Altigen MAXCS 7.5 MaxAgent Manual de usuario Pagina 5
- Pagina / 95
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
MaxAgent Manual iii
Viewing Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Pick Up Calls from Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using ActiveX Control with Third Party Applications . . . . . . . . . . . 56
Using MaxAgent with Polycom Phones . . . . . . . . . . . . . . . . . . . . . 56
Device Auto-Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Client Auto-Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
CHAPTER 5
Configuring MaxAgent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configuring Microsoft Office Programs To Display the Max Smart
Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Enabling the Max Smart Tag in Internet Explorer . . . . . . . . . . . . 61
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
One Number Access (ONA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Before You Set Up ONA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting Up One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . 66
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Working with Voice Mail Groups (Distribution Lists) . . . . . . . . . . 70
Working on Voice Mail Group Lists . . . . . . . . . . . . . . . . . . . . . . . 70
Call Alert Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Voice Mail Play Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
CRM Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Tab Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Theme Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Server Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
IPTalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
CHAPTER 6
Using MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Logging in to MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
The MaxCall Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Recording a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Reviewing a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Errors and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
- MaxAgent™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- CHAPTER 4 4
- CHAPTER 5 5
- CHAPTER 6 5
- About MaxAgent 7
- Installation 9
- Uninstalling MaxAgent 10
- Automatic Upgrade 10
- Downgrade Procedure 10
- MaxAgent Manual 5 11
- 6 MaxAgent Manual 12
- Getting Started 13
- Check this 14
- Logging In Remotely 15
- Version Mismatch Dialog Box 15
- When Connection Is Broken 16
- Overview of the Main Window 16
- Status Bar 17
- Toolbar Buttons 18
- Call Information Panel 19
- Tabbed Pages 20
- Activity Greetings 22
- • PTO (personal time off) 23
- Log Out or Change Workgroups 24
- Shrinking MaxAgent 24
- Customizing the Display 26
- 24 MaxAgent Manual 30
- Using MaxAgent 31
- Dialing Out 32
- Dialing Speed Dial Numbers 34
- Redialing 35
- Placing Calls on Hold 36
- Using Call Waiting 36
- Transferring Calls 37
- Transferring to Voice Mail 38
- Making Conference Calls 39
- Station Conferencing 40
- Canceling Conference Calls 41
- MeetMe Conference 42
- Using the Calendar Button 43
- Creating a Meeting 44
- One Time Only Meeting 46
- Weekly Meeting 46
- Monthly Meeting 47
- • Mute other participants 49
- • Make someone else the host 49
- Recording Calls 50
- Using Account Codes 51
- Checking Voice Mail 52
- Dealing with Voice Mail 53
- Deleting Messages 54
- Returning a Call 55
- Attaching a Note 55
- Forwarding Voice Mail 55
- Workgroups 56
- Reading the Monitor List 57
- Viewing the Call History 58
- Adding Contacts to MaxAgent 59
- Checking Workgroup Status 59
- Viewing Queues 61
- Applications 62
- Client Auto-Answer 63
- 58 MaxAgent Manual 64
- Configuring MaxAgent 65
- Max Smart Tag 67
- Select-n-Dial 68
- Enable Auto Dial 69
- Release Link Tie (IP Trunk) 69
- Disable Auto Format 69
- Call Handling 70
- Do Not Disturb 71
- Call Waiting Options 71
- One Number Access (ONA) 72
- Using a Password 74
- Message Notification 75
- Call Alert Options 78
- Voice Mail Play Options 79
- CRM Integration 80
- Tab Layout 81
- Theme Selection 82
- Server Time 82
- MaxAgent Manual 79 85
- 80 MaxAgent Manual 86
- Using MaxCall 87
- Using a Phrase 88
- Recording a Phrase 89
- Reviewing a Phrase 89
- 84 MaxAgent Manual 90
- Errors and Troubleshooting 91
- Location 92
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