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24 MaxSupervisor Manual

You can sort the agents in ascending or descending order by type of

statistic. To do so, click a statistics category on the left. The agents get

rearranged according to your selection. For example, if you click “Total

WG In Calls Answered”, you would see something like the following:

Notice that the chosen category above displays a descending arrow. So the

first agent displayed here answered the most calls, and the last agent

displayed answered the least. If you click the category again, the arrow and

the sort order becomes ascending, from least to most.

Saving and Printing Statistics

To save agent or group statistics to a CSV (comma-separated values) file,

click the Export button at the bottom of the tab and then specify a

directory and file name. To print the data, click the Print button . If

you are printing group statistics, the tabular data and the graph both print

out.

Important: Workgroup statistics are reset every night at midnight. If you

do not export or print records before the reset, you cannot

recover the data.

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Altigen MaxReports Manual de usuario Pagina 28