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Customizing Contactaltigen.htm

Center 4.0 User Guide 9

AltiWeb 4.0

Customizing Contactaltigen.htm

You can use the Contact.htm page to collect caller information, and

automatically direct the call to a specific extension.This collected

information is then displayed on the agent’s screen.

To Alter Form Data

Using Notepad or another html editor, modify Contactaltigen.htm source

code as follows:

1. Change the ServerIP

Set the value of the ServerIP to the IP address of the server on which

AltiWare resides.

2. Set DialPad visibility

By default, the code is set to hide the Dial Pad (

value = "0"

) and to dial

a specific number (

value = "300"

). To show the Dial pad, change the

values as shown below:

Show DialPad, Let Caller Dial Extension

<input type="hidden" name="Extension" value=""><input type="hidden"

name="DialPad" value="1">

Hide DialPad, Autoconnect to Extension 300

<input type="hidden" name="Extension" value="300"><input type="hidden"

name="DialPad" value="0">

3. Alter the data collection fields:

Shown below is the form row that collects the caller’s first name.

Copy, modify or delete variables to your company’s specifications.

<tr>

<td width="240" /jointfilesconvert/301901/bgcolor="#CCFF99"><font size="2"

face="Verdana"><b>First Name </b></font></td>

<td width="282"><font face="Verdana"><input

type="text" size="20" maxlength="40" name="FirstName"

tabindex="1">   </font></td>

</tr>

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Altigen AltiWeb 4.0 Manual de usuario Pagina 9