Altigen AltiContact Manager Version 4.6 Especificaciones descargar pdf (Pagina 305)

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Agent Configuration

AltiContact Manager Administration Manual 13-15

13. Agent

Configuration

Setting Up Groups

The primary use of a huntgroup is similar to that of workgroups — when

the huntgroup extension is dialed, the system hunts for an available

member extension to which to route the call. You can use huntgroups for

various purposes, for example, in selecting a huntgroup as a System

Operator.

Note: This is the second of the two ways (see “Establishing Huntgroup

Membership”on page 14-6) to assign agent extensions as members

of huntgroups.

This method—selecting a physical or virtual extension from the Agent

Extension General page, and then clicking the Group tab—provides an

agent extension view of huntgroups. You can see all the huntgroups to

which the agent extension belongs, and you can change those assignments.

To open the Agent Extension view of the Group window:

1. Select the Virtual or Physical extension number from the Agent/

Supervisor/Extension side window list in the Agent Extension

General window.

2. Click the Group tab. The Extension view of the group window opens,

with the agent extension number appearing in the window title bar.

Figure 5. Physical Agent Extension view of Group window, Agent Extension

Configuration

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Altigen AltiContact Manager Version 4.6 Especificaciones Pagina 305

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