Altigen AltiView Release 4.0 Manual de usuario descargar pdf (Pagina 14)

CDR Search 4.0

10 Center 4.0 User Guide

3. If desired, select the Workgroup whose call records you want to

search.

4. In the Search by field, select one of the options listed below, then type

the appropriate information in the underlying text box.

• Extension—searches by extension.

• Phone Number—searches by caller number.

• User Data—Searches any information in the User Data fields in the

call records. The User Data field contains information culled from

Form Data, IVR, and URL history.

The Search by fields are all automatically wildcarded.

That is, if you type "5" as the extension, CDR Search

returns all extensions beginning with that digit.

5. To search for a Tenant, enter the name in the field provided.

6. To search for an Account Code, enter the code in the field provided.

7. Select to Sort by:

• Date/Time—sorts day-by-day (or hour-by-hour if you select Today

as the time range for the search).

• Agent—sorts by agent

• Workgroup—sorts by workgroup

• Trunk—sorts by trunk

8. Click Search. During the search, a progress window appears. To

cancel the search, click Cancel.

Figure 9. Search progress bar

9. Search results appear in the Summary window. Refer to the following

section for details on working with search results.

CDR Search.book Page 10 Tuesday, September 19, 2000 8:56 PM

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Altigen AltiView Release 4.0 Manual de usuario Pagina 14