Altigen AltiContact Manager Version 4.6 Especificaciones descargar pdf (Pagina 291)

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AltiContact Manager Administration Manual 13-1

13. Agent

Configuration

HAPTER

Agent Configuration

There are two types of Agent extensions:

• Physical Extensions are associated with a physical port and device,

usually a telephone set. This is what most users think of as an

extension.

• Virtual Extensions are not associated with a physical port. Virtual

extensions can be used as message mailboxes and in telephone sharing

environments. Users of a virtual extension can log in on any available

station to access physical extension features using Feature Codes.

You can create up to 2,000 total (physical + virtual) extensions.

IP extensions can be configured either as physical or virtual extensions.

After creating the extensions, you then work with the following settings,

each of which is accessed by a tab in the Agent Configuration window.

• General setup—creating the extension numbers and assigning people

to the extensions, creating workgroup pilot numbers, and setting other

basic parameters.

• Group—add or remove huntgroup members.

• Speed Dialing—extension speed dial numbers.

• Mail Management—capacity and features options for extension

mailboxes.

• Notification—preferences and options for voice mail notifications.

• Restriction—extension out-call restrictions.

• Answering—call forwarding, call waiting, and call handling

preferences and options.

• One Number Access—special handling for designated VIP calls.

• Monitor List—extension rights to monitor other extension calls.

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Altigen AltiContact Manager Version 4.6 Especificaciones Pagina 291

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