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SIP Tie Trunk Properties

MaxACD Administrator Manual 101

3. If PRI trunk channel has area code and caller ID configured, this number will be

transmitted. If not configured, go to next.

4. PRI will transmit the system home area code and main number defined in

System Configuration, General tab.

• Description—Descriptive information such as the company name for the assigned

Phone Number.

• Trunk Dialing Scheme—For IP tie trunks, use the IP Dialing Table in Enterprise

Manager to set the dialing scheme (Enterprise Manager is available by selecting

VoIP > Enterprise Network Management, or from the Windows Start menu).

• Trunk Call Predial String—To have the system automatically insert the configured

digits whenever the selected trunk is used for outgoing calls.

• Attribute—In Service makes the trunk available for use. Out of Service prevents

the trunk from being used (for example, while performing maintenance).

• Holiday Profile—A holiday profile can be assigned to a trunk. The drop-down list

selection is based on settings configured in the Holiday tab of System Configuration

(see “Routing Calls on Holidays” on page 41).

• Business Hour Profile—A business hour profile can be assigned to a trunk. The

drop-down list selection is based on settings configured in the Business Hours tab

of System Configuration.

• Recording Option—Recording for incoming and outgoing calls is supported. Use

the drop-down list to select Disable or Enable. If you select Enable, make sure that

in System > Recording Configuration one of the trunk-based recording options

is selected.

Note: When you use trunk-based recording, inbound or outbound calls are recorded

as long as the trunk is in use. For example, an inbound call that is answered

by an AA, routed to an operator, and transferred to an extension will begin

recording when the AA answers the call and end recording when the trunk is

released.

With extension recording, recording starts only when the extension user

answers the call.

• Trunk Properties—Opens a dialog box that allows you to configure properties for

each trunk. The options vary depending on the type of trunk; this is discussed in

subsequent sections.

SIP Tie Trunk Properties

To open a configuration dialog box for a SIP-tie trunk channel, do one of the following:

• If you’re in the Trunk Configuration window, select a SIP-Tie channel from the

trunk channel list, then click the Trunk Properties button, or just double-click the

channel in the list.

• If you’re in the Trunk View window, right-click the channel and select Channel

Properties.

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Altigen MaxReports Manual de usuario Pagina 111