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MaxSupervisor Manual 7

Getting Started

• Choose to hide specific rows. If Show All Rows is checked, the

Hide Row column is available. Check the Hide Row check box of

each workgroup you don’t want to see listed in this sign-in dialog

box, and then uncheck the Show All Rows option. The workgroups

you want to hide are now hidden. If the Monitor column check box

of any of those workgroups had been checked, they are

automatically unchecked when they are hidden.

• Choose to see all rows. To see all workgroups listed again, check

the Show All Rows option. MaxSupervisor remembers the Hide

Row check boxes you checked and retains those checks.

5. Check the Save workgroup password check box, if you want to store

the passwords so you don’t have to type them the next time you log in.

6. Click Sign in. A progress bar shows you the progress of the sign-in. It

takes some time to populate the call information in the agent state

when MaxSupervisor first starts up.

Version Mismatch Dialog Box

If your version of MaxSupervisor doesn’t match the version of MaxACD

on the system server, you are prompted for upgrade permission when you

try to log in. If you allow upgrade at this time, the MaxSupervisor startup

is terminated and a software upgrade session is started. Restart

MaxSupervisor to run the newer version. (See “Automatic Upgrade” on

page 4 for more details.)

When Connection Is Broken

When a connection with the MaxACD server is broken, a message box

pops up asking if you want to connect again. Clicking Yes will restore the

connection without you having to go through the log-in process again.

Overview of the Main Window

Once you log in to MaxSupervisor, the main window appears. This window

provides views to monitor all the workgroups you selected.

You can customize the MaxSupervisor display: select only the columns

you need, rearrange the columns and tabs to suit your needs, and sort in

ascending and descending order.

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