Altigen MAXCS 7.5 MaxAgent Manual de usuario descargar pdf (Pagina 20)

14 MaxAgent Manual

• Ringing — an outgoing call is ringing another phone or an

incoming call is ringing your phone

Name — the name of the person on the other end of the call, if

available

Number — the phone number at the other end of the call

Group — your workgroup number for this call

DNIS — the DNIS number, if appropriate

Duration — duration of the call

Conference — indicates the conference host

User Data — data entered by an agent and carried with a trunk

call

IVR Data — this field is filled by the IVR

To hide a column you don’t want to see, right-click a column

heading and uncheck the column.

To rearrange columns, click and drag a column heading to

where you want it.

Accessing a Context Menu for a Call

If you are using an IPTalk session, you can right-click a call to

access a context menu for that call. Then select from commands

available for that call.

Tabbed Pages

Thirteen tabbed pages are available on the bottom half of the

MaxAgent screen: Voicemail, Contacts, Greeting, Performance,

History, Directory, WG Status, Speed Dial, WG Voicemail, MeetMe,

Monitor, WG Queue, and LinePark. (If you have enabled MaxCall,

the MaxCall tab is available also. MaxCall requires a license and is

discussed in “Using MaxCall” on page 81.)

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