Altigen MAXCS 7.5 MaxAgent Manual de usuario descargar pdf (Pagina 19)

MaxAgent Manual 13

Call Information Panel

The call information panel displays several columns of information

about calls:

Record — shows when a call is being recorded

State — the state of the currently active call:

• AA — the call is being transferred to an auto attendant

• Busy — callee is busy or not available

• Call Pending — the call is placed into a workgroup queue

• Conference — the call is in conference

• Connect — the call is connected

• Dial Tone — a dial tone is present, and MaxAgent is ready to

dial out

• Error — receipt of an error tone

• Hold — the call is on hold

• Hold Pending — the call is being transferred or conferenced

• Idle — the extension is not in use

• Play VM — playing voice mail (The Duration field displays

the duration of the voice mail as it plays. The duration display

does not reflect fast forward or fast backward.)

• Record — recording an introductory message

• Ringback — caller sees this state while the callee’s phone is

ringing

Click the x to

clear the dial

field or close

the dial pad

Dialer field

Dial

button

pops

up dial

pad

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Altigen MAXCS 7.5 MaxAgent Manual de usuario Pagina 19