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14 AltiSupervisor Manual

Viewing Agent Current Status

Click the Agent State button to view the current status of the agents for the

selected workgroup.

Figure 5. Agent State window

This window displays information about the agent’s logon readiness state

and the agent’s status (either idle or “busy). If the agent is connected to a

caller, call data and Caller ID data are displayed, indicating whether the call

is incoming or outgoing, Personal or Workgroup.

Notes

• A Logout Reason of “00” appears in one of two situations:

— Agents in this workgroup are not required to provide a Logout

Reason,

— “00” is used to indicate a Logout Reason of “other.”

• The green light will turn red if the extension is:

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