Altigen AltiContact Manager Version 4.6 Especificaciones descargar pdf (Pagina 376)

100

101

Queue Management

15-24 AltiContact Manager Administration Manual

Note: If you choose an extension, this can be the same workgroup

extension or another workgroup.

You can use Apply to to apply the configuration to one, some, or all

workgroups.

Queue Quit Option

The queue quit feature gives a caller the option of leaving a workgroup

queue at any time by pressing #. Use the transfer to drop-down list to

select the option the caller will have:

• Voice Mail

• IVR—select the IVR number to use in the drop-down list under the

option. IVR settings are established in IVR… on the Management

menu.

• Extension—select an extension from the drop-down list.

Note: If the forwarding extension is busy when a caller quits a queue,

the call will go to this extension’s voice mail.

• Group—select a workgroup from the drop-down list.

•

Custom App—when used in conjunction with a third party

notification application, this feature enables an extension to connect to

an application that can receive the notification event; use the drop-

down list to choose the log on extension to which the third party

application is connected. Contact your local AltiGen dealer for more

information on using this feature.

• Outside Number—this option is available if it is allowed in the Other

Call Restrictions option in the Restriction window, as discussed in

“Setting Other Call Restrictions” on page 13-27. Also, see “Outcall to

Cellular or PCS Phone Numbers” on page 15-15.

If you choose Outside Number, select a trunk or route access code to

use in the small drop-down list on the left, and type in the full prefix

and phone number.

• Operator

Note: Forwarding calls to a pager is possible but not recommended

since callers will only hear what is heard when calling a pager and

will not know to enter a return phone number unless instructed.

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Altigen AltiContact Manager Version 4.6 Especificaciones Pagina 376

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