extension ConfigurationAltiContact Manager Administration Manual 21-321. Application Extension Config.4. Make sure that the third-party ap

Application Extension Setup21-4 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 22-122. Alti-Mobile ExtensionsCHAPTER 22Alti-Mobile ExtensionsAn Alti-Mobile Extension AltiGen’s IP-PBX ext

22-2 AltiContact Manager Administration ManualFigure 1. Alti-Mobile Extension DiagramTo set up an Alti-Mobile Extension:1. Select a Triton trunk (PRI

Alti-Mobile ExtensionsAltiContact Manager Administration Manual 22-322. Alti-Mobile Extensionsclick the Trunk Properties button, or double-click the

OverviewAltiContact Manager Administration Manual 1-71. Overview• Call Park and Pick Up - users can park calls at one station to be picked up at anot

22-4 AltiContact Manager Administration ManualFigure 3. Triton T1/E1 Trunk Line Properties WindowFigure 4. Triton ISDN PRI Trunk Line Properties Dialo

Alti-Mobile ExtensionsAltiContact Manager Administration Manual 22-522. Alti-Mobile Extensionsshow up in the Boards View in ACM Admin (MobileExtAnalo

22-6 AltiContact Manager Administration ManualProperties button to invoke the ExtensionAnywhere Mobile Extension Port Configuration dialog box.Figure

Alti-Mobile ExtensionsAltiContact Manager Administration Manual 22-722. Alti-Mobile Extensions• Mobile Trunk Allocation - select either Shared or Ded

22-8 AltiContact Manager Administration Manual6. In the Board View of ACM Admin, double-click the mobile extension board. When the next window appears

Alti-Mobile ExtensionsAltiContact Manager Administration Manual 22-922. Alti-Mobile ExtensionsVoice Mail for Alti-Mobile ExtensionsIn some cases, mes

22-10 AltiContact Manager Administration Manual• The Alti-Mobile Extension’s “Primary Caller ID” field under Caller Identification may need to include

AltiContact Manager Administration Manual 23-123. AltiWare Redundancy CHAPTER 23ACM Redundancy5.0A provides a system redundancy feature. Two systems,

Installation23-2 AltiContact Manager Administration ManualImportant Notes• Forwarding voice mail to another mailbox will not work with redundant syste

ACM RedundancyAltiContact Manager Administration Manual 23-323. AltiWare Redundancy11. Connect an analog extension of the primary system to A bridge

Key AltiContact Manager Characteristics1-8 AltiContact Manager Administration Manual• Direct Inward Dial (DID) - allows an incoming trunk call to dire

Configuration Procedures23-4 AltiContact Manager Administration ManualAt the Secondary Server:4. Power on the secondary system, configure boards, and

ACM RedundancyAltiContact Manager Administration Manual 23-523. AltiWare RedundancyUpon completion, the secondary system replication status should sh

Maintenance23-6 AltiContact Manager Administration ManualAdding Redundancy to an Existing 5.0A ServerTo add redundancy to an existing 5.0A server, fol

ACM RedundancyAltiContact Manager Administration Manual 23-723. AltiWare RedundancyConfiguration in Inactive System Is Not AllowedEither system can b

Maintenance23-8 AltiContact Manager Administration ManualRedundancy AdministrationIn the Redundancy dialog box, click the Status button to view the Re

ACM RedundancyAltiContact Manager Administration Manual 23-923. AltiWare Redundancy— Third-party CT applications— Third-party IP phones— Call Router—

Maintenance23-10 AltiContact Manager Administration ManualTo enable this option, go to the Notification page of Extension Configuration, select the ex

AltiContact Manager Administration Manual 24-124. System Data ManagementCHAPTER 24System Data ManagementSystem Data Management provides for backing u

Backing up Files24-2 AltiContact Manager Administration ManualBacking up FilesTo backup files immediately:1. Open the System Data Management window as

System Data ManagementAltiContact Manager Administration Manual 24-324. System Data ManagementScheduling BackupsYou can set up automated backup on a

OverviewAltiContact Manager Administration Manual 1-91. Overview• Hands Free Intercom Mode - by pressing #81 while on their speaker phone, users can

Restoring Backed up Files24-4 AltiContact Manager Administration ManualRestoring Backed up FilesTo restore the backed up files:1. Open the System Data

AltiContact Manager Administration Manual 25-125. System Report ManagementCHAPTER 25System Report ManagementAltiContact Manager provides system manag

System Log25-2 AltiContact Manager Administration ManualThe system configuration summary data includes basic attributes on extensions, groups and grou

System Report ManagementAltiContact Manager Administration Manual 25-325. System Report ManagementClick Display Archived Log / Display Current Log to

IP Cumulative Traffic Statistics25-4 AltiContact Manager Administration ManualThe difference between the IP Trunk Current Traffic Statistics window an

AltiContact Manager Administration Manual 26-126. Data and Internet IntegrationCHAPTER 26Data and Internet IntegrationThis section describes how to i

26-2 AltiContact Manager Administration ManualA protocol stack is a collection of actual protocol layers used to establish a connection across the net

Data and Internet IntegrationAltiContact Manager Administration Manual 26-326. Data and Internet IntegrationLocal AddressWhen you are sending message

26-4 AltiContact Manager Administration Manualuser can send the email. AltiWare then combines the voice message and the email into a single MIME messa

Data and Internet IntegrationAltiContact Manager Administration Manual 26-526. Data and Internet Integration• Obtain the Subnet Mask. You will need t

Key AltiContact Manager Characteristics1-10 AltiContact Manager Administration Manualto simulate a PBX office extension. An Alti-Mobile Extension has

26-6 AltiContact Manager Administration Manual2. Click the Protocols tab, then double click on TCP/IP Protocol from the drop-down list box. The TCP/IP

Data and Internet IntegrationAltiContact Manager Administration Manual 26-726. Data and Internet Integration4. Click OK.Figure 3. DNS Configuration t

26-8 AltiContact Manager Administration ManualMessaging window. Be sure that Enable SMTP/POP3 Service (in the E-Mail Messaging Options field group) is

Data and Internet IntegrationAltiContact Manager Administration Manual 26-926. Data and Internet Integration• Select Allow Inbound Internet Mail if A

Setting up an Exchange Server26-10 AltiContact Manager Administration Manual• Enter the Incoming Mail (POP3) Server address.• Enter the Outgoing Mail

Data and Internet IntegrationAltiContact Manager Administration Manual 26-1126. Data and Internet IntegrationPrerequisitesTwo Windows servers:• One W

Setting up an Exchange Server26-12 AltiContact Manager Administration ManualComputer Name and Domain. Note down the value in the Domain field.Repeat t

Data and Internet IntegrationAltiContact Manager Administration Manual 26-1326. Data and Internet Integration3. A Service startup options dialog box

Setting up an Exchange Server26-14 AltiContact Manager Administration ManualTo check the Windows version:Click the Start button, select Run, and type

Data and Internet IntegrationAltiContact Manager Administration Manual 26-1526. Data and Internet IntegrationTo check that all Exchange Server Servic

OverviewAltiContact Manager Administration Manual 1-111. Overview• Personal Call Park and Pick Up - users can park calls at one station to be picked

Setting up an Exchange Server26-16 AltiContact Manager Administration ManualExchange Server ConfigurationNow that you have verified that the AltiConta

Data and Internet IntegrationAltiContact Manager Administration Manual 26-1726. Data and Internet Integration3. Enter the necessary information for t

Setting up an Exchange Server26-18 AltiContact Manager Administration ManualFigure 11. Server Properties window, Exchange Manager

Data and Internet IntegrationAltiContact Manager Administration Manual 26-1926. Data and Internet Integration3. Go to the Security tab and click Add.

Setting up an Exchange Server26-20 AltiContact Manager Administration Manual5. In the advanced version of the Select Users, Computer or Groups window,

Data and Internet IntegrationAltiContact Manager Administration Manual 26-2126. Data and Internet Integration6. A list of servers appear in the Searc

Setting up an Exchange Server26-22 AltiContact Manager Administration Manual8. Go back to the Security window, and in the Permissions in Administrator

Data and Internet IntegrationAltiContact Manager Administration Manual 26-2326. Data and Internet IntegrationOnly vs. Corporate or Workgroup). Make s

Setting up an Exchange Server26-24 AltiContact Manager Administration ManualTo set Outlook 2003 E-Mail Accounts to Microsoft Exchange Server:1. Go to

Data and Internet IntegrationAltiContact Manager Administration Manual 26-2526. Data and Internet Integration2. Select the Microsoft Exchange Server

AltiContact Manager Administration Manual iiiGetting Around ACM Administrator . . . . . . . . . . . . . . . . . 4-1AltiContact Manager Administrator

Key AltiContact Manager Characteristics1-12 AltiContact Manager Administration Manual• System Callback from IVR - allows the user to instruct AltiCont

Setting up an Exchange Server26-26 AltiContact Manager Administration Manual3. The original dialog box appears, displaying that the information servic

Data and Internet IntegrationAltiContact Manager Administration Manual 26-2726. Data and Internet Integration2. If there is a menu item Service, it m

Setting up an Exchange Server26-28 AltiContact Manager Administration Manual5. Select Corporate or Workgroup and click Next. When a dialog box pops up

Data and Internet IntegrationAltiContact Manager Administration Manual 26-2926. Data and Internet Integration3. In the Microsoft Exchange Server dial

Setting up an Exchange Server26-30 AltiContact Manager Administration Manuala. From the Extension Configuration General window (example below), select

Data and Internet IntegrationAltiContact Manager Administration Manual 26-3126. Data and Internet Integration3. In Exchange Administrator, ensure tha

Setting up an Exchange Server26-32 AltiContact Manager Administration Manual2. Select the Messaging tab, and under the E-mail Messaging Options, check

Data and Internet IntegrationAltiContact Manager Administration Manual 26-3326. Data and Internet IntegrationTo check Deletion Notification:1. Delete

Setting up an Exchange Server26-34 AltiContact Manager Administration ManualNotes• Email client confirmed to work on the AltiContact Manager system is

Data and Internet IntegrationAltiContact Manager Administration Manual 26-3526. Data and Internet Integration•In Windows 2000, Scripts and Executable

OverviewAltiContact Manager Administration Manual 1-131. Overview— advanced queue overflow for configuration of overflow conditions and actions• Afte

About AltiReach Configuration26-36 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual 27-127. TAPI IntegrationCHAPTER 27TAPI IntegrationIf your office uses Microsoft Office Outlook, ACT!, or Go

Setting Up the Client27-2 AltiContact Manager Administration ManualThe service is started automatically. No configuration parameters need to be set on

TAPI IntegrationAltiContact Manager Administration Manual 27-327. TAPI Integration3. If Phone and Modem Options is already configured, click the Edit

Setting Up the Client27-4 AltiContact Manager Administration Manual6. In the AltiGen TAPI Device Detect dialog box, click the Configuration button to

TAPI IntegrationAltiContact Manager Administration Manual 27-527. TAPI IntegrationSet Up Phone Dialer1. Launch Phone Dialer: From Windows 2000, selec

Setting Up the Client27-6 AltiContact Manager Administration ManualMaking a Call in Microsoft OutlookBefore making a call, configure the Outlook New C

TAPI IntegrationAltiContact Manager Administration Manual 27-727. TAPI Integration4. In the Connect Using Line section of the dialog box, select the

Changing TAPI Configuration Parameters27-8 AltiContact Manager Administration Manual

Tools and ApplicationsAltiContact Manager Administration Manual 28-128. Tools and ApplicationsCHAPTER 28Tools and ApplicationsAltiContact Manager com

Key AltiContact Manager Characteristics1-14 AltiContact Manager Administration Manual•Dialed Digit Translation - allows the administrator to select a

Work/Hunt Group Converter28-2 AltiContact Manager Administration ManualFigure 1. Work/Hunt Group ConverterThe number of available agent licenses are d

Tools and ApplicationsAltiContact Manager Administration Manual 28-328. Tools and Applications— voice recording setting— queue time threshold— queue

Extension Checker28-4 AltiContact Manager Administration ManualExtension CheckerExtension Checker is a tool checks the security status of every extens

Tools and ApplicationsAltiContact Manager Administration Manual 28-528. Tools and Applications3. Click Refresh. Extensions with the selected insecure

MVIP Test Tool28-6 AltiContact Manager Administration ManualMVIP Test ToolThe MVIP Test Tool is a tool that detects one-way connection, cross talk, ba

Tools and ApplicationsAltiContact Manager Administration Manual 28-728. Tools and ApplicationsNote: DINA Manager can only launch the same AltiWare ve

DINA Manager28-8 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual A-1A. E1 R2 & T1-E1 ISDN PRI InstallationAPPENDIX AE1-R2 and T1/E1 ISDN PRI InstallationsE1 R2 CAS Inst

E1 R2 CAS InstallationA-2 AltiContact Manager Administration ManualIn the Triton E1Configuration window, check the properties of the E1 trunk and cons

E1-R2 and T1/E1 ISDN PRI InstallationsAltiContact Manager Administration Manual A-3A. E1 R2 & T1-E1 ISDN PRI Installation• Incoming sequences - s

OverviewAltiContact Manager Administration Manual 1-151. Overview• Picking/Transferring Calls from Group Queue - enables an extension to pick any cal

E1 R2 CAS InstallationA-4 AltiContact Manager Administration ManualTable 1: Foreign Countries/Signaling ValuesCountry Signaling ValuesChile/Nacional M

E1-R2 and T1/E1 ISDN PRI InstallationsAltiContact Manager Administration Manual A-5A. E1 R2 & T1-E1 ISDN PRI InstallationChina MFC-R2 Set calling

E1 R2 CAS InstallationA-6 AltiContact Manager Administration ManualEcuador MFC-R2 Set calling part category: 1[Assume no caller ID provided]: Incoming

E1-R2 and T1/E1 ISDN PRI InstallationsAltiContact Manager Administration Manual A-7A. E1 R2 & T1-E1 ISDN PRI InstallationMexico / Teléfonos de Me

E1 R2 CAS InstallationA-8 AltiContact Manager Administration ManualVenezuela / Nacional MFC-R2Set calling part category: 1[Assume no caller ID provide

E1-R2 and T1/E1 ISDN PRI InstallationsAltiContact Manager Administration Manual A-9A. E1 R2 & T1-E1 ISDN PRI InstallationColombia MFC-R2 Set call

E1 R2 CAS InstallationA-10 AltiContact Manager Administration ManualEcuador MFC-LME Set calling part category: 2[The switch doesn't support calle

E1-R2 and T1/E1 ISDN PRI InstallationsAltiContact Manager Administration Manual A-11A. E1 R2 & T1-E1 ISDN PRI InstallationPanamá / Nacional MFC-R

T1/E1 ISDN PRI InstallationA-12 AltiContact Manager Administration ManualT1/E1 ISDN PRI InstallationThis section describes the configuration procedure

E1-R2 and T1/E1 ISDN PRI InstallationsAltiContact Manager Administration Manual A-13A. E1 R2 & T1-E1 ISDN PRI InstallationStep 2: Data Link Layer

Key AltiContact Manager Characteristics1-16 AltiContact Manager Administration Manual• Workgroup Call Routing - for special call handling applications

T1/E1 ISDN PRI InstallationA-14 AltiContact Manager Administration ManualItaly ETSI RestartJapan NTT INS1500 RestartKorea ETSI NoneMacedonia ETSI Rest

AltiContact Manager Administration Manual B-1B. Product Repair & Technical SupportAPPENDIX BTechnical Support & Product Repair ServicesThis a

Technical SupportB-2 AltiContact Manager Administration ManualHow To Reach AltiGen Technical SupportAuthorized AltiGen dealers and distributors may co

Technical Support & Product Repair ServicesAltiContact Manager Administration Manual B-3B. Product Repair & Technical SupportRepair and Repla

Technical TrainingB-4 AltiContact Manager Administration ManualTechnical TrainingAltiGen Communications, Inc., and your local dealer have partnered wi

Technical Support & Product Repair ServicesAltiContact Manager Administration Manual B-5B. Product Repair & Technical SupportWhy should I att

Technical TrainingB-6 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual G-1GlossaryGlossaryA AC - Alternating Current.ADPCM - Adaptive Differential Pulse Code Modulation. A sophis

G-2 AltiContact Manager Administration Manualcard - printed circuit assembly.CCIS - Common Channel Interoffice Signaling. A method of carrying telepho

AltiContact Manager Administration Manual G-3GlossaryD database - a collection of related data that can be immediately accessed and operated upon by

OverviewAltiContact Manager Administration Manual 1-171. Overview• Workgroup Monitoring - allows real-time monitoring of workgroup information—trunk

G-4 AltiContact Manager Administration ManualEen-bloc dialing - dialing scheme that allows the terminal to include all the digits required to complete

AltiContact Manager Administration Manual G-5GlossaryG.723.1 - speech encoding/decoding standard at 5.6 Kbps or 6.3 Kbps.G.729 - ITU standard algorit

G-6 AltiContact Manager Administration ManualKkeyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function key

AltiContact Manager Administration Manual G-7GlossaryNnetwork - A configuration of data processing and/or telecommunication devices and software conn

G-8 AltiContact Manager Administration ManualPPABX - Private Automatic Branch Exchange. A private branch exchange (PBX) that provides access to and fr

AltiContact Manager Administration Manual G-9GlossaryQQuantum - an ISA standard computer telephony board of AltiGen’s AltiServ product line. It is an

G-10 AltiContact Manager Administration ManualSystem Speed Dialing - this feature allows the user to access a system wide directory of commonly called

AltiContact Manager Administration Manual G-11GlossaryUPS - Uninterrupted Power Supply. A backup battery module attached to a computer that allows me

G-12 AltiContact Manager Administration Manual

IndexAltiContact Manager Administration Manual I-1IndexIndexSymbols#27 Station Login 1-25Numerics10 digit dialing area codes 5-18AAbout icon 4-4access

Key AltiContact Manager Characteristics1-18 AltiContact Manager Administration Manual• Direct Station Transfer - allows the IVR to handle all incoming

IndexI-2 AltiContact Manager Administration ManualAltiReport 1-31AltiServhardware requirements 2-1AltiServ features 1-25, 1-28AltiServ-to-AltiServ net

IndexAltiContact Manager Administration Manual I-3IndexTriton 1-4Boards view window 4-5bridgeconference 5-3business hours 1-13, 5-1024-hour business h

IndexI-4 AltiContact Manager Administration Manualchange hardware 3-45change password 4-11changing hardware 3-44changing password 4-11channel 4-7chann

IndexAltiContact Manager Administration Manual I-5Indexdealer installation ID 3-8dealer registration ID 3-8defaultgateway 26-6default routes 10-4deskt

IndexI-6 AltiContact Manager Administration Manualenable single call handling 15-22, 16-26enable single call waiting 14-35enbloc dialing 7-5, 9-4en-bl

IndexAltiContact Manager Administration Manual I-7IndexSubscriber) 7-25GG.711 1-26jitter buffer range 7-23RTP packet length 7-23G.711/G.723 silence su

IndexI-8 AltiContact Manager Administration Manual14-22installprevious version 3-46installationACM Administrator 3-43cooling fan 2-13hardware 2-1heat

IndexAltiContact Manager Administration Manual I-9IndexG.729 7-23Lliability 3-xiiilimitations 2-11Alti-Mobile Extension 22-9line park 1-9, 14-33config

IndexI-10 AltiContact Manager Administration Manualmoving system 3-45multilink 9-10multimedia support 16-7multiple call waiting 1-10, 14-35multiple da

IndexAltiContact Manager Administration Manual I-11Indexoverlap dialing 7-5, 9-4PPackets Lost 4-10Packets Received 4-10Packets Sent 4-10pager notifica

OverviewAltiContact Manager Administration Manual 1-191. Overview• Call Forwarding from Voice Mail - users can set up Call Forwarding from within the

IndexI-12 AltiContact Manager Administration ManualIVR 11-6prompts 11-9greeting and update 5-28multiple workgroup prompts 1-14protocol 26-1definition

IndexAltiContact Manager Administration Manual I-13Indexrestricting tie trunk calls 5-17restrictionscall 14-29outgoing call 14-28ring all available me

IndexI-14 AltiContact Manager Administration Manual(SDMF) 14-12single/multiple call handling for workgroups 1-15skill definition 1-15skill settingwork

IndexAltiContact Manager Administration Manual I-15Indextroubleshooting 6-32T1/PRI featuresANI/DNIS Transport over Tie Trunks 1-25hop off calls over T

IndexAltiContact Manager Administration Manual I-16Indextrunk interfaceloop/ground/wink start 1-12Trunk Monitor Enable 14-41trunk propertiesQuantum 7-

IndexAltiContact Manager Administration Manual I-17IndexWork/Hunt Group Converter 1-25, 28-1workgroupagent login/logout 1-16answer handling 16-25barge

IndexI-18 AltiContact Manager Administration Manual

AltiContact Manager Administration Manual R-1Readers Comment FormACM Release 5.0AAltiContact Manager Administration ManualPlease use this form to prov

R-2 AltiContact Manager Administration ManualCOMMENTS:Mail to:AltiGen Communications, Inc. 4555 Cushing Pkwy.Fremont, CA 94538Or Call us at: (510) 252

Key AltiContact Manager Characteristics1-20 AltiContact Manager Administration Manual• Personal/Activity Greeting - allows users to record personal an

OverviewAltiContact Manager Administration Manual 1-211. Overview• Built-in E-mail Server - a complete SMTP/POP3 email server is built into the AltiC

iv AltiContact Manager Administration ManualSetting Toll Call Prefixes . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24Setting Emergency Numb

Key AltiContact Manager Characteristics1-22 AltiContact Manager Administration ManualSystem Administration FeaturesSystem Administration features incl

OverviewAltiContact Manager Administration Manual 1-231. Overview• Email and Voice Mail Storage - can be placed on drives other than the AltiContact

Key AltiContact Manager Characteristics1-24 AltiContact Manager Administration ManualRedundancy - system redundancy feature that requires two systems,

OverviewAltiContact Manager Administration Manual 1-251. Overview• Work/Hunt Group Converter - used when upgrading from AltiWare OE 4.6, this tool th

Key AltiContact Manager Characteristics1-26 AltiContact Manager Administration Manual• DNIS Name Display and Routing over IP Tie Trunk - allows for DN

OverviewAltiContact Manager Administration Manual 1-271. Overview• IP Phone Service - a service that runs on the same system as AltiContact Manager,

Key AltiContact Manager Characteristics1-28 AltiContact Manager Administration Manual— AltiContact Manager disconnects the voice mail session when a s

OverviewAltiContact Manager Administration Manual 1-291. Overview• AltiReach Support• AltiView/AltiView IP Extensions• Intercom• IP Extension Log In/

Key AltiContact Manager Characteristics1-30 AltiContact Manager Administration ManualOptional Add-On Software• AltiConsole™ - a personal, computer-bas

OverviewAltiContact Manager Administration Manual 1-311. Overview— Color coded priority in queue— Force agent phone to virtual (unstaffed), applies t

AltiContact Manager Administration Manual vTriton Analog Trunk GS/LS Properties . . . . . . . . . . . . . . . . . 7-9Performing Impedance Match on Y

Key AltiContact Manager Characteristics1-32 AltiContact Manager Administration ManualVRManager - allows administrators/supervisors to convert, schedul

AltiContact Manager Administration Manual 2-12. System Requirements2. System RequirementsCHAPTER 2System Requirements Hardware RequirementsAltiContac

2-2 AltiContact Manager Administration Manual— Windows 2000 Professional with SP4 and above (SmallOffice and AltiServ1 IP only)— Windows XP Profession

System RequirementsAltiContact Manager Administration Manual 2-32. System Requirements2. System Requirements• The number of AltiGen telephony boards

2-4 AltiContact Manager Administration Manual• Choose a work surface large enough to accommodate the entire system.• Use a flat, stable work surface w

System RequirementsAltiContact Manager Administration Manual 2-52. System Requirements2. System RequirementsFunctional SpecificationsQuantum BoardEac

2-6 AltiContact Manager Administration ManualTriton Analog Extension BoardThe Triton Analog Extension telephony board has a dedicated voice channel fo

System RequirementsAltiContact Manager Administration Manual 2-72. System Requirements2. System RequirementsTriton Analog Trunk BoardThe Triton Analo

2-8 AltiContact Manager Administration Manual• PCI BusTriton T1/PRI BoardThe Triton T1/PRI telephony board, which supports either T1, E1 or PRI throug

System RequirementsAltiContact Manager Administration Manual 2-92. System Requirements2. System RequirementsAltiGen Board InstallationAlways install

vi AltiContact Manager Administration ManualNAT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-14Firewall Cons

2-10 AltiContact Manager Administration ManualTable 4. AltiGen Telephony Board Options* When you upgrade to AltiWare OE 4.6, all 8-port boards are aut

System RequirementsAltiContact Manager Administration Manual 2-112. System Requirements2. System Requirementsneuen Anschlüsse jedoch müssen bei Gebra

2-12 AltiContact Manager Administration ManualACM System Configuration Guidelines*Table 6. System Selection Minimum Guidelines*Individual requirements

System RequirementsAltiContact Manager Administration Manual 2-132. System Requirements2. System RequirementsTable 7. Individual Board Power Requirem

2-14 AltiContact Manager Administration ManualCuando en un mismo sistema se encuentren instaladas más de dos tarjetas de telefonía AltiGen, también se

System RequirementsAltiContact Manager Administration Manual 2-152. System Requirements2. System Requirements• Use a flat, stable work surface with e

2-16 AltiContact Manager Administration ManualLa tabla siguiente contiene las especificaciones de funcionamiento para el tablero de la telefonía de Al

System RequirementsAltiContact Manager Administration Manual 2-172. System Requirements2. System Requirements• AltiGen telephony boards are protected

2-18 AltiContact Manager Administration Manual3 The Triton Resource board can support up to 12 conference bridges with up to 6 members each. However,

AltiContact Manager Administration Manual 3-13. Software InstallationCHAPTER 3Software InstallationThe AltiContact Manager software is provided on a

AltiContact Manager Administration Manual vii Chapter 13Call Recording Configuration . . . . . . . . . . . . . . . . . . . . . . 13-1 Chapter 14Exten

AltiContact Manager as a Windows Service3-2 AltiContact Manager Administration ManualAltiContact Manager as a Windows ServiceAltiContact Manager compo

Software InstallationAltiContact Manager Administration Manual 3-33. Software Installation• Third party applications. AltiContact Manager must be ins

TCP Port Definitions3-4 AltiContact Manager Administration ManualTCP Port DefinitionsClient Auto Upgrade 10050Polycom Between 2222-2242 and 1718/1719a

Software InstallationAltiContact Manager Administration Manual 3-53. Software InstallationSoftware License Activation and RegistrationLicensingThe li

Licensing3-6 AltiContact Manager Administration ManualTable 4. Release ACM 5.0A License SummaryUnsupported LicensesThe following licenses are no longe

Software InstallationAltiContact Manager Administration Manual 3-73. Software Installation• AltiConsole Server License• 4.5 Basic SDK License• 4.5 AP

Registration3-8 AltiContact Manager Administration ManualDealer Installation IDAs part of the installation and registration process, the Dealer is ass

Software InstallationAltiContact Manager Administration Manual 3-93. Software InstallationFor step-by-step instructions on the manual online registra

Upgrades3-10 AltiContact Manager Administration ManualFor all the above cases, the customer must go to a registered ACM 4.6 or OE/ACC 5.0A version to

Software InstallationAltiContact Manager Administration Manual 3-113. Software InstallationNew InstallationBefore New InstallationNote: Triton T1 Rev