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Chapter 8: Multilingual Configuration

78 MaxACD Administrator Manual

4. Click OK.

5. Repeat these steps for each language you want to add.

The contents of the fields System phrase

directory and Custom phrase directory

are fetched from the location where the language phrases are stored. They are not

editable.

Only the description of the language is editable here. To edit it, click the Edit button

double-click the row.

The default language cannot be deleted. After you

add languages, any language used by

DNIS, an extension, or an AA cannot be deleted.

Enabling Multilingual Support in the Auto Attendant

After you have recorded phrases and added a reference to their directories in the

Multilingual Configuration > Language tab, as described above, you are ready to

enable multilingual support in the auto attendant.

1. Select Syst

em > Multilingual Configuration > AA tab.

Figure 8-4. Multilingual Configuration dialog box

2. From the list at the left, select the AA you want to configure with multilingual

support.

3. Check the Enable Mult

ilingual Support box. The Multilingual Enabled column

changes to TRUE.

4. In the Lang

uage Setting group of fields, check the Language Selection Prompt

check box.

5. Choose the prompt that lets the caller select a language.

6. Beside each appropriate number, select a language from the drop-down list that

corresponds to the phon

e key the user would press to hear that language. (For

example, “For English, press 1; for Spanish, press 2...”)

7. Click Apply

if you have more work to do in the configuration screen, or click OK to

accept the changes and close the screen.

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Altigen MaxReports Manual de usuario Pagina 88