Altigen MaxReports Manual de usuario descargar pdf (Pagina 33)

MaxSupervisor Manual 29

Using MaxSupervisor

4. To end recording, right-click on the conversation and choose Stop

Recording. If your system records to a centralized location, contact

your administrator for access. If the system is set to save the recording

to your voice mail, you can listen to the recording through the AltiGen

Voice Mail System.

Forced Agent Login/Logout

The supervisor can log in or log out one or all agents from a workgroup

from the Agent State tab in MaxSupervisor.

• To log an agent out of a workgroup, right-click on a workgroup row

and choose Log Out This Agent.

• To log out all agents, right-click on a workgroup row and choose Log

Out All Agents.

• To log all agents in to a workgroup, right-click on a workgroup row

and choose Log In All Agents.

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Altigen MaxReports Manual de usuario Pagina 33