Altigen MaxReports Manual de usuario Pagina 6
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- Tabla de contenidos
- MARCADORES
- MaxSupervisor™ 1
- WARNING! 2
- TRADEMARKS 2
- Contents 3
- About MaxSupervisor 5
- 2 MaxSupervisor Manual 6
- Installation 7
- Uninstalling MaxSupervisor 8
- Automatic Upgrade 8
- Getting Started 9
- 6 MaxSupervisor Manual 10
- Version Mismatch Dialog Box 11
- When Connection Is Broken 11
- Overview of the Main Window 11
- Customizing the Display 12
- 10 MaxSupervisor Manual 14
- Restoring Layout Defaults 16
- Error Messages 17
- 14 MaxSupervisor Manual 18
- Using MaxSupervisor 19
- 16 MaxSupervisor Manual 20
- If necessary, use the scroll 20
- Viewing the Queues 21
- To redirect a call from queue 22
- To reassign call priority 22
- To set up queue alerts 23
- 20 MaxSupervisor Manual 24
- Viewing Group Statistics 25
- Viewing Agent Statistics 27
- 24 MaxSupervisor Manual 28
- Viewing Agent State 29
- Listening In 30
- Barging In 31
- Coaching 31
- Recording Calls 32
- Forced Agent Login/Logout 33
- Viewing Group Voice Mail 34
- MaxSupervisor Manual 31 35
- Voice mail groups 35
- Extensions are 35
- Agent View 36
- MaxSupervisor Manual 33 37
- 34 MaxSupervisor Manual 38
- 36 MaxCommunicator Manual 40
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