Altigen AltiContact Manager Version 4.6 Especificaciones descargar pdf (Pagina 519)

Call Accounting Report Formats

AltiContact Manager Administration Manual A-11

A. Call Accounting

Report Formats

ServiceLevel Service Level number of calls in

queue - X / # of calls

in queue

X = number of calls

in queue exceeding

threshold

*ServiceLevel is not

an accumulated

value, it is recorded

at a specific point in

time.

LocalDate Day information String yyyymmdd

Agent Data

NodeID Server ID (System ID) assigned

to an AltiServ system in

AltiAdmin

ULONG value: 1–100

Date Day information ULONG *Timevalue

Time Time interval short minutes

* Period value

AGNum Agent extension number UCHAR

(8)

NumInCall Calls answered; if a call is

rerouted to and answered by the

same agent, the count is

incremented

short * Calls Answered

InCallDurati

on

Duration of incoming calls

(NumInCall), starting from the

time the agent answers a call

until the call is disconnected or

transferred out of the WG

ULONG * Calls Answered

Duration

NumOutCall All outgoing trunk and station-

to-station calls that entered

“Connected” state

short * Outgoing Calls

Table 4: RTM Data Format

Database

Element

Definition Type Specification/

*CDRClientField

1 2 ... 514 515 516 517 518 519 520 521 522 523 524 ... 575 576

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