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Using SNMP

MaxACD Administrator Manual 213

The difference between the Current Resource Statistics window and the IP

Cumulative Traffic Statistics window is that the former shows figures only for the

active call (Current Traffic) on a particular IP trunk of the local MaxACD system while the

other window shows figures for all calls combined (cumulative traffic).

Resetting Cumulative Statistics

You can reset the IP Cumulative Traffic Statistics by clicking the Reset button. Also,

this window automatically resets all fields to 0 when the MaxACD system is shut down

and restarted. Statistics gathered before the reset are not saved.

Using SNMP

SNMP (Simple Network Management Protocol) is used in network management systems

to monitor network-attached devices for conditions that warrant administrative

attention.

This MaxACD SNMP configuration, used with a third-party management console (see

next section), helps you see the MaxACD status, so you can use MaxACD more securely.

Using an SNMPv3 agent, MaxACD sends SNMP traps to the management console when

alarming conditions are detected.

Note: The SNMP traps are sent by the MaxACD services SPServ (Softswitch up,

Softswitch down traps), AltiKeep (warm start trap), and AltiServ (all other traps),

so those services need to be started, or the traps will not be sent.

SNMP Management Console

To use SNMP, you need an SNMP management console that is SNMPv3-supported for

receiving and collection. If you’re not already using one, AltiGen recommends MG-Soft

Trap Ringer Professional Edition, available from MGSoft Corporation, at http://www.mg-

soft.com/tringer.html.

You can get help about how to configure an SNMP User Account and Management

Console Port in that product’s Help system.

Note: AltiGen’s IANA Private Enterprise Number is 13679.

Configuring MaxACD for SNMP

To configure MaxACD for SNMP, select Report > SNMP Configuration.

Average Jitter

Average length of delay per voice packet in milliseconds. This

figure should stay under 100 milliseconds. A higher figure indicates

a longer average delay. This number can be used to measure the

quality of service on the network that connects the source and

destination sites.

Parameter Description

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